Courtesy Hyundai Tampa

Very unorganized and they need to work on customer service. Bad experience from the beginning...even if you have set up appointment on the website. You walk in and 6 service advisors ignore you. The a service. Bad experience from the beginning...even if you have set up appointment on the website. You walk in and 6 service advisors ignore you. The advisors try to upsale you on things that you may not need and when you say no, they want to argue. More

I would never recommend any of my friends to go to this dealership to purchase a vehicle. They is full of it, no communication between each and they all don’t be on the same page. You have person telling y dealership to purchase a vehicle. They is full of it, no communication between each and they all don’t be on the same page. You have person telling you one thing and another co worker saying something totally different. The refuseto give me a refund on the repairs I did on the vehicle More

Worst service I have ever experienced. No customer service. No follow-up. Will continually deliver same set of excuses. They will be too busy if you need any support! Worked with them for 6-weeks service. No follow-up. Will continually deliver same set of excuses. They will be too busy if you need any support! Worked with them for 6-weeks before GM finally called, nice apology but too little too late. I tried by phone, email, and in-person and was ignored. NEVER PURCHASE FROM A COURTESY DEALERSHIP! More

Courtesy Hyundai became EXTREMELY unprofessional once I left their dealership. There were further documents that needed signed from the co-borrower on my vehicle and I was told when I came in that they cou left their dealership. There were further documents that needed signed from the co-borrower on my vehicle and I was told when I came in that they could overnight the items needed signed and there would be NO issues. Well that was not the case, two days later and I was basically being harassed by the salesman Mina that the paperwork HAD to be signed before end of the month and mailing was not an option. None of this was disclosed to me when I was there and I confirmed MULTIPLE times that this would not be an issue. I was basically then told I was a liar by Mina and that how I was acting was suspicious. Not only did Mina say the paperwork could be overnighted without a notary or anything so did the finance guy Derrick. After multiple texts of harassing and threatening by telling me to bring the car back, I inconvenienced my co-borrower and they had to meet Mina in order for me to “keep” my car. I am absolutely disgusted my how I was treated after leaving and how it all was handled. Not to mention I never once complained to the fact that I was never offered to test drive the vehicle while there, my Bluetooth was never set up or offered to be set up, my blue link never was set up or offered and I had to reach out after I left to get my blue link account set up. The vehicle still had MULTIPLE stickers and plastic wrap left on vehicle that I had to remove because I’m assuming the PDI was rushed. I’m never one to write a review because I believe all peoples and businesses make mistakes and I believe it’s how your right your wrongs that make an impact, however this company did not. I was told one thing and they did another! They were quick to make a deal and push me out the door only to lie and be extremely unprofessional once I left. While I’m sure they won’t mind having to deal with me again, I WILL NEVER purchase another car from this dealership nor will I recommend them to anyone. More

Extremely unprofessional dealership. We found the used car we wanted. Another salesperson HID the keys so no one could drive it. The tire was also flat. Finally, keys found and GM said would fix tire. Aft car we wanted. Another salesperson HID the keys so no one could drive it. The tire was also flat. Finally, keys found and GM said would fix tire. After hours of messing around, we had to leave at 4:30. Called back at open the next morning and we’re told the car had sold—overnight—while the tire was being fixed. Tried to get a straight answer from Thor, the online sales manager. He promised to inquire and call us back 3 times but never did. He finally transferred us to the manager’s voicemail. The manager did not call back, either. What a waste of two days. Our guess is that a salesperson wanted the car and put every roadblock possible in our way. This place is the antithesis of service. Shady and untruthful. Worst dealership experience ever. Going thru Carvana now. More

Worst dealership ever...bought a 2021 Santa Fe and they couldn’t find the Fob keys ...and 2 days later ..only 1 set of keys found..what a mess of a dealership.....don’t buy from them... Update on this rev couldn’t find the Fob keys ...and 2 days later ..only 1 set of keys found..what a mess of a dealership.....don’t buy from them... Update on this review..finally I got the missing key after 4 trips to the dealership..Salesman Manny filled up my gas tank and also gave me some accessories for the inconvenience.Great salesperson, good way to keep your customers... thanks Manny. More

Fadi was AMAZING!!His services from day one over the phone and after in the dealership was spectacular!! during this difficult time with COVID I felt super safe with all the safety measure! phone and after in the dealership was spectacular!! during this difficult time with COVID I felt super safe with all the safety measure! More

"I will not recommend anybody do business with this dealership and here's why: My wife and I went in to purchase a 2020 genesis on Sunday. We were going to trade in our used Toyota Corolla as part o dealership and here's why: My wife and I went in to purchase a 2020 genesis on Sunday. We were going to trade in our used Toyota Corolla as part of the deal. The dealer received the car to be purchased and when we went to pick it up for delivery, there were very visible stains on the driver seat. We left it another night for them to fix. The next night, we went back and although they fixed the stain, there were now issues with the tint and there was also a scuff mark from another vehicle on the bumper. On a brand new car, there shouldn't be these kinds of issues. At this point, we decided to cancel the sale and asked for the keys to our Corolla. The dealership REFUSED and gave us the excuse that the keys were locked up and could not be retrieved that day. We were advised to come back the next day and talk to the General Sales Manager. Of course, we made it clear that while we will come back to pick up our car, the deal was off and we expected to get our old vehicle back. We came back on Thursday and were told the GSM was not there. We were advised that the Genesis was fixed and issue-free. But seeing as how there were such significant issues from the beginning, we reiterated that we are cancelling the deal and that we expected to get our old vehicle back. The dealership told us the vehicle was sold at an auction. We told them we clearly cancelled the deal within the allotted period (3 business days) and that we expected them to give us our old vehicle or pay us accordingly. We told them we'll be back by the end of the week. At this point, we stopped trusting what the dealership was telling us. So today, we went to the dealership unannounced and looked around their lot. To our surprise, our Corolla was in the back parking lot. We went in to talk to the General Sales Manager, who happened to be there this time. While we were talking to the GSM, they delivered the Genesis without telling us, and the GSM advised us we own the Genesis at this point and there is nothing we can do about it. This is the worst example of bait and switch we can think of. We are now left considering legal action to get our old vehicle back. Even now, all the dealership has to do is give us our old vehicle back and take back the vehicle they delivered to our house without asking us. We are incredibly upset at the way they misled us from the beginning. We fully intend to file a complaint with the BBB about this. Take it from us: PLEASE DO NOT DO BUSINESS WITH THIS DEALERSHIP. Your experience may differ, but there are too many trustworthy dealerships who wouldn't use or put up with this kind of deception." More

Caleb Prieto was our Sales Rep when leasing our Hyundai Sonata. Caleb was courteous, respectful, thorough and a pleasure to work with. He made sure that our experience was a positive one and we would def Sonata. Caleb was courteous, respectful, thorough and a pleasure to work with. He made sure that our experience was a positive one and we would definitely send family and friends to negotiate their purchase or lease with him. Thank you Caleb for making me happy. Mr. and Mrs. R. Simon More

Caleb Prieto put in WORK to help us get the perfect family car. I was very specific with what I wanted from the color of the car, to the features, to the price and he made it happen. My husband and I w family car. I was very specific with what I wanted from the color of the car, to the features, to the price and he made it happen. My husband and I were very impressed with how this dealership navigated our many requests. The GM, Josè, even took the time to ensure that we were getting a deal that worked for our family. You could tell these guys genuinely wanted us to be satisfied with whatever we purchased and that gave us a huge sense of comfort. I highly recommend Courtesy Hyundai!!! More