Courtesy Ford of Rome

Bad Experience!,, Bought a new 1965 mercury comet in 1965...bought many more new vehicles in past 54 years...can truly say worst customer service I have had the pleasur Bought a new 1965 mercury comet in 1965...bought many more new vehicles in past 54 years...can truly say worst customer service I have had the pleasure of experiencing...Courtesy Ford Lincoln is an oxymoron... More

Professional and friendly folks The Courtesy Ford Team of Rome is excellent! We always have a great experience working with them. Josh Folsom worked hard to make our vehicle purchase The Courtesy Ford Team of Rome is excellent! We always have a great experience working with them. Josh Folsom worked hard to make our vehicle purchase process smooth and stress free. We will continue to do business with this team More

Amazing service and friendly staff I was looking for a good deal on my trade in for a new Jeep Cherokee and josh helped me out tremendously! They got me a great deal and I couldn’t be h I was looking for a good deal on my trade in for a new Jeep Cherokee and josh helped me out tremendously! They got me a great deal and I couldn’t be happier with my car. Thank y’all so much for your help! More

Great Experience I was looking for a specific car that I was interested in and they had EXACTLY what I wanted there within a days time! Best time buying a car! Go see I was looking for a specific car that I was interested in and they had EXACTLY what I wanted there within a days time! Best time buying a car! Go see them for your car buying experience! More

Awesome Experience Came to look at a new F150 just to get some ideas about what I was looking at and left in the truck with a great deal. Easy to deal with great profess Came to look at a new F150 just to get some ideas about what I was looking at and left in the truck with a great deal. Easy to deal with great professionalism. I would recommend this dealership to anyone looking for a new vehicle. More

Great Experience!! I did not expect to buy a car today, but the staff at Courtesy was wonderful! I found an escape I liked and they worked with me and my credit to get m I did not expect to buy a car today, but the staff at Courtesy was wonderful! I found an escape I liked and they worked with me and my credit to get me a payment I was happy with. Very professional, answered all my questions, even bought me a coke while I was waiting for finance. Highly recommend! More

Scammed by the dealer I made an offer on a truck contingent that the truck be in a 100% state of repair and the dealership agreed. When I showed up, two issues were promin I made an offer on a truck contingent that the truck be in a 100% state of repair and the dealership agreed. When I showed up, two issues were prominent. The first issue that was noticed was the tire pressure sensor fault. I asked that the reason for this code to be taken care of and they agreed. The second issue was a squealing belt(s). They agreed to take care of this issue as well. They were unable to complete repairs before I left the dealership and I agreed to take delivery on the truck the following week (6 days later). When I took delivery, the truck appeared to be ok. That afternoon, not long after receiving the truck, the tire pressure sensor issue resurfaced. The following day, the belt let go and cracked the fan shroud. I contacted the salesman and he said that a representative from the dealership would contact me. I waited until the following day and called back that resulted in me leaving a message. I tried contacting the dealership everyday after that and nobody from management ever returned my phone calls. I finally called the bank to find out that they had requested the funds from the loan. The bank representative called and we spoke with a gentleman named John. He assured me that he would call me back that day to have the truck picked up. I asked that they return the funds and accept the truck back. He insisted on another attempt on them fixing the truck. They have not called me back nor answered my calls since then. In short, they scammed me into a truck they should have never sold and that I am stuck with. More

Salesman lied to us! We purchased a used vehicle 2016 Ford Focus this vehicle only had twenty thousand miles on it. We ask the salesman if this vehicle had ever been in th We purchased a used vehicle 2016 Ford Focus this vehicle only had twenty thousand miles on it. We ask the salesman if this vehicle had ever been in the shop before and he said no. We only had put 600 miles on the vehicle and it started making a noise and jerking. We found documentation in the car from the other owner that it had been in the shop once before. We contacted the sales manager and told him what was going on and he said to bring it to service department and he would do anything he possibly could to help us and he would contact the service department and let them know that we were coming in. Well we went to the service department and they were as nice as they could be but the sales manager had not contacted them whatsoever. We found out that they have to replace the clutch in the car and that the car had been in the shop twice before. We are very upset with this sales team and would not recommend them at all to buy a new car or used car. We were lied to not once but three times. More

Very disappointed Daughter purchased first vehicle from this dealership, a used truck. Had to replace both cat. converters and front brakes and rotors less than 45 da Daughter purchased first vehicle from this dealership, a used truck. Had to replace both cat. converters and front brakes and rotors less than 45 days of purchase. Had been told by salesman (Joe Flanigan) that truck had been serviced and checked thoroughly by service. New brakes pads had been put on bad rotors which chewed them up. Spare tire thrown in back of truck (not mounted underneath). Truck was not cleaned thoroughly as roofing shingles all under bed liner in back. Other problems but to numerous for this review. Contacted owner of dealership but he never responded. Expected more from a Ford dealership. Will not visit or recommend this dealership based on our experience. More