Courtesy Ford Lincoln Sales

My experience with them has been awful. I would only recommend them to someone I did not like very well. I bought a 2016 GMC Arcadia from them on March 5. The car had a 90-day bumper-to-bum I would only recommend them to someone I did not like very well. I bought a 2016 GMC Arcadia from them on March 5. The car had a 90-day bumper-to-bumper warranty. On April 16, we took the car in, and it made an odd noise. When the mechanic looked at it, we were advised it was the spark plugs, and they changed them and said we were good to go. We were told the noise it makes was normal, and ours was just a little louder than this type of vehicle normally makes. I originally got the extended warranty from Courtesy Ford, but I decided I did not want to deal with them anymore because of how they handled the last issue. I had gotten a letter from another company offering an extended warranty, so I called them and decided to go with that plan. I started having issues with the car when I would go at higher speeds. On October 8, I took the car to a GMC repair shop. The issue, I was told, was the torque converter shutter. My car was eligible for the new warranty coverage. The insurance company went and inspected the vehicle and looked at the prior maintenance completed on the car. My claim was denied for preexisting conditions. I did not understand how because Courtesy Ford said the issues were fixed with the spark plug replacement. The new warranty company told me that changing the spark plugs was not all they did. Courtesy Ford also put a lubricant in the transmission. They stated that they had fixed it well enough to get it past the 90-day warranty period, so it would no longer be their issue once it started having issues again. They put a bandaid on it long enough that it would fall on us to pay to fix the issue. I called Courtesy Ford many times about the issue, and they say that it is standard to put that in all used vehicles to extend the life of the transmission. They will not admit any fault in selling a vehicle that had issues. I have reviewed the April 16, 2024 receipt, which states Lubguard 19689. When I was searching for what that is used for, it specifically states, “ LUBEGARD Instant Shudder Fixx is a concentrated friction modifier formulated specifically for eliminating torque converter shudder problems in automatic transmission INSTANTLY.” It is the #1 shudder eliminator used by professionals.” This is the exact issue that my vehicle has been diagnosed with by a 3rd party mechanic before we even knew about them putting the lube into the vehicle. Courtesy Ford knew back in March that there was an issue, and instead of being honest and fixing it, they did a temporary repair job. I have tried unsuccessfully to resolve the issues with them and speak to Al Rajaee, who runs the business, but I have not succeeded. I do not know if they did this because I am disabled and in a wheelchair and thought I would not understand and let it go or if it is because I am female and do not know much about vehicle repairs. I continuously get that this is not our fault; this is standard practice. I do not see how putting a lubricant in every used vehicle meant for a specific purpose would be standard practice. I cannot get anyone in the company to 1 admit fault 2 let me speak with someone with authority who will listen. If possible, I would give them a 0-star rating, and I would NEVER recommend them to anyone. They will be nice during the purchasing process, but should issues arise after they do not take responsibility for anything, STAY AWAY!!!! You will regret it if you buy a car from them and find issues after the fact, even with the 90-day warranty. More

We like going to Courtesy Ford Bettye the people are friendly and care about what your needs are. The salesman was very helpful in showing all the features for our new pickup. Would recommend this deal friendly and care about what your needs are. The salesman was very helpful in showing all the features for our new pickup. Would recommend this dealership to other people. More

Very nice people to do business with…customer concern and appreciation for my business…always willing to help me appreciation for my business…always willing to help me More

Very pleasent experience working with everyone at Courtesy Ford. Very professional and knowledgeable personnel. Would recommend to any one. Courtesy Ford. Very professional and knowledgeable personnel. Would recommend to any one. More

We have been servicing our pickup at Courtesy Ford for awhile now and today bought a new Explorer. Tony and Noah were awesome to work with. Very happy with the service that we received, looked forward to awhile now and today bought a new Explorer. Tony and Noah were awesome to work with. Very happy with the service that we received, looked forward to working with them in the future, would recommend them to anyone. More

Very professional sales team, took the time to show me vehicles and explain differences. They were very knowledgeable and courteous. vehicles and explain differences. They were very knowledgeable and courteous. More

my salesman, Christian, was wonderful. I bought this pickup sight unseen. He sent pictures to review. When picking up the pickup. Explained all the new electronics with me. Very delig I bought this pickup sight unseen. He sent pictures to review. When picking up the pickup. Explained all the new electronics with me. Very delightful young man. Chandler was wonderful also. Everything was handled over the phone and by emails. LOVE my new Ford F 150 Limited. More

It was great working with Christian and Chandler. They were both very professional and helpful throughout the process. They were both very professional and helpful throughout the process. More

Tony Squire has some great people skills. I’m happy with the car so far. Would recommend to others. I’m happy with the car so far. Would recommend to others. More

We have been a customer at Courtesy Ford for several years. I have purchased vehicles and serviced them at Courtesy also. Recently have traded for a newer vehicle and was very impressed with Michael and years. I have purchased vehicles and serviced them at Courtesy also. Recently have traded for a newer vehicle and was very impressed with Michael and Noah and the whole team! Great Team at Courtesy Ford! More