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Courtesy Jeep - Service Center

Mesa, AZ

4.6
149 Reviews

149 Reviews of Courtesy Jeep - Service Center

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September 18, 2019

Great service Very good communication and service. I was back up and running by the evening. My Jeep is running great again and no more crazy sounds More

by Kate
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody
Sep 19, 2019 -

Courtesy Jeep responded

Thank you for your feedback Kate! We truly appreciate you choosing Courtesy Jeep to service your vehicle. We hope to see you again for your next service needs. Thank you again!

September 16, 2019

Check engine light I brought in my vehicle for a check engine light and other issues. Almost no wait time for service manager to help. They go to work on it quickly and More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Rattner
Sep 18, 2019 -

Courtesy Jeep responded

John, thank you for your kind review. It's great to see our team giving you the great customer service you deserve. Thank you for choosing Courtesy, we appreciate you! Best Regards, Jeremy Corrie Customer Relations

September 09, 2019

Horrible experience Horrible experience. $760 service. Fluids left empty. Not even sure service was performed. Sat in lobby with my two young kids. Staff used profanity i More

by Sandtank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robert Rattner, Josh Hopper
Sep 09, 2019 -

Courtesy Jeep responded

I was discouraged to read about your experience. This does not reflect our standards for customer service. I would like to discuss this in a little more detail. Please feel free to reach out to me. Jeremy Corrie Customer Relations jcorrie@courtesyautomotivegroup.com

September 01, 2019

Making Appt, Shuttle Request & Lack Of Customer Svc, Jamie Kellerhall lacks initiative to research, Carter lacks communication skills and unwilling to research - both lack Customer Service. I miss Abrian More

by Azmurray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Kellerhall & Josh Hopper , Carter Hudson
Sep 04, 2019 -

Courtesy Jeep responded

I am sorry to read about your experience, that is not the impression we wish our customers to have. Abrian is still here, just at the main Dodge store. Please feel free to reach out to me directly, I would like to learn more about what transpired. Best, Jeremy Corrie Customer Relations jcorrie@courtesyautomotivegroup.com

September 01, 2019

Oil change appointment Fast service. Chris was very helpful getting me in for oil change appointment even though they were super busy! I always bring my car to a mopar serv More

by Cargirl65!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris in Service
Sep 03, 2019 -

Courtesy Jeep responded

Thank you so much for choosing Courtesy Jeep to service your vehicle! We appreciate your feedback as well as the 5 star review!

August 15, 2019

Oil change 2 jeeps. When I dropped in to get an appointment for the oil change , they were very accommodating, in setting up appts for both jeeps. Once I brought the j More

by Genopizza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Rattner
Aug 27, 2019 -

Courtesy Jeep responded

Thank you for leaving us a great review! We truly do appreciate it and hope to see you back again for your next oil change here at Courtesy Jeep!

August 06, 2019

Great help and a fair price. I needed a key fob programmed and Josh was helpful and fair. Price was the same as any locksmith and the attitude was much better. Thank you Josh Hopp More

by Joni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Hopper
Aug 14, 2019 -

Courtesy Jeep responded

Thank you for your review! We are happy to hear you had a great experience with our service team. Every customer deserves the "Courtesy Way!"

August 01, 2019

Professional an courteous They took me right in on my appointment time and explained all actions taken with a recommendation for additional items. Afterwards they reviewed futu More

by Art
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob
Aug 14, 2019 -

Courtesy Jeep responded

We strive to provide the best experience possible. It's great to hear you enjoyed your experience with us and we look forward to seeing you for your next service visit!

July 30, 2019

Excellent service I have had my Jeep serviced since buying it there in 2015. Always great service. Quick and reasonably priced. No complaints. Staff are professional an More

by Goggles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Rattner, Josh Hopper, Carter Hudson
Aug 14, 2019 -

Courtesy Jeep responded

Thank you for choosing our Dealership to service your vehicle since the moment you bought it. We look forward to continue servicing your Jeep!

July 30, 2019

Great service Brendan was very courteous and helpful when I arrived without an appointment. I didn't know the Express Lane had been discontinued. He gave me an accu More

by SandraD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brendan
Aug 14, 2019 -

Courtesy Jeep responded

It's great to see Brendan was able to help out and assist you with making your experience great! We know it can be difficult with change, but we strive to always make it right with our customers because that's the "Courtesy Way!" Thank you for your review and we look forward to servicing you.

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