Courtesy Ford Lincoln

Honest and sincere I called in with a engine issue with my F350 V10. I got to talk to Robin in service. He got right in. His team quickly assessed my problem and had my I called in with a engine issue with my F350 V10. I got to talk to Robin in service. He got right in. His team quickly assessed my problem and had my truck diagnosed and even repaired that day. We were able to still go camping and didn't miss our trip. Robin and his team were great to work with very knowledgable and a real asset. He knows how to make people and make you feel welcome. I will be back. I think I just found a place to start doing my oil changes. You have a customer for life. Thank you Robin !!!! More

YOU DON'T REALIZE WHAT GOOD SERVICE IS TILL IT IS GONE I STARTED HAVING MY VEHICLES SERVICED AT COURTESY ABOUT 14 YEARS AGO AT THAT TIME MY SERVICE ADVISOR WAS BRIAN STERRETT. I HAVE ALWAYS HAD GREAT I STARTED HAVING MY VEHICLES SERVICED AT COURTESY ABOUT 14 YEARS AGO AT THAT TIME MY SERVICE ADVISOR WAS BRIAN STERRETT. I HAVE ALWAYS HAD GREAT SERVICE NEVER A PROBLEM. ABOUT 6 YEARS AGO I MOVED TO PHOENIX. SINCE THE MOVE I HAVE TRIED 4 FORD DEALERS NOTHING BUT BAD SERVICE. I WAS BACK IN PORTLAND THIS MONTH AND WENT TO COURTESY. I HAVE BEEN DRIVING FORDS FOR 40 YEARS . THE SERVICE AND KNOWLEDGE BRIAN STERRETT PROVIDES IS THE BEST YOU CAN GET. More

I am writing to express my appreciation for the great experience we have had at Courtesy Ford, and particularly the attention from our superstar salesman, Scott Dreissen. We have recently bought two car experience we have had at Courtesy Ford, and particularly the attention from our superstar salesman, Scott Dreissen. We have recently bought two cars from Scott and he has gone way above and beyond as far as customer service is concerned. For part of these transactions I was indisposed due to surgery and he volunteered to bring paperwork, autos for test driving and the cars themselves to our home, which is nowhere near his place of work. He is knowledgeable about his products, about trade-ins and about the little extra services and accommodations which serve to make a transaction like this easy and pleasant. He is friendly, never pushy and above all, scrupulously honest. He is always respectful of his customers' time constraints. I really can't say enough good things about him and about this experience. Bravo, Scott! CJ Bays More

You will not find a more professional, courteous, considerate, and gracious staff. They truly put the customers interests before their own. They truly cultivate an atmosphere that breeds customers fo considerate, and gracious staff. They truly put the customers interests before their own. They truly cultivate an atmosphere that breeds customers for life. If you are searching for a new or used vehicle you will be doing yourself a diservice by not going to Courtesy Ford off Halsey and 122nd. They went above and beyond in every aspect something I will never forget and by which they have certainly gained a customer for life. Thank you Courtesy Ford. More

I live in Montana, and was looking for a Taurus SHO with plenty of options. I kept finding cars with 50,000 or more miles, and priced out of my budget. I found a 2010 Taurus SHO online at Courtesy Ford wi plenty of options. I kept finding cars with 50,000 or more miles, and priced out of my budget. I found a 2010 Taurus SHO online at Courtesy Ford with only 19,000 miles on it, priced well under any others I'd found. I sent an email to the dealership, and received a quick response from Ben Humphries. Coincidentally, at this time several family issues came up. Ben was understanding, and not pushy at all, but he did maintain contact, and we worked out a price I was happy with, and I was so confident I'd be satisfied that I flew to Portland from Montana on a one way ticket. Ben was ready for me, and had the car ready to go. We took it for a ride, and he carefully explained options I was not familiar with, explained the remaining warranty and the Certified Pre-Owned program. I met with Alyssa the finance manager to write my check, and to sign DMV paperwork and she was very helpful in explaining available options, and giving me the opportunity to ask any questions I might have about the car or the licensing process. She assured me the title clerk would get the proper information to my county in Montana. Once I was done with paperwork, I went out and took delivery of my car. Ben made sure I had both keys, that the tank was full, that I had the factory door code, that my cell phone was SYNC'd to the car, and that I was familiar with all of the options. He gave me his card and advised that if I had any questions come up while I was driving home to call him. I'd definately buy another vehicle from Ben and from Courtesy Ford. Totally worth the two hour flight, and 11 hour drive home. More

Returned to the dealer for a 3rd time for the same problem. Paid 2 times the amount I would have paid at any other dealer. Extremely poor customer service and not friendly at all. problem. Paid 2 times the amount I would have paid at any other dealer. Extremely poor customer service and not friendly at all. More

After purchasing an explorer from them 2.5 years ago we had to trade it in for something that would better fit what we need. We ended up purchasing two vehicles and were well taken care of during the whole had to trade it in for something that would better fit what we need. We ended up purchasing two vehicles and were well taken care of during the whole process. I've purchased vehicles in the past from dealers and had poor experiences. This was the exact opposite. I truly believe that Courtesy Ford works upon the model of making sure the customer has the best experience possible so they will return. Not -How do we maximize profit from this one sale. Two experiences help prove this: I had personally looked up my interest rate through my credit union at 3.5%. Allisa could have easily charged me the 3.5% and keep the difference but found me my best rate of 2.99%. The other finance person Spencer we worked with on the other vehicle was also polite and professional. The second experience has more to do with awesome product knowledge. My Salesman Anthony St John is ueber hands on smart when it comes to truck capabilities. I highly recommend even if you are in the market for a new Dodge or Toyota to Look up Anthony and pick his brain on trucks. We were on a test drive and this guy was able to tell me what the rear axle gear ratio was by the RPM's we were at while traveling a certain speed. From there we looked up the towing capacity. Keep in mind this was on an 11 year old Dodge they had just received on their lot and the gear ratio was not stamped on the axle. I highly recommend visiting and buying your vehicle here. More

We purchased a Ford CMax from Courtesy Ford on 122nd in NE Portland, yesterday. We did a lot of searching for vehicles that met our needs and test drove many makes and models at Dealerships throughout Port NE Portland, yesterday. We did a lot of searching for vehicles that met our needs and test drove many makes and models at Dealerships throughout Portland, Oregon City, Tigard and Milwaukie. Finally we narrowed our search down to the 2013 Ford CMax-Hybrid SEL. After deciding, we asked two Dealerships that we had visited eariler for test drives and who helped us by answering our questions and providing information, for price quotes. Both dealerships understood we would make a purchase that day: Courtesy Ford on 122nd and Landmark Ford in Tigard. Both dealerships were very responsive and within an hour we had CMax pricing from both companies. One dealer though had given us a solid written price for our two model requests while the other dealer gave us a price for an upgraded, more expensive model - with a promice to beat any other offer. We elected to go with Courtesy Ford as their offer was written and emailed to me with the specific cars we requested and their final price out the door. I must compliment both Chad Ryan (Sales Advisor) and Ben Humphries (Internet Consultant) for providing a very responsive easy to understand bid price. Teaming up together they gave us great customer service. Both Chad and Ben talked to us about features and driving tips for the new car and they were extremely knowledgable about the Ford Hybrid products. After agreeing to purchase the vehicle we were asked by David Hughes (Finance Manager) to complete the paperwork. What sometimes can be the worse part of the buying experience was actually made very pleasant thanks to the effort(s) of Chad and David. The entire dealer experience was pleasant and focused on what we requested and having a customer for a very long time. Thanks again to Chad, Ben and David. We appreciate the car deal and service you provided to us. More

Bought a 2011 Fiesta and within a short time brought it back because of transmission issues. They looked at at it and said they couldn't find a problem. Problem continued, the jerking and lurching betw back because of transmission issues. They looked at at it and said they couldn't find a problem. Problem continued, the jerking and lurching between gears was bad enough it posed a danger to pedestrians in a crosswalk (as car slows to idling speeds it will sometimes lurch forward). I called Ford to see if there was a recall. They said no. Problem continued, brought it back to the dealer, they said, "Oh yeah, this model is known for its problems with transmissions" (go online and check out Consumer Reports who rated the transmission as "Much Worse Than Average", not to mention the multiple consumers who have reviewed the car with the same problems) The dealership did nothing to correct the problem. Problem has worsened,and recently I brought it back to dealer and they began to try to sell me a new car. Not one to buy impulsively, I left to think about it. A salesperson contacted me three times three times the next afternoon. This seemed like sales pressure, so I told him once would have been enough. Later that evening, I returned to the dealership and was met with stony glares by the sales team. It felt very uncomfortable. The salesperson then tried to sell me a used car that had been a Rental vehicle. I left not happy with the experience. I think the sales team of Courtesy Ford is a sham. They try to come across as customer service oriented, pretend to be "nice" but nothing seems farther from the truth in my experience. I sent in a survey with feedback, because they claim to care. No one has responded. I have a Ford car that I am unhappy with, a dealership that has done nothing about it, and has treated me poorly. Hope this helps in others avoiding a bad experience. David More

Our experience with buying a new Explorer was excellent. All the way from talking to Scott on the phone, meeting Norine who showed us the Explorer, which Scott already had parked out of the rain, to working All the way from talking to Scott on the phone, meeting Norine who showed us the Explorer, which Scott already had parked out of the rain, to working with Sam to sign all the papers. All around a great dealership with fantastic people working there, which is what makes it a super dealership. More