Courtesy Hyundai Tampa

This was probably one of the worst experiences I have ever had with buying a car. First of all I got the 2021 Hyundai Sonata SEL. I test drove it and everything. The next day I came in after work to sign ever had with buying a car. First of all I got the 2021 Hyundai Sonata SEL. I test drove it and everything. The next day I came in after work to sign the rest of my documents and pick up my car. As soon as I drove it off of the lot that night. The head gasket blew while I was going over the skyway bridge. You can imagine how scary that all was. Especially for a young adult. I had them tow it back. I wasn’t able to get my own car back that night. The next day they told me that they would put me in a new car. I resigned the contract again. Walked outside when they had the new car ready for me and it wasn’t even the same color car that I bought. I was very upset with how they treated me. Also, before walking out with the financial advisor. I made sure that I had every single package for my car. I triple checked that I did. Turned out I didn’t. He never put my road hazard package on my lease. They did absolutely nothing to help me. More

My 2013 Veloster was dropped off to have a sensor reset on the Steering. The actual grommet that needed to be repaired had already been done elsewhere. After my car sat at the dealer for over a week and m on the Steering. The actual grommet that needed to be repaired had already been done elsewhere. After my car sat at the dealer for over a week and multiple phone calls to the Service Advisor I was told that the care needed a $2200 new steering column! I asked several times for a written diagnosis to no avail. Finally I was sent the estimate and it was so generic with no reason as to why it needed this repair. I explained in great detail what I wanted done, without my $2200 they weren't touching it so I took it back to my local mechanic who is having the computer reset. Total cost of the repair was $150.00. Very disappointed with the lack of customer service at this dealer. In this day and age it really was sad to see the brand ambassador try and take money for something that wasn't broken. I will not be back for service or new car purchase. More

DO NOT BUY FROM HIM-SUCKER! TRANSMISSION WENT AFTER A week and half.THAT HAS TEALKY HURT US FINACIALKY, IT WAS IN GREAT SHAPE REALLY week and half.THAT HAS TEALKY HURT US FINACIALKY, IT WAS IN GREAT SHAPE REALLY More

Very unorganized and they need to work on customer service. Bad experience from the beginning...even if you have set up appointment on the website. You walk in and 6 service advisors ignore you. The a service. Bad experience from the beginning...even if you have set up appointment on the website. You walk in and 6 service advisors ignore you. The advisors try to upsale you on things that you may not need and when you say no, they want to argue. More

I would never recommend any of my friends to go to this dealership to purchase a vehicle. They is full of it, no communication between each and they all don’t be on the same page. You have person telling y dealership to purchase a vehicle. They is full of it, no communication between each and they all don’t be on the same page. You have person telling you one thing and another co worker saying something totally different. The refuseto give me a refund on the repairs I did on the vehicle More

Worst service I have ever experienced. No customer service. No follow-up. Will continually deliver same set of excuses. They will be too busy if you need any support! Worked with them for 6-weeks service. No follow-up. Will continually deliver same set of excuses. They will be too busy if you need any support! Worked with them for 6-weeks before GM finally called, nice apology but too little too late. I tried by phone, email, and in-person and was ignored. NEVER PURCHASE FROM A COURTESY DEALERSHIP! More

Courtesy Hyundai became EXTREMELY unprofessional once I left their dealership. There were further documents that needed signed from the co-borrower on my vehicle and I was told when I came in that they cou left their dealership. There were further documents that needed signed from the co-borrower on my vehicle and I was told when I came in that they could overnight the items needed signed and there would be NO issues. Well that was not the case, two days later and I was basically being harassed by the salesman Mina that the paperwork HAD to be signed before end of the month and mailing was not an option. None of this was disclosed to me when I was there and I confirmed MULTIPLE times that this would not be an issue. I was basically then told I was a liar by Mina and that how I was acting was suspicious. Not only did Mina say the paperwork could be overnighted without a notary or anything so did the finance guy Derrick. After multiple texts of harassing and threatening by telling me to bring the car back, I inconvenienced my co-borrower and they had to meet Mina in order for me to “keep” my car. I am absolutely disgusted my how I was treated after leaving and how it all was handled. Not to mention I never once complained to the fact that I was never offered to test drive the vehicle while there, my Bluetooth was never set up or offered to be set up, my blue link never was set up or offered and I had to reach out after I left to get my blue link account set up. The vehicle still had MULTIPLE stickers and plastic wrap left on vehicle that I had to remove because I’m assuming the PDI was rushed. I’m never one to write a review because I believe all peoples and businesses make mistakes and I believe it’s how your right your wrongs that make an impact, however this company did not. I was told one thing and they did another! They were quick to make a deal and push me out the door only to lie and be extremely unprofessional once I left. While I’m sure they won’t mind having to deal with me again, I WILL NEVER purchase another car from this dealership nor will I recommend them to anyone. More

Extremely unprofessional dealership. We found the used car we wanted. Another salesperson HID the keys so no one could drive it. The tire was also flat. Finally, keys found and GM said would fix tire. Aft car we wanted. Another salesperson HID the keys so no one could drive it. The tire was also flat. Finally, keys found and GM said would fix tire. After hours of messing around, we had to leave at 4:30. Called back at open the next morning and we’re told the car had sold—overnight—while the tire was being fixed. Tried to get a straight answer from Thor, the online sales manager. He promised to inquire and call us back 3 times but never did. He finally transferred us to the manager’s voicemail. The manager did not call back, either. What a waste of two days. Our guess is that a salesperson wanted the car and put every roadblock possible in our way. This place is the antithesis of service. Shady and untruthful. Worst dealership experience ever. Going thru Carvana now. More

Worst dealership ever...bought a 2021 Santa Fe and they couldn’t find the Fob keys ...and 2 days later ..only 1 set of keys found..what a mess of a dealership.....don’t buy from them... Update on this rev couldn’t find the Fob keys ...and 2 days later ..only 1 set of keys found..what a mess of a dealership.....don’t buy from them... Update on this review..finally I got the missing key after 4 trips to the dealership..Salesman Manny filled up my gas tank and also gave me some accessories for the inconvenience.Great salesperson, good way to keep your customers... thanks Manny. More