Courtesy Ford Lincoln

Very poor communication, refuse to return calls on vehicle transaction. Be aware of dealer I owe you, just want fair treatment. vehicle transaction. Be aware of dealer I owe you, just want fair treatment. More

I recently found out they did not change the transmission filter while changing the transmission fluid. I communicated with three technicians and watched YouTube videos with Technicians saying the filter sho filter while changing the transmission fluid. I communicated with three technicians and watched YouTube videos with Technicians saying the filter should have been changed with the fluid. My vehicle is 10 years old. That's an old filter that could be full of metal shavings, degraded, clogged, etc. My guess is they were trying to save money and assumed I am too ignorant to know they are cutting corners. For a dealership that charges so much money they should be the best, yet after so many bad experiences, I know they are not. What makes this situation worse is they haven't responded to my email about why it wasn't changed. They seem to be trying to avoid the subject which is quite telling. If they don't replace the filter and make this right I will report them to the BBB, etc. Hopefully this will save others the stress and worry. Now I know why so many people call them the stealership. More

Horrible experience with service department, failed to inform us that it could be a week plus for work to be done, initially told me 1-2 days for the work. Unable to get contact them by phone, had to dr inform us that it could be a week plus for work to be done, initially told me 1-2 days for the work. Unable to get contact them by phone, had to drive in to find out they were diagnosing the least important thing we brought it in for. After we told them the main thing was the safety recall. Took vehicle back with zero fixes on the second day because we had no idea it would be two to three times longer than they told me More

Thank you for the great service on my 08 ranger recall for the air bag for the air bag More

Brian S. is a wonderful and knowledgeable service agent. His advise and the respect he shows me is very much appreciated. I do have a concern; the service is a wonderful and knowledgeable service agent. His advise and the respect he shows me is very much appreciated. I do have a concern; the service was set for 10:00am for which I was early. The vehicle was not taken back for service until after 10:30. I had a zoom meeting I was suppose to be on at 12:00. I didn't get out with my truck until 12:30 making me late to the meeting. The service times seem to be rather lengthy. It would be great if I didn't have to plan on two hours for an oil change etc. Time is money and this is costing me. More

Sherry was fabulous, as always! Thanks for the help with my FordPass and extended warranty questions. Also had vehicle in for oil change. Crew was on time and quick. Thanks for the help with my FordPass and extended warranty questions. Also had vehicle in for oil change. Crew was on time and quick. More

Turned my end lease vehicle into a purchase. Very happy with the ease of it all. Very happy with the ease of it all. More

I have never had a better experience purchasing a vehicle. Ashley and Grace made me feel like they had my best interest in mind. Ashley was prompt professional and never made me feel pressured. The p vehicle. Ashley and Grace made me feel like they had my best interest in mind. Ashley was prompt professional and never made me feel pressured. The process was smooth and quick! Ashley and Grace went above and beyond. Courtesy Ford will be my new go-to dealership in the future. Thank you! More

I choose the quick lane service for my basic maintenance needs - it is fine! At the dealership I speak with my sales person Dave T. He always gives me the straight info and helps with any potential purchase needs - it is fine! At the dealership I speak with my sales person Dave T. He always gives me the straight info and helps with any potential purchases of vehicles. More

Alexander was extremely prompt and courteous. I will be referring other businesses to purchase vehicles from him. I will be referring other businesses to purchase vehicles from him. More