Courtesy Chrysler Jeep Dodge

Sales and Service experience I had a great sales and service experience with Courtesyour the last few months. Excellent sales experience when I leased a Grand Cherokee and great s I had a great sales and service experience with Courtesyour the last few months. Excellent sales experience when I leased a Grand Cherokee and great service and follow up when I brought it in for service an a warranty issue. More

Great experience, will return! The staff at courtesy were welcoming and had good prices. They were able to diagnose the problem and fix it in a timely manner. I will return. The staff at courtesy were welcoming and had good prices. They were able to diagnose the problem and fix it in a timely manner. I will return. More

3 Time Return Customer!! We have been privilaged to work with Matt purchasing now 3 Town & Country Vans over the past 8 years. Each visit (meeting about every four years) Mat We have been privilaged to work with Matt purchasing now 3 Town & Country Vans over the past 8 years. Each visit (meeting about every four years) Matt treats us like we've seen each other everyday. Thanks again for the class A service Matt, GOD Bless!! More

Great experience This was my first time leasing a vehicle and the whole experience was great. The staff is so nice...I worked with Tim Koetje and he was extremely pati This was my first time leasing a vehicle and the whole experience was great. The staff is so nice...I worked with Tim Koetje and he was extremely patient and helpful. More

Excellent Car Buying Experience I was able to find the car I wanted on the website and do all the needed information to purchase it from my home office. Then when I went to dealershi I was able to find the car I wanted on the website and do all the needed information to purchase it from my home office. Then when I went to dealership, most of the paperwork was done and the purchase was very speedy and without pressure from anyone. I am very happy with my purchase and will recommend Courtesy Jeep to my friends. More

Absolutely wonderful! I was extremely pleased with the service and timeliness of my sales rep Michael. All of the staff at Courtesy was very pleasant and accommodating. I w I was extremely pleased with the service and timeliness of my sales rep Michael. All of the staff at Courtesy was very pleasant and accommodating. I will definitely be back!! More

Door seal service factory warranty I brought in my daughter's 2017 Special edition Jeep for service to Jason Miller. he is always pleasant to speak with, very courteous and respectful. I brought in my daughter's 2017 Special edition Jeep for service to Jason Miller. he is always pleasant to speak with, very courteous and respectful. More

Once Burned Twice Shy I previously wrote a positive review about this dealership regarding the purchase of a 2006 Chrysler Pacifica in 2016, even though the salesman, Matt I previously wrote a positive review about this dealership regarding the purchase of a 2006 Chrysler Pacifica in 2016, even though the salesman, Matt Hoople, misrepresented the facts about its mechanical condition. I have no personal vendetta against Mr. Hoople, but he should have been more forthright about how he presented the vehicle as I will explain later. As a consumer I know there are inherent risks with any used vehicle. However, in talking with Mr. Hoople, by the nature of our conversation, I felt very confident I would be purchasing a dependable vehicle. You can choose to believe me or not. But I will be specific about what was said and you can judge for yourself (based on my recall of course). So, I asked Mr. Hoople, "what about the ticking noise?", "Oh, this engine does that, just needs an oil change". " Outside of changing the fluids and replacing the sway bar links and engine mounts, this car is in good mechanical condition," says he. Well, that's when I feel he crossed the line. The car was actually in very bad mechanical condition as I was soon to find out. In all fairness now, Mr. Hoople did inform me that Courtesy Chrysler and Jeep does not do a thorough inspection on used vehicles before selling them. So then, how does Mr. Hoople know the car is in "good mechanical condition"?! That's my question. I'm not some curmudgeon with an axe to grind. In fact, I wrote a very positive review (Oct 30, 2016) when the Sales Manager, Mr. Balkema, offered to either take the car back or split the costs on fixing the engine in 2016. I opted to replace the #3 injector, replace the rocker arm assemblies and split the repair bill. But here's my beef. Not only did I have engine problems at the time but I also had severe engine cradle rot. I am told my vehicle is dangerous to drive. I don't put many miles on the car and I was unaware about this issue until it was pointed out to me after an oil change. Unbeknownst to me, this has been a major issue with 2004-2006 Pacificas. Except for a small window of 2-3 months, Chrysler has steadfastly refused to issue a recall and fix the problem. I called Tom Williams in the service department and repair costs are at least "a couple grand". Sooo, is it reasonable for me to expect Mr. Hoople to be truthful about the mechanical condition of the vehicle? Should I have crawled under the vehicle to check the subframe for rot? Was my experience with Mr. Hoople an aberration or are there other potential customers out there unwilling to voice a complaint? That's your call. Personally, I'm convinced that I was not treated with the kind of integrity that one should expect from a Chrysler dealership. Dcsarver More

Leasing made easy I was in the Grand Rapids area with my sister waiting to fly out the next day. I was in the market for a Jeep as my current lease was almost up so m I was in the Grand Rapids area with my sister waiting to fly out the next day. I was in the market for a Jeep as my current lease was almost up so my sister and I decided to take a look at Courtesy Chrysler and maybe take a test drive. We met with salesman Jonathan Mello and he immediately made us feel comfortable asking questions and showing us vehicles I may be interested in. As I was leaving the next day and would be out of Michigan for a week I couldn't continue dealing with Jonathan but when I returned he was quickly in contact and we were able to work out a deal that I was very happy with. I had several questions along the way and he always got back to me very promptly. He carried through with instructions for all the great features on my new Jeep and gave me a tour of the service area. I would definitely recommend Jonathan to anyone looking for a new vehicle (my sister will be going to him). He was very knowledgeable and friendly! More

Good service Good overall service, pat smith is great and so was frank Perez, no matter what your situation they always have an alternative. Would most def recomme Good overall service, pat smith is great and so was frank Perez, no matter what your situation they always have an alternative. Would most def recommend to everyone else More