Courtesy Ford Lincoln

Most car salesmen leave me feeling mad and irratated by the time im ready to go but not Courtesy Ford. David Hughes was very helpful, friendly and understanding. He listened to everything i had to say. I the time im ready to go but not Courtesy Ford. David Hughes was very helpful, friendly and understanding. He listened to everything i had to say. I told him my price range and he only showed me cars in my price range. Although i didnt find what i was looking for; my over all experience was fantastic. I've recommended Courtesy Ford to all my friends and family, And told them to ask for David. When im ready to purchase a new car I will not go any where else other then here. Thank you for making my experience a good one. More

I am a Costco member and Courtesy Ford is the preferred Costco dealership in the Portland area, which is the reason that I went there, thinking that I would be treated fairly. I was delighted with the way Costco dealership in the Portland area, which is the reason that I went there, thinking that I would be treated fairly. I was delighted with the way I was treated by the sales person, Ammiee, and would gladly work with her again. Once things got into the finance dept, things seemed to unravel. First, I explained that my financing was pre-approved through my credit union at a preferred rate. I told them what my interest rates (2.53% or 2.79%) was based on the contract length and I could get a quarter point below the published rates at 48 months. I specificlly asked them not to run my credit, but was told they had to run my credit to verify I wasn't a terrorist. My credit information was already in the Ford data base because another Ford Dealership had just run it. Next, I was told that the service warranty would be $10 more a month, increasing the monthly payment from $242 they quoted to $253. What I didn't know was that the $242 was based on a 9.9% interest rate. That caused me to choose a 60 months term to keep the payment down instead of 48 months at the lower interest rate. The warranty was actually $2365 not $600 like they made it sound. Third, I was charged $310 for a theft protection plan that I was told was "on all the cars" and the finance dept never explained that I could decline that plan. It was not until I got home and went thru the paper line item by line that I discovered these mistakes. I called the dealership the next day and told them to hold my paperwork and not to get rid of my trade in, because I was not sure I was going to keep the car that I had purchased from them. In the end, it took three trips for me to get the paperwork corrected, and they took off the theft protection, admitted their mistakes, by showing me an obscure piece of paper hanging outside an area of the show room I was never shown or told about telling about how all initial offers are based on 9.9% interest how the error on their computer had occurred and that they were going to have a meeting about my situation.... oh and I was given a free oil change "for my trouble". In any other industry, if a fee was not disclosed, or disclosed improperly, it could not be billed for... I was extremely disappointed in how I was treated... even though my financing was already approved..they ran my credit anyway, even though Uriah admitted that it was not necessary to run my credit to prove that I was not a terrorist. I was not in any hurry to drive away in the new car. I would have been more than willing to let it sit there on their lot until the financing came through from my credit union, so that my credit was not run AGAIN, but that was not even presented to me as an option. More

My experience at Courtesy Ford was great. I tried bypassing the showroom and making it to the lot without being seen to view the cars, but Jason Porter caught me creeping around the side of the build bypassing the showroom and making it to the lot without being seen to view the cars, but Jason Porter caught me creeping around the side of the building and one smile and one handshake later he had me test driving the car I eventually bought. He was knowledgeable about the car, showed me several different cars both of the same make and model and of comparable, listened to what I said I needed as a parent with 4 teens to haul around, and didn't waste my time. After Ford I went to several other dealerships but every sales person who approached me was ill-informed or wasted my time trying to convince me to look at something that I had already stated I wasn't interested in or couldn't afford. Jason called me to follow up during the week but wasn't a nuisance, and made himself available when I had questions. When I decided to purchase the Fusion a week later, Jason was great and Uriah B got my financing taken care of (with patience for my confusion). Since it was evening and I couldn't stay any longer, Jason made arrangements to meet with me the next morning to walk me through the details of the car and when I returned an hour later becasue i couldn't figure something out, came right back out and patiently walked me thorugh it again. This is the second car I've bought from Courtesy Ford and I highly recommend them and Jason Porter. More

I have not purchased a car in a number of years, and I truly can say that my experience with Jason, June and Yousif was a good one. I walked away with a nice car, and a belief that we struck a fair deal. truly can say that my experience with Jason, June and Yousif was a good one. I walked away with a nice car, and a belief that we struck a fair deal. The next time I'm in the market, I expect to stop at Courtesy Ford first. More

Wow!!! This was the greatest car buying experience I have ever had in my life. I walked on the lot just to look around at what I had seen online. I was not hassled by any sales personal. Then I went in the ever had in my life. I walked on the lot just to look around at what I had seen online. I was not hassled by any sales personal. Then I went in the front door after I found a car that I wanted to test drive. I found Jason who was absolutely the most wonderful salesman. He listened to what I wanted and took me for a test drive that was very relaxed. When we went to talk about financing it was straight forward not going back and forth on pricing. I wanted a certain payment and was happy with the first offer. It was exactly what I wanted. The whole process took about two and a half hours from the time I stepped on the lot until I drove away the most beautiful mustang. It runs great, low miles and is everything I always dreamed of. I will tell all of my friends and family please go see Jason Porter at Courtesy Ford for your new or used car. Pamela Thompson More

My overall experience with Courtesy Ford was great. Scott my salesman was helpful and honest. There was no high pressure to buy. When an issue came up with the vehicle after I purchased, Scott made sure the my salesman was helpful and honest. There was no high pressure to buy. When an issue came up with the vehicle after I purchased, Scott made sure the problem was quickly taken care of (at no cost to me).He made that the used truck I bought had had all the original equipment in good working order. Scott exceeded my expectations and I would highly recommend Courtesy Ford. More

I first contacted Courtesy Ford on line. I received a I first contacted Courtesy Ford on line. I received a return telephone call withing 10 minutes. Aimmie gathered the information for the car I was I first contacted Courtesy Ford on line. I received a return telephone call withing 10 minutes. Aimmie gathered the information for the car I was searching for and was back with the information within a few hours. I indicated my preference for communication was e-mail and Aimmie respected that. She found a vehicle for me that day and I purchased it the next. There was no "haggling" over price, I indicated what I expected for my trade in and she made it work. This is the first automobile sales experience that did not take hours and hours with the sales person running back and forth with prices between myself and the manager. Very professional and efficient work in the finance department. Paper work was filled out quickly and since I was not taking out a loan for my car, this step took less than an hour. Sam was very friendly, explained everything I was asked to sign, and provided helpful information regarding extended warranty and service policies. All in all, this was a very pleasant and exciting experience. Everyone I was in contact with from Finance to Receptionist, Aimmie and other sales people - all professional, courteous and so easy to work with. barbara starr More

Aimme and Sam have fantastic customer service, knowledge of the vehicles they sell, and should be complimented on how they conduct business in a first class fashion! of the vehicles they sell, and should be complimented on how they conduct business in a first class fashion! More

We bought a used vehicle five years ago from Courtesy Ford, and had great service then. This time it was even better! Clyde, Mark, and Uriah sailed us through the process. Clyde listened to our needs Ford, and had great service then. This time it was even better! Clyde, Mark, and Uriah sailed us through the process. Clyde listened to our needs and helped us find exactly what we needed. Thanks to all of you for a no stress purchase. Jesse and Pat Esqueda More

Scott Driessen approached me soon after driving into the lot in a friendly, courteous manner. No high pressure...very informative and thorough, as a customer, I couldn't ask for more... The overall experie lot in a friendly, courteous manner. No high pressure...very informative and thorough, as a customer, I couldn't ask for more... The overall experience of my purchase was very successful. I only wish I personally was more prepared, the purchase was very spontaneous. I was caught off guard with details. But when opportunity knocks, sometimes we have to make a decision then and there. The overall staff was commendable... I will definately recommend Scott to any future customer. Easy going and a pleasure to work with, very professional. More