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Courtesy Hyundai Tampa

Tampa, FL

Overview
Reviews
Vehicles
4.3
1,567 Reviews
Call Dealership (813) 870-0012
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3810 W Hillsborough Ave

Tampa, FL

33614

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Showing 1,567 reviews

January 13, 2024

Service charges were not clearly explained to me. I end up paying for something that I would have not agreed to More

by Leonessa_26
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember the name
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Jan 17, 2024 -

Courtesy Hyundai Tampa responded

Thank you for sharing your review with us. We apologize for any confusion or frustration you experienced regarding the service charges. Clear communication about service costs is essential, and we regret any oversight in explaining the charges to you. To address this matter and provide a resolution, we would appreciate more details about the specific service charges in question. Please contact me at your convenience to discuss this matter further. Rick Acosta, Service Manager, 813-357-3659

January 10, 2024

Sean, everyone in service area was great. Appreciated the shuttle service to and from home. More

by Mtran117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean in service dept
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January 10, 2024

I have a good service in here. It is fast. Thank you for everything you do More

by Thikimngan Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Plate
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January 08, 2024

Staff have become more friendly of late. I however have been a most happy customer since 2014. Great cars, great staff. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian
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January 07, 2024

I went into the dealership to get a copy of my contract because I wanted to see if my contract had violations which it did at that moment I hand delivered my right to cancel notice to Ms Manal Douai whom I More

by Elijahdukes67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Manal Douai
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Jan 10, 2024 -

Courtesy Hyundai Tampa responded

We appreciate you bringing this matter to our attention and we apologize for any inconvenience you may have experienced. We understand the importance of addressing any contractual concerns promptly, and we apologize if there was any miscommunication or misunderstanding during your visit. We would be happy to speak with you further and will be contacting you, but you can also reach out to me, as well. Jonathan Welty, General Sales Manager, 813-356-7552

Jan 14, 2024 -

Elijahdukes67 responded

Tried calling the general sales manager left him messages after i was told to give him a call so this matter is still open for discussions 12 CFR 226.15 right of rescission all consumers have these rights and the truth will be revealed CFPB also will be involved also looked over the contract found out they never dropped the cost of the automobile even after putting a down payment and trade in

January 05, 2024

The dealership as a whole is good but honestly the services and the workarounds they go trough to take your money is awful like I know you could of told me that the cpo doesn’t cover that but you want More

by kevenbetancur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one on this list
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Jan 10, 2024 -

Courtesy Hyundai Tampa responded

Thank you for leaving your review. We appreciate your feedback regarding your recent experience with our dealership's services. It's concerning to hear about any frustration you may have encountered during the diagnostic process, and we sincerely apologize for any inconvenience caused. We understand that transparency and clear communication are crucial in providing excellent service. We apologize if there was any confusion or if the cost of the diagnostic test was not adequately explained beforehand. We would like to speak with you further, if you would please contact me at your convenience. Rick Acosta, Service Manager, 813-357-3659

January 04, 2024

The wait is awful I was there for 2 hours which is awful for an oil change More

by annettes122348
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know
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Jan 04, 2024 -

annettes122348 responded

I had to pay for an oil change on my 2021 Hyundai Elantra because I was told that it was not under warranty any more I purchased the car May 2021 it is not even 3 years. I was never told this when I made the appointment or when I got there for my appointment. If I knew this I would not have traveled 40 minutes from my home to get an oil change when I could have gotten it done close to my home!!!!

Jan 10, 2024 -

Courtesy Hyundai Tampa responded

Thank you for leaving your feedback. We sincerely apologize for the extended wait time and the miscommunication regarding the warranty coverage for your 2021 Hyundai Elantra during your recent visit. Your feedback is crucial to us, and we understand the frustration and inconvenience this has caused. We would like to speak with you and hopefully answer any questions you have. Please reach out to us at your convenience. Rick Acosta, Service Manager, 813-357-3659

January 04, 2024

The showroom was super clean and the staff was friendly. Dave was amazing and thorough. More

by SlyV
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
David
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December 29, 2023

Very prompt and attentive. I only waited for less than an hour. My car was outside waiting for me. More

by Lynnefd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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December 28, 2023

Took a little longer than I’d like for an oil change and tire rotation but I understand some techs called off the day after Christmas. The service was great and the service writer was amazing. More

by kevin.m.graber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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