Courtesy Ford Lincoln
Portland, OR
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Like Courtesy We've always had great service at Courtesy Ford ... and the service reps are friendly. They are always considerate of your time and offer shuttles if We've always had great service at Courtesy Ford ... and the service reps are friendly. They are always considerate of your time and offer shuttles if needed. More
Great Service department has been helpful. They've if meant working with my insurance companies, finding hard to find part, or even rental cars (get me the Service department has been helpful. They've if meant working with my insurance companies, finding hard to find part, or even rental cars (get me the best deals.) More
Warranty Dodgers I purchased a 2017 Ford Fiesta ST in late July of 2017, which immediately began leaking water inside the interior when the fall weather hit. I initial I purchased a 2017 Ford Fiesta ST in late July of 2017, which immediately began leaking water inside the interior when the fall weather hit. I initially took the car to the dealer I purchased it from, but got nothing but the run around-and additional damage to my vehicle as the result. I thought I’d try Courtesy Ford, at the suggestion of a friend, but they were not willing to even look at the car-never mind it only has 5,500 miles on it and leaks quarts of water inside the vehicle when parked at certain angles (such as my driveway, unfortunately). I drove to the dealer and met with Kerry Copeland, the Service Manager, who appeared concerned and asked me to email him the details. I emailed him the same day, but did not hear back from him. I followed up with him at 7 days, but received no response. I followed up again at 14 days, and again-no response. Anyone considering working with this dealer may want to take a hard look at their expectations for professional conduct needs, in addition to whether Courtesy Ford will be willing to address new car warranty concerns. No response to my issue in over two weeks speaks volumes, in my opinion. More
A pleasant car buying experience. Courteous, knowledgeable, efficient, fair dealing. This describes a dealership I look forward to buying another auto from. Even the owner came out and Courteous, knowledgeable, efficient, fair dealing. This describes a dealership I look forward to buying another auto from. Even the owner came out and thanked us for our 2017 Edge Titanium purchase. More
Outstanding customer service! I am a return customer at Courtesy Ford, I had such a great experience buying my SUV 3 years ago I honestly didn't think that experience could be topp I am a return customer at Courtesy Ford, I had such a great experience buying my SUV 3 years ago I honestly didn't think that experience could be topped until I came back a few weeks ago and was helped by the best team Sherry and Jedi. I had started out with emails with Sherry, she made me feel comfortable, listened to and she worked so hard to answer all questions that came up. She consistently went above and beyond for me, I kept changing my mind and she would just readjust without any hint of frustration or inconvenience. She is truly a gem and a absolute pleasure to do business with. When I arrived at Courtesy Ford Sherry set me up with a "not your typical car sales guy" Jedi, He is so much better than what you expect going into a dealership, he was actually a ton of fun to test drive with I felt like I was hanging out with a friend instead of a sales guy. He was very knowledgeable about the cars but the best thing was his unwavering enthusiasm he was not like a typical employee who dreads to be out doing sales. He also went so far above and beyond running some last minute papers to me at my work so I wouldn't have to sacrifice my time after work away from my kids. I can't tell you enough how much that meant to me. I will be recommending this dealership as well as both Sherry and Jedi. Courtesy - Thank you for having these fantastic people on your staff, I hope you appreciate their awesome service as much as I do. More
May be our best new car buying experience We have purchased many new cars in our 65+ years but this may have been the best experience so far. Jedi Brown was a pleasure to work with — attentive We have purchased many new cars in our 65+ years but this may have been the best experience so far. Jedi Brown was a pleasure to work with — attentive, consumer-focused, warm/friendly, positive and eager to please. If he didn't know the answer to a question he was honest about it and got back to us in a very timely manner with the answer. We also appreciated the no pressure sales approach that Jedi took during the process. Refreshing. The typical back and forth of the buying process was painless and professional as was the follow up locating, prepping and explaining the features of the car . The look and feel of the dealership was top notch and very comfortable. We would have no problem recommending the dealership or Jedi to others. Thanks Jedi for the great experience! Courtesy — hope you reward and appreciate this stellar team member. More
from start to finish, jedi was a great ambassador for ford Jedi was very patient, knowledgeable, courteous and made the overall experience an easy and pleasant one. i love my new car and love the fact that i Jedi was very patient, knowledgeable, courteous and made the overall experience an easy and pleasant one. i love my new car and love the fact that i felt listened to, and respected. Jedi is not your stereotypical car salesman and made the experience a very positive one. Kudos to Courtesy for having Jedi be one of their reps.. More
Friendly They were friendly and easy to work with. I did most of my commutation over email. Then went in to test drive and buy the car. They were friendly and easy to work with. I did most of my commutation over email. Then went in to test drive and buy the car. More
Great experience!! Troy is a great salesman!! He was very helpful and knowledgeable about the car we purchased. David was helpful as well in the finance dept. We are Troy is a great salesman!! He was very helpful and knowledgeable about the car we purchased. David was helpful as well in the finance dept. We are very happy with our car, and also with the experience we had at Courtesy Ford. More
Good car, good deal, great service I was looking for a small reasonable priced car to use as a spare. On Thursday January 18, Courtesy Ford had a 2005 Nissan Sentra base model with low I was looking for a small reasonable priced car to use as a spare. On Thursday January 18, Courtesy Ford had a 2005 Nissan Sentra base model with low miles advertised that was just over my budget. I called to make sure the vehicle was still available and spoke with the salesman. His name was with Jedi Brown. He was professional and pleasant on the phone and confirmed that it was still on the lot. When I arrived at Courtesy Ford a gentleman greeted me and I told him I had an appointment to see Jedi. He told Jedi and in moments I was shaking Jedi's hand. We went straight to the Nissan and took it for a drive. The Nissan was actually even nicer than I imagined. Very clean in and out. It ran and handled very well. I told Jedi that although this was not a very expensive car, there were a few other vehicles I was going to look at before I made my decision. Jedi did try to make the sale (that is his job). He also understood that I was not going to make my decision right then and there. Without feeling the pressure of being "turned over" he introduced me to his sales manager Phillip. Phillip explained that they would like to earn my business and sell the car and told me if the car in question would work please let them know. After looking at other vehicles in the same price range (both at dealers and from private parties), it was becoming clear that the little Nissan at Courtesy was maybe the best deal for the money that I would find. On Sunday the 21st, Jedi called me to let me know that The Nissan Sentra was still available. He also told me that they were able to get the pricing to fit my budget. I told him thank you and that I would be the next day to purchase the vehicle. Monday was Jedi's day off but he arraigned to meet me at Courtesy Ford in the morning. How nice was that? Again this was an inexpensive car and a small cash deal by today's standard. I do not believe I could have been treated better by any dealership in the area or maybe anywhere no matter what. I did look at a limited edition Mustang, just for fun I am sure that if that was what I was looking for the experience would have exactly been the same. Good Job Jedi, good job Courtesy! Since 1977, as a family, we have owned 8 Nissan's (nine now). Perhaps next year when we trade in our 2013 Nissan Rouge for a new SUV, we will need to look a Ford. Courtesy Ford! More