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Courtesy Hyundai Tampa
Tampa, FL
1,565 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 15, 2024
Took my 2023 Hyundai Santa Fe in for an AC issue. After waiting for 140 minutes, they literally couldnt figure out the issue said they recommend getting it cleaned which is what I did at another Hyun After waiting for 140 minutes, they literally couldnt figure out the issue said they recommend getting it cleaned which is what I did at another Hyundai dealer just the week prior. On top of that, my service advisor Ethan Clark, was terrible. I asked for a missing cap to be ordered and he just said "yeah ill order it" but he NEVER actually did order the part. I kept asking why isnt he doing anything about ordering it and he just kept saying "yeah ill order it" in an obvious manner that he is not going to order it. At the end, he disnt order the part. Overall, ABSOLUTELY TERRIBLE customer service by Ethan. I don't recommend getting your car serviced at this dealer 0/10 More
by Farbod
Employees Worked With
Ethan Clark
December 12, 2024
Very professional and courteous. Took my needs seriously and did not try to oversell me. Harold Maldonado, my sales contact was excellent in his communication and delivery. I wi Took my needs seriously and did not try to oversell me. Harold Maldonado, my sales contact was excellent in his communication and delivery. I will definitely recommend Courtesy Hyundai. More
by pconese
Employees Worked With
Harold Maldonado, Hafiz in Finance
December 11, 2024
This used to be a good place to get service but they don't know one hand from the other. Some how l ended up with two different service agents. When I arrived at 9:00 am I was taken to Joshua and then h don't know one hand from the other. Some how l ended up with two different service agents. When I arrived at 9:00 am I was taken to Joshua and then he turned me over to Jesus who went out to see my car. I was there for a default paint job on the spoiler which is plastic and not the same as the rest of the car. It is out of warranty but I was hoping for some goodwill. As soon as Jesus seen the spoiler he said oh this is just from the sun. The car is out in the sun when I'm at work but at home it is in the garage. I sent the estimate and pictures that I had to Jesus. Now I was told that they needed my car for three days. On the day I dropped it off I got two texts and a email wanting to know if I wanted to reschedule seeing I never showed up to drop off my car. Then Joshua call me at about 4: pm to ask me why my car was there. Then on Monday I called to make sure they took my car to the body shop and they said that they never took it there and the report had already been sent in and any help was rejected. They never even called me to pick up the car. More
by randallstiles667
Employees Worked With
Service Department
December 08, 2024
When a car breaks down it can be extremely stressful. My stress level was getting higher and higher (service time, cost, etc), until Service Manager Rassiel Coto stepped in and managed not only to have m My stress level was getting higher and higher (service time, cost, etc), until Service Manager Rassiel Coto stepped in and managed not only to have my vehicle serviced faster, but, was able to get my extended warranty to approve some of the repair. Thank you Rassiel for taking the time to go the extra mile to make a customer happier. ***** More
by The7wonder
Employees Worked With
Rassiel Coto Medina
December 07, 2024
Took vehicle in for oil change, tire rotation and balance check. 2 hour 20 mins. Much improved from previous services which have taken well over 3 hours for just a oil change and tire rotation. Advisor Etha check. 2 hour 20 mins. Much improved from previous services which have taken well over 3 hours for just a oil change and tire rotation. Advisor Ethan C always pleasant and with a smile. I would recommend this dealership, just be sure to follow your owners manual for services. More
by wirr4
Employees Worked With
Service
December 06, 2024
Ben the service advisor is difficult and rude to deal with. He makes me feel stressed and uncomfortable and disrespected every time I have to deal with him. with. He makes me feel stressed and uncomfortable and disrespected every time I have to deal with him. More
by emily22beth
Employees Worked With
Ben
December 02, 2024
Brought my car in for oil change and tire rotation and they forgot to rotate the tires. Car was there for 2 and 1/2 hours. Last time they forgot to plug a nail in my tire after having it for 4 days for an they forgot to rotate the tires. Car was there for 2 and 1/2 hours. Last time they forgot to plug a nail in my tire after having it for 4 days for another repair More
by TalkDr
Employees Worked With
Service Dept
