Courtesy Jeep - Service Center

Let there be light! I made an appointment yesterday to have a headlight on my 2014 Grand Cherokee replaced. Carter was waiting for me when I arrived today and invited me I made an appointment yesterday to have a headlight on my 2014 Grand Cherokee replaced. Carter was waiting for me when I arrived today and invited me to enjoy a cup of coffee and a donut in the lounge while the job was completed. He got me in and I was out about 90 minutes later - unlike "leave the Jeep for the day" at a previous dealership I'd used. He told me how to describe the necessary service when making an on-line appointment and gave me his direct line for the next time I need service. He's a real asset asset to your company! I have to note how easy it was for almost anyone to replace a headlight back ion the last century. Headlamp, screwdriver, and about five minutes was all it took. I love my (6th) Grand Cherokee but wonder about the technological "progress." More

Jeep , very clean Nice experience. But couldn't get advisor on phone system. Called dealership, got scheduling first, . Then some switchboard lady. Then a nice guy in Nice experience. But couldn't get advisor on phone system. Called dealership, got scheduling first, . Then some switchboard lady. Then a nice guy in Service area. Never even talked with my advisor. But Cody was excellent. 😃 More

Great service. Marc Ray kept me up dated on progress. I will return for service again in the future. I have used the dealership for many years. will return for service again in the future. I have used the dealership for many years. More

Great Service We received really good service on our Jeep Grand Cherokee. Appointment scheduled within a short time and service staff was very pleasant. Work was We received really good service on our Jeep Grand Cherokee. Appointment scheduled within a short time and service staff was very pleasant. Work was completed as requested. More

Wow, that was a LONG wait for an oil change! My appointment was at 10, I arrived at 950 and was told there were two cars ahead of me. I checked out and paid at 1140. Over 1.5 hours for a simple o My appointment was at 10, I arrived at 950 and was told there were two cars ahead of me. I checked out and paid at 1140. Over 1.5 hours for a simple oil change is ridiculous in my opinion. Carter explained that there were only two people doing service today which caused the delay. He gave me a coupon for my next visit. More

Great service,great communication Window would not go up on friday night. Called the dealer saturday and they scheduled me in. Service advisor Carter kept me posted on what repairs wer Window would not go up on friday night. Called the dealer saturday and they scheduled me in. Service advisor Carter kept me posted on what repairs were needed with parts and labor and when the vehicle would be ready. So good service and great communication. More

Jake was great! Even though I brought my Jeep to the wrong location for my appointment, Jake made sure my oil change was done, it took less time than I thought and he Even though I brought my Jeep to the wrong location for my appointment, Jake made sure my oil change was done, it took less time than I thought and he was very polite and professional. I should also mention that Matt Brown was also very helpful answering my questions about my new vehicle. I will definitely be using your dealership to service my Jeep More

Customer service was excellent. Waiting area was comfortable had donuts and coffee Rob was professional in all questions I had Repairs were completed in a timely manner comfortable had donuts and coffee Rob was professional in all questions I had Repairs were completed in a timely manner More

Cody Thayer was my service advisor and he was very professional and courteous.he is great! He is a valuable asset to Courtesy Jeep. I have been to other dealers service centers and their people came n professional and courteous.he is great! He is a valuable asset to Courtesy Jeep. I have been to other dealers service centers and their people came nowhere near the service I received from Cody Thayer at Courtesy More

Great service They got me in and out in less time than I had expected!They also did a service check and corrected my tire pressure on all 4 tires! I will definitely use the again for any needed maintenance had expected!They also did a service check and corrected my tire pressure on all 4 tires! I will definitely use the again for any needed maintenance issues that I might have! I was very impressed by the whole experience!I would highly recommend them to everyone! More