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Courtesy Hyundai Tampa

Tampa, FL

4.3
1,567 Reviews

3810 W Hillsborough Ave

Tampa, FL

33614

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Showing 1,567 reviews

December 28, 2023

Been using this DealerShip for 13 yrs. They are courteous a Maintenance/ Service person ( Scott Hope) is the Best. Iam told when & how much it is going to cost me.They keep there Word.. 5 More

by Glen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SCOTT HOPE
December 25, 2023

Im writing this review only to compliment Mr. Jesus Valiente manager of the setvice department. I was assigned a Mr. Connelly who I spoke to once. Trying to reach him or get a call back was impo More

by Geminiguy8787
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Valiente / Mr. Connolly
December 25, 2023

Great customer service skills and very friendly. Serviced vehicle while I waited and fast and efficient More

by Gc5177
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service team
December 24, 2023

Everything was great. Very easy to deal with, and Harold Maldonado took care of me completely. Manal Douai made the paperwork fun and easy to understand. Couldn't really a More

by kohaugherty213
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harold Maldonado
December 22, 2023

Very slow and car issue is never fixed completely. We had to go back and forth for so many times. Advisor is not on the worksite when want to follow up. Person on the phone couldn’t even contact with More

by nomin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ethan Clark
Dec 29, 2023 -

Courtesy Hyundai Tampa responded

Thank you for leaving your review about your experience with us. We sincerely apologize for the frustrating experience you've had with our service department, particularly the lengthy timeframes, recurring car issue, and difficulty reaching your advisor. We understand your disappointment and want to assure you that we take your feedback very seriously. We would like to speak with you further about your visit and hopefully restore your faith in us. Please contact me at your convenience. Rick Acosta, Service Manager, 813-357-3659

December 20, 2023

Let me sit there for 6 entire hours for only a scheduled oil change. My service advisor never came out to tell me that my car was ready. I watched every customer in the waiting room having their service adv More

by Isabella T.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ethan
Dec 22, 2023 -

Courtesy Hyundai Tampa responded

Isabella, Thank you for leaving your review. We sincerely apologize for the unacceptable wait time and lack of communication you experienced during your recent oil change. We understand that six hours is far longer than expected, and we are deeply sorry that your service advisor did not inform you when your car was ready, especially after you confirmed you would be waiting. We strive to provide prompt and efficient service to all our customers, and we clearly fell short in your case. We would like to speak with you further about your experience and will be reaching out, but if you haven’t yet heard from us, please contact me. Rick Acosta, Service Manager, 813-357-3659

December 20, 2023

Jordan was a great service advisor. Responsive and kept me up to date on the progress of parts being ordered and the repairs to my car. Regarding the service department in general, like More

by JK3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan
December 20, 2023

First time for car maintenance. Everything went well except tire pressure. Which was 36 pounds. More

by dfritchie2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany
December 19, 2023

Grate service thanks courtesy Hyundai what else can they done for me there none better More

by savvy.dogli
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
December 19, 2023

Good service very happy they treat you like family an Rick was very helpful and Ethan too!! More

by lovietima
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan , Derrick Bensch
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