Courtesy Ford of Rome - Service Center

They told my sister she needed a new engine, 7000 dollars, we fix it for 100bucks, I can't believe they would treat a widow that way, They will never get my business. dollars, we fix it for 100bucks, I can't believe they would treat a widow that way, They will never get my business. More

Forth time to put truck in shop over a week first time next time two weeks then went back said wiring harness need replace a roll of tape would fix it cost $1300 still not fix this time it in for a week c next time two weeks then went back said wiring harness need replace a roll of tape would fix it cost $1300 still not fix this time it in for a week call to check on progress guess what they on vacation be back in a week another week or two delay would i recommend this NO More

Had a truck at the dealership for 4 Months with promises to fix for a starting problem and it was excuse after excuse. They gave it back to us and 3 weeks later it was back in the shop same issue. More excu to fix for a starting problem and it was excuse after excuse. They gave it back to us and 3 weeks later it was back in the shop same issue. More excuses parts etc. Now 4 months later still no vehicle. Worst service ever. More

I had been trying to get warranty work done by this dealership since October 6,2021. Finally had an appointment for 2/28/22. They had not started work on 3/7/22. Had to have local police 👮‍♂️ inform dealership since October 6,2021. Finally had an appointment for 2/28/22. They had not started work on 3/7/22. Had to have local police 👮‍♂️ inform them to release my car. No work was performed on my car. They tried to charge me for a battery on 3/8/22 when I picked up the car. I refused to pay for a battery. Auto Zone, Turner MCall Blvd Rome, tested the battery and alternator. Neither was defective on 3/8/22. More

DONT KNOW WHAT HAPPENED THIS TIME, BUT THEY LET ME DOWN ON TAKING CARE OF ALL THE PROBLEMS WITH MY VEHICLE, ONLY FIXED PART OF THEM . HAD TO DIAGNOSE SOME MYSELF AN TAKE IT BACK AN GET THE FRONT WHEEL BEAR ON TAKING CARE OF ALL THE PROBLEMS WITH MY VEHICLE, ONLY FIXED PART OF THEM . HAD TO DIAGNOSE SOME MYSELF AN TAKE IT BACK AN GET THE FRONT WHEEL BEARING REPALCED THAT WAS LOOSE AN NOISEY BUT THEY CHECKED IT AN SAID NO PROBLEM FOUND. REALLY DISAPPOINTED IN THIS VISIT. More

I’ve.had good experiences every time I’ve my truck I’ve.had good experiences every time I’ve my truck serviced with your service department I’ve.had good experiences every time I’ve my truck serviced with your service department More

Very dissatisfied after my last visit with my expedition. Took it in for the cam phazer an some other repairs on monday , was told it would be ready by wednsday bit it was 11 days later on friday of the next Took it in for the cam phazer an some other repairs on monday , was told it would be ready by wednsday bit it was 11 days later on friday of the next week when we got it back. They was supposed to check for a wheel brg noise an they said no problem found, but I heard it when I left so I checked it myself an found the left front wheel brg plum loose. So Icalled up there the next Monday an talked to someone I knew an they got it took care then after I diagnosed it myself. I also diagnosed some other stuff they was supposed to check for me but claimed nothing else was wrong , but its not covered by warranty so I will go somewhere else an get it took care off. All of my previous visits up there for repairs on my other vehicles was took care of but after this trip I am very disappointed an dont plan to be back. More

The sales dept(Jesse) is great. Chris in service is great. Had some trouble with Quick lube..voice mail call back did not respond, so i went in, and Daniel was terrific. I love my Ford Focus.. It wa great. Had some trouble with Quick lube..voice mail call back did not respond, so i went in, and Daniel was terrific. I love my Ford Focus.. It was sitting on the lot waiting for coding fir 3 wks. I let the mgr know i was waiting to drive it. He immediately resolved that the same day!...and I bought the car that dsy! Gerry Schlitz More

I was stranded three times. Took two trips to resolve the problem. Quick Trip diagnosed prior day incorrectly. Second trip to main service dept corrected problem. Quick Trip did come and jump start th the problem. Quick Trip diagnosed prior day incorrectly. Second trip to main service dept corrected problem. Quick Trip did come and jump start the car again. Chris does a good job of keeping customers informed and out the door as quickly as possible. No charge -Warranty covered. ** A/C in customer lounge was not cooling well at all. More