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Courtesy Hyundai Tampa

Tampa, FL

4.3
1,566 Reviews

3810 W Hillsborough Ave

Tampa, FL

33614

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Showing 1,566 reviews

July 23, 2024

I had an appointment for an oil change, tire rotation and to have my A/C inspected. It took over 5 1/2 hours. They didn’t have a loaner vehicle and could only offer a shuttle service one way. I had them shut More

by Joe Sheets
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Bueno
Jul 26, 2024 -

Courtesy Hyundai Tampa responded

Joe, Thank you for sharing your experience with us. We deeply apologize for the inconvenience you faced during your recent visit. We understand your time is valuable, as well as how frustrating it must have been to arrange for an Uber back at your own expense and not receiving a call back. This is not how we want our customers to feel. I will be reaching out, but please feel free to reach out again at your convenience, if you haven’t heard from me yet. Jesus Valiente, Service Manager, 813-357-3659

July 22, 2024

Took way too long for me to get my car back when I arrived. If you message me and tell me my car is ready it should be. I waited 35 mins just to get my car pulled to the front after it was already don More

by King
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Idk
Jul 25, 2024 -

Courtesy Hyundai Tampa responded

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with the delay in retrieving your car. This is not the level of service we strive to provide, and we understand your frustration. We would be happy to speak with you further about this. Please reach out to me at your convenience. Thank you. Jesus Valiente, Service Manager, 813-357-3659

July 21, 2024

I was able to schedule a same day appointment to have warranty battery service performed, The service Dept Manager, Luis made certain * was well taken care of, and took care of everything promptly. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis, Service dept.
July 20, 2024

Svc Mtg Jesus and Advisor Anthony provided an excellent experience for my vehicle's preventative maintenance. More

by degg_scott3619
Workmanship
Recommend Dealer
Yes
Employees Worked With
Jesus, Service Manager and Anthony, Service Advisor
July 20, 2024

While on vacation in St Petersburg, I took my Sonata tothat was not under warranty repair Locked trunk and cigarette lighters ( 2 out of 3 not working). I had to sign authorization to diagnose the trunk More

by mofalaki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Hope
Jul 26, 2024 -

Courtesy Hyundai Tampa responded

Thank you for taking the time to share your detailed feedback regarding your recent service experience at our dealership. We sincerely apologize for any inconvenience and frustration you encountered. We understand that you were surprised and disappointed by the costs associated with the repairs on your Sonata. It is our goal to provide transparent and fair pricing, and we regret that you feel this was not the case during your visit. We would like to speak with you further. Please contact me at your convenience. Jesus Valiente, Service Manager, 813-357-3659

Jul 27, 2024 -

mofalaki responded

I called and left 3 messages for service manager Jesus valiente to contact me at 678-613-0606, but ne never called me back. You tell me how can you charge a customer $265..05 to replace a blown fuse? It’s a rip off. You should correct this abnormal charges by reimbursing me and taking appropriate action to prevent in the future charging customers $175.00 + tax to diagnose a blown fuse

June 23, 2024

Hands down best experience at a car dealership ever! Eduardo our sales guy helped my girlfriend and I find two new cars that we love. We will be back when our son turns 16! Highly recommend anyone go he More

by Amato772
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eduardo
June 19, 2024

The process was straight-forward and very much non-pushy, walked away very happy with the process and Lucas our salesman. Everyone including the finance guy was very much taking our word and not pushing us More

by 5PennyG
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lucas
June 19, 2024

Professional attitude, excellent work, good pricing. Rolando was very attentive. I’ll be back. My dealership of chop. More

by FlVenue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rolando. In service.
June 17, 2024

Arrived at 9:20 and left at 6. This was a scheduled appointment. Software reset, backup camera, 2nd time the ac has gone out in my Elantra and only 38k miles. Parts had to be order More

by Elantraservice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Jun 19, 2024 -

Courtesy Hyundai Tampa responded

Thank you for sharing your recent experience with us. I am truly sorry to hear about the extended wait time and multiple issues you encountered during your visit. Please accept my apologies for any inconvenience this has caused. I would like the opportunity to discuss your visit further and address your concerns directly. Please feel free to contact me at your convenience. Our goal is to ensure a positive experience for all our customers, and I hope we can work together to restore your trust in us. Thank you again for your feedback. Jesus Valiente, Service Manager, 813-357-3659

June 17, 2024

Consistent professional friendly service during my visits to Courtesy Hyundai Tampa, Florida. They make sure review all issues to include recalls More

by drperryvn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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