Courtesy Ford Lincoln
Portland, OR
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We recently purchased a used 2006 Audi A6 wagon from Rob Owens at Courteasy Ford. This was out frist trip to Courtesy Ford and the service provided by Rob was wonderful. The showroom was very nice, and ov Owens at Courteasy Ford. This was out frist trip to Courtesy Ford and the service provided by Rob was wonderful. The showroom was very nice, and overall comfort with the transaction was great. Our big disappointment came when we finaized the price and went in the "loop" of finishing paperwork. We were paying cash for the vehicle so asumed it would be a pretty quick process. We were specifically told that we were the next buyer in line and that it would prob only take 30mins or less. 3 hours later we left the dealership very frustrated and feeling like we had ben yanked around and given incorrect info for those 3 hours. Once we finally entered the office to sign papers, we were told that we had actually been 7th in line and that it was a typical wait. I'm not sure the resolution to this specific issue, but it certainly left me with a bad taste as we left with our new car and should have been celebrating. As mentioned, Rob was very courteous and friendly during the entire ordeal and I know repeatedly tried to get us a better eta on finalizing the deal, but somehow it still took 3 hours. Rob...thanks for your help. Joe Kiblinger More
David, was both Friendly, knowledge and when he didn't not know something he got someone who would answer our questions. He was and has been very helpful in any way he could be, we would recommend him if not know something he got someone who would answer our questions. He was and has been very helpful in any way he could be, we would recommend him if we knew anyone who is in the new car market. Sincerly Tim & Violet O'Neel More
We went in looking for a new car. I was very amazed at how fantastic David Hughes was so knowledgable in helping us. In fact he helped me find what we were looking for and the price range we wanted over t how fantastic David Hughes was so knowledgable in helping us. In fact he helped me find what we were looking for and the price range we wanted over the phone. I called him and he went to the courtesy ford web sight to see the same cars I was looking at. Thank you so much David Hughes for such a wonderful experience and a great car. We absolutely love our new Jetta. More
June worked with us to make the deal on our mustang work for us, he and the rest of the courtesy crew were frendly and good to work with, not always that way when you are looking for a used car. thanks for for us, he and the rest of the courtesy crew were frendly and good to work with, not always that way when you are looking for a used car. thanks for a fair price,and hopfuly a good car. thanks Dave & Lonnie Cox More
Ammie Jose was very responsive to my initial request for a price. She was thorough, straight forward, and very timely in her responses. She followed up with the status of the delivery so I was always up t a price. She was thorough, straight forward, and very timely in her responses. She followed up with the status of the delivery so I was always up to date. She did not waste my time by trying to sell me a car on the lot like other dealers. She was unable to be at the dealership when I picked up the car but introduced me to Anthony St. John. The transition was seamless. Anthony was kind enough to pick us up at the airport and did a through job of explaining the vehicle and training us. He was very knowledgeable about the vehicle. I am totally satisfied. More
Dave Hughes was a real pleasure to work with. He spent a lot of time showing us a variety of new cars before finding the “right one”. He was very helpful and patient and friendly to boot! His knowledge of lot of time showing us a variety of new cars before finding the “right one”. He was very helpful and patient and friendly to boot! His knowledge of the inventory and consideration of our needs helped steer us in the right direction. I would recommend Mr. Hughes without any hesitation and look forward to working with him in the future on our next purchase! More
I was ready to buy a car for my business and was going to pay in cash so I was in no hurry to buy anything but a car that was a perfect fit. I had checked out several prospects and was leaning towards a Toyo pay in cash so I was in no hurry to buy anything but a car that was a perfect fit. I had checked out several prospects and was leaning towards a Toyota but thought I'd give American-made a look. I came into the dealership fully expecting to deal with a sleazy jerk and found a very helpful salesman. David Hughes worked with me to reach a very favorable price on the perfect car. He described all the details about the vehicle to me and was never in any way condescending or flip-which is the experience of many women who go to dealerships. He's a happy person who enjoys matching people with the right car. It was a true negotiating process because I was trading in my VW. It took a while but in the end I felt I had truly got a very good deal. I even had some fun negotiating. More
Scott Driessen helped us so much by taking the time to find us the perfect car. We ordered a brand new XLT Explorer, it took awhile for it to arrive but Scott kept us updated on the progress as the proce find us the perfect car. We ordered a brand new XLT Explorer, it took awhile for it to arrive but Scott kept us updated on the progress as the process went along. He called and let us know they had a Limited Explorer on their lot prior to the one we ordered arriving and asked if we would like to come look at it, we did and loved it so much we ended up buying it that day. Once the one we ordered arrived Scott took the time to take pictures for us of it coming off the truck. We then picked it up, after having it less than 24 hours we decided that we really loved the Limited model, and wanted to replace the XLT we had ordered with another Limited, we went in and spoke with Uriah Beltran who then took us to Rick Boyer and he said I will see what I can do to find you one you love. We were contacted 2 days later that they had located a Limited model and they had it already on it's way for us. We have been so impressed with the way we have been treated and how helpful everyone has been throughout our buying process. More
Ammie was very helpful, professional and kept us informed as to the status of our new car order. When we picked up the car, Ammie spent several hours with us going over all the details and gave us her numb as to the status of our new car order. When we picked up the car, Ammie spent several hours with us going over all the details and gave us her number for future questions. We would definitely recommend Ammie to anyone interested in buying a new vehicle. I like the dealership but not this website which tells me how long my review must be and that I now have to have a password. I want to give positive feedback but this is not a method I would use again. More
Bob Loyle was genuinely friendly and helpful. I would definitely recommend him and the body shop. The specific work done was relatively minor: the application of a "Pacific Northwest Protection Package definitely recommend him and the body shop. The specific work done was relatively minor: the application of a "Pacific Northwest Protection Package". It includes various coatings exterior and interior. The work seems to have been done well enough, but only time will tell. More