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Courtesy Hyundai Tampa
Tampa, FL
1,570 Reviews
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October 30, 2023
My first experience with Courtesy, service department was a disaster. I scheduled the appt online for my first 5k check-up. Scheduling was easy and received an email confirming the appt for 4:20pm. Upon was a disaster. I scheduled the appt online for my first 5k check-up. Scheduling was easy and received an email confirming the appt for 4:20pm. Upon arriving at the dealership, I noticed that there were quite a few people waiting in the lobby. Scott, the service advisor told me it should take an hour to perform. When I asked about the issues i was experiencing with my Santa Cruz, I was told that they did not have time to diagnose and had to reschedule. I was discouraged but stated I would reschedule. After waiting in the lobby for almost 2 hours and noticed that I was the only person sitting in the lobby at 6pm, I went to the service desk looking for my service advisor who apparently had left for the day. I found another advisor and asked how long it was going to be for my vehicle to be finished - he looked confused. He looked on the computer, in the repair shop and could not find my paperwork. Finally, he noticed the paperwork laying on the end of the counter as he was about inquire with the service manager. Next he had the find the vehicle as the service gates were closed. It was found outside in a parking space. The car was dirty and it looked like all that was done was to put down the service mat on the floor and plastic seat covers. I am still unsure if the vehicle ever received the servicing. In summation, they lost my vehicle, kept me waiting in the lobby, couldn't address my vehicle issues. Lastly, the service department texted me a survey and I gave them one star. It appears to me if they were concerned, they would have contacted me to attempt to resolve my issues. Not. Will not be returning for service. More
by vballoon
Employees Worked With
Momenul Akhand
October 11, 2023
Best experience in this dealer, contact Mega. It’s the best, find best prices, best rates. I’m so happy with my Hyundai Elantra 2021. Really, no Toyota, no Honda I tried in all dealer and the bes It’s the best, find best prices, best rates. I’m so happy with my Hyundai Elantra 2021. Really, no Toyota, no Honda I tried in all dealer and the best prices it’s here on Hyundai. More
by Roxana
Employees Worked With
Mega
October 04, 2023
I am not reviewing the dealership. I am reviewing 2 of the salesmen from whom I purchased cars. I’m not particularly impressed with the dealership having had a near rancid experience I am reviewing 2 of the salesmen from whom I purchased cars. I’m not particularly impressed with the dealership having had a near rancid experience with Ray, until I swiftly requested another sales associate from the manager. Then enters Mega. Just like his name, he is Mega-PHENOMENAL. He was professional, responsive, efficient and went above and beyond, by going to pick up my new car, himself, just so I was able to get it on time. Who does that? Mega. Carlos is also superb. They are spectacular. If you want to buy a car, seek either of these men. You can thank me later. More
by chanbop
Employees Worked With
Mega Asaad, Carlos
September 08, 2023
Service department installed a wheel sensor on my Santa Fe last year and it went bad again and now they won’t return my phone calls. They also tried to sell me service work I clearly didn’t need. Fe last year and it went bad again and now they won’t return my phone calls. They also tried to sell me service work I clearly didn’t need. More
by Very upset!
Employees Worked With
Anthony Bueno
September 06, 2023
My experience here was awesome Briannis Cruz and Bruno Santelli we’re so helpful and got us in our new Tucson my wife is super happy. Santelli we’re so helpful and got us in our new Tucson my wife is super happy. More
by hombre480
Employees Worked With
Briannis Cruz and Bruno Santelli
August 12, 2023
This week I had the opportunity to purchase a Hyundai Santa Cruz from Courtesy Hyundai. Jarrid, our salesperson was very helpful, knowledgeable, and allowed my wife and I to make a decision without press Santa Cruz from Courtesy Hyundai. Jarrid, our salesperson was very helpful, knowledgeable, and allowed my wife and I to make a decision without pressure to purchase the vehicle. The finance department representative did a great job in finding a car loan that worked for us. More
by htoneyjr
Employees Worked With
Jarrid Maccarone, Charles Corcoran
July 12, 2023
I had an excellent experience with Carlos, a salesman. My needs were always met and I have done 4 transactions with him and this dealer throughout the years. My needs were always met and I have done 4 transactions with him and this dealer throughout the years. More
by juliankasky
Employees Worked With
Carlos
June 29, 2023
Rixar13 Zero Rating - 0 Worst experience of all my car dealing. Sold me a used car which Charles claimed was new but had 1.800 miles odometer, Clearly NOT NEW. Had continuous problems with no asstistance dealing. Sold me a used car which Charles claimed was new but had 1.800 miles odometer, Clearly NOT NEW. Had continuous problems with no asstistance from the sales or dealership. I urge all people to avoid this dealership to protect well being and peace of mind. Honestly 👎 More
by rixar13
Employees Worked With
Charles Corcoran
May 24, 2023
They may act like they care when selling the car but that's where the service ends. Edit: it is now May 22 and still no car. The explanation this time: "the 2 new catalytic converters made the two old that's where the service ends. Edit: it is now May 22 and still no car. The explanation this time: "the 2 new catalytic converters made the two old catalytic converters blow up. This is including the past (nearly) 40 days. So I'll be waiting as long as it takes I guess. I will edit and add dates as they come. (The moral is still not to waste you frustration level). These people have made me lose my 💩 at a much higher level than I like or am used to. I don't trust them as a corporate entity . You ultimately will not either. You were warned. They have had my car for 40 days. I had to completely lose my religion to get an update. They said my car would finally be ready on Friday May 19th (it has been there since April 14th) .... today is Wednesday May 24th and it is still not ready. This is for warranty work on the catalytic converters AFTER a supposed (not under warranty) probably with the differential bushing. After the bushing repair they said I must pay the $1500.00 bill before they can "open a new ticket" for the warranty work. I paid the bill over the phone A MONTH AGO and I still have no car. This is on a 2016 Genesis with 51k miles and very well maintained by me. Garage kept etc. Just buy any other car from any other maker at any other dealership More
by user1
Employees Worked With
Sean, Rick Acosta
