Courtesy Ford Lincoln

The service at Courtesy is absolutely the best experience of any car dealership I have ever been involved with. I live quite a ways away but I will never buy another product locally unless Courtesy just does of any car dealership I have ever been involved with. I live quite a ways away but I will never buy another product locally unless Courtesy just doesn’t have it, and I have I’ll drive for service every time. Robby is honest and fair and helpful without pressure!!! The rest of the team is A+! I can’t say enough good. More

Jose was very helpful in diagnosing the issue with loss of tire pressure on my Fusion and solving quickly while I waited in the comfortable customer lounge. of tire pressure on my Fusion and solving quickly while I waited in the comfortable customer lounge. More

On November 25th took my car to courtesy Ford I had problem with my radio they charged me $ 139 for diagnostic I ask them if they could check my reverse camera they said you need to pay another $139 an problem with my radio they charged me $ 139 for diagnostic I ask them if they could check my reverse camera they said you need to pay another $139 and they told me the module bad on the radio it will cost $630 plus labor the cost for new one on line it cost $186 it’s rip-off I will never go there anymore More

On october 28th 2020 I came in a purchased a used GMC Terrain on november 2nd I brought the car in as it would die when I would go to start it in the morning to let it heat up. When I brought it in I was Terrain on november 2nd I brought the car in as it would die when I would go to start it in the morning to let it heat up. When I brought it in I was told that they would need to keep it over night and was asked to wait in the lobby and someone would come bring me a loaner. After sitting there for 3 hours and not a single person acknowledging I was even there I went to the sales floor and asked if someone can figure out what’s going on. (As I was told by their employee to take the day off of work and bring it in and it will be addressed. When I got there no one knew about anything). So finally after sitting there for 3 hours Brian came out and told me I will get a call the next day about my car. I got the loaner and left after sitting there for hours. Then days go by and I never hear anything I reach out the courtesy Ford where I dropped my car off and was told that it was at Tonkin Chevy and that they were working on it because it needed a system update. Mind you in this time no one had called me to tell me anything about my car or that it was taken to a different dealership. Finally on November 18th i pick up my car in the evening and drive it home. The next day I’m driving my car and it hits 5000 RPM before the car will shift into gear and sounds like a jet engine. Also the original problem with it not wanting to stay started in the morning still wasn’t fixed because it still died. So I called courtesy Ford and said I was bringing it back I didn’t feel comfortable taking the car in that condition. So I dropped the car back off the 19th of November. At that time I was also told I would hear something the next day. Again no communication I didn’t hear from them so on Monday November 23rd I call and talk to mark (a sales manager supposedly) he assured me that they were going to call Chevy and that the service manager would be calling me right away. Here it is now November 27th another week after I dropped off my car and have heard nothing. I was told by their people the inspection wasn’t done correctly and when I mentioned that to mark that’s all he cared about not the fact that it’s almost been 30 days since I signed for a $16k loan on a car I had 3 days. This has been the most horrible service ever. I want to revoke my loan and I want to start over with a company that knows what customer service is. I shouldn’t be stuck with a lemon they sold me I haven’t even made my first payment and now it’s time to make a payment on a car I don’t have or drive and only had for 3 days. I want a solution no one should have this headache when they just bought a car from a supposedly reputable company. I feel like this an issue IQ credit union needs to know of also as that is who my loan is through. More

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It was an easy and quick oil change and tire rotation appointment. I discussed a couple of other issues and Robby explained what I need to do to have them taken care of. Robby Ben is very pleasant to w appointment. I discussed a couple of other issues and Robby explained what I need to do to have them taken care of. Robby Ben is very pleasant to work with. More

I have always had wonderful friendly service, and this last visit was the same. It also took a half hour less than expected. Highly recommended. last visit was the same. It also took a half hour less than expected. Highly recommended. More

Thank you Brian Sterrett for the great service yet again. No matter what the issue is you take great car of my car and get it back to me as soon as you can. No matter what the issue is you take great car of my car and get it back to me as soon as you can. More

Very friendly and great prices on tires. Jose provided us with options and had the tires ordered and installed in just a few days. Price was way under other tires shops. with options and had the tires ordered and installed in just a few days. Price was way under other tires shops. More

Great customer service, as always!! Haven’t been disappointed with anyone from this dealership. Highly recommend. Antonio is a great salesman and we also enjoyed working with Gary in finance. disappointed with anyone from this dealership. Highly recommend. Antonio is a great salesman and we also enjoyed working with Gary in finance. More