Courtesy Ford Lincoln

Service Advisor Robin Boyd was Excellent with His Assistance and Keeping Me Updated when I had my F-150 in for Service ! He is A Real Attribute ! Robin Boyd was Excellent with His Assistance and Keeping Me Updated when I had my F-150 in for Service ! He is A Real Attribute ! More

Service Dept GREATNESS!! I just wanted to take a moment to express my feeling about Courtesy ford! I recently purchased my 2013 edge here and had an incredibly great experi I just wanted to take a moment to express my feeling about Courtesy ford! I recently purchased my 2013 edge here and had an incredibly great experience. I brought my car into the service department and once again cannot believe how wonderful this dealership is Brian Sterrett is my advisor and treated me with over the top professionalism and Kindness and had my car taken care of with absolutely no hassle! He was great and so is courtesy ford! Thank You Kim Ettling More

great experience! Brought my rig in for cylinder head service. Not only were they quick, but they came in under budget! Will definitely use these guys again, and thank Brought my rig in for cylinder head service. Not only were they quick, but they came in under budget! Will definitely use these guys again, and thank you for the great advice Robin! More

Just a quick review to express my thanks! My F150 was towed in from another repair facility unable to resolve the issue causing it not to run, I was greeted warmly and immediately by Robin Boy My F150 was towed in from another repair facility unable to resolve the issue causing it not to run, I was greeted warmly and immediately by Robin Boyd , in fact the entire staff in the check in area were extremely courteous and professional, after explaining my situation the F150 being my only transportation I was provided a rental car at no charge to me, It was then explained to me exactly what to expect and what the charges were. The same afternoon I was called and it was explained that a wiring repair was needed along with some other minor repairs noticed during inspection, I agreed to the repairs but still a bit skeptical as the other shop had my truck for almost 2 weeks. The following morning I was called and told that not only was my truck running but I could come and pick it up at my leisure. Upon arriving to pick up my truck I was again greeted immediately and my truck was delivered back to me at the agreed upon charges . This is by far my most pleasant experience with a repair facility. In the past I have always been leery of dealerships but because of Robin and the rest of the staff and my experience Courtesy Ford is my go to repair shop from this point forward without reservation! I would highly recommend them to others. I am amazed at how quickly they got my vehicle in and found the problem especially after being at another highly recommended shop for over a week without success. The car to drive was a great and unexpected touch! You guys WILL see me again and I thank you for a job WELL DONE!! More

Honest and sincere I called in with a engine issue with my F350 V10. I got to talk to Robin in service. He got right in. His team quickly assessed my problem and had my I called in with a engine issue with my F350 V10. I got to talk to Robin in service. He got right in. His team quickly assessed my problem and had my truck diagnosed and even repaired that day. We were able to still go camping and didn't miss our trip. Robin and his team were great to work with very knowledgable and a real asset. He knows how to make people and make you feel welcome. I will be back. I think I just found a place to start doing my oil changes. You have a customer for life. Thank you Robin !!!! More

YOU DON'T REALIZE WHAT GOOD SERVICE IS TILL IT IS GONE I STARTED HAVING MY VEHICLES SERVICED AT COURTESY ABOUT 14 YEARS AGO AT THAT TIME MY SERVICE ADVISOR WAS BRIAN STERRETT. I HAVE ALWAYS HAD GREAT I STARTED HAVING MY VEHICLES SERVICED AT COURTESY ABOUT 14 YEARS AGO AT THAT TIME MY SERVICE ADVISOR WAS BRIAN STERRETT. I HAVE ALWAYS HAD GREAT SERVICE NEVER A PROBLEM. ABOUT 6 YEARS AGO I MOVED TO PHOENIX. SINCE THE MOVE I HAVE TRIED 4 FORD DEALERS NOTHING BUT BAD SERVICE. I WAS BACK IN PORTLAND THIS MONTH AND WENT TO COURTESY. I HAVE BEEN DRIVING FORDS FOR 40 YEARS . THE SERVICE AND KNOWLEDGE BRIAN STERRETT PROVIDES IS THE BEST YOU CAN GET. More

I am writing to express my appreciation for the great experience we have had at Courtesy Ford, and particularly the attention from our superstar salesman, Scott Dreissen. We have recently bought two car experience we have had at Courtesy Ford, and particularly the attention from our superstar salesman, Scott Dreissen. We have recently bought two cars from Scott and he has gone way above and beyond as far as customer service is concerned. For part of these transactions I was indisposed due to surgery and he volunteered to bring paperwork, autos for test driving and the cars themselves to our home, which is nowhere near his place of work. He is knowledgeable about his products, about trade-ins and about the little extra services and accommodations which serve to make a transaction like this easy and pleasant. He is friendly, never pushy and above all, scrupulously honest. He is always respectful of his customers' time constraints. I really can't say enough good things about him and about this experience. Bravo, Scott! CJ Bays More

You will not find a more professional, courteous, considerate, and gracious staff. They truly put the customers interests before their own. They truly cultivate an atmosphere that breeds customers fo considerate, and gracious staff. They truly put the customers interests before their own. They truly cultivate an atmosphere that breeds customers for life. If you are searching for a new or used vehicle you will be doing yourself a diservice by not going to Courtesy Ford off Halsey and 122nd. They went above and beyond in every aspect something I will never forget and by which they have certainly gained a customer for life. Thank you Courtesy Ford. More

I live in Montana, and was looking for a Taurus SHO with plenty of options. I kept finding cars with 50,000 or more miles, and priced out of my budget. I found a 2010 Taurus SHO online at Courtesy Ford wi plenty of options. I kept finding cars with 50,000 or more miles, and priced out of my budget. I found a 2010 Taurus SHO online at Courtesy Ford with only 19,000 miles on it, priced well under any others I'd found. I sent an email to the dealership, and received a quick response from Ben Humphries. Coincidentally, at this time several family issues came up. Ben was understanding, and not pushy at all, but he did maintain contact, and we worked out a price I was happy with, and I was so confident I'd be satisfied that I flew to Portland from Montana on a one way ticket. Ben was ready for me, and had the car ready to go. We took it for a ride, and he carefully explained options I was not familiar with, explained the remaining warranty and the Certified Pre-Owned program. I met with Alyssa the finance manager to write my check, and to sign DMV paperwork and she was very helpful in explaining available options, and giving me the opportunity to ask any questions I might have about the car or the licensing process. She assured me the title clerk would get the proper information to my county in Montana. Once I was done with paperwork, I went out and took delivery of my car. Ben made sure I had both keys, that the tank was full, that I had the factory door code, that my cell phone was SYNC'd to the car, and that I was familiar with all of the options. He gave me his card and advised that if I had any questions come up while I was driving home to call him. I'd definately buy another vehicle from Ben and from Courtesy Ford. Totally worth the two hour flight, and 11 hour drive home. More

Returned to the dealer for a 3rd time for the same problem. Paid 2 times the amount I would have paid at any other dealer. Extremely poor customer service and not friendly at all. problem. Paid 2 times the amount I would have paid at any other dealer. Extremely poor customer service and not friendly at all. More