Courtesy Chrysler Jeep Dodge
Grand Rapids, MI
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Personalized sales strategy Matt Hoople understood what was needed to locate the right vehicle and create a shared benefit sale. He provides a personalized approach and did a gr Matt Hoople understood what was needed to locate the right vehicle and create a shared benefit sale. He provides a personalized approach and did a great job! More
They are a great group of amazing people The people there are very helpful as well as polite they listen and fix the problem or change your oil. They are amazing . Thank you all for your grea The people there are very helpful as well as polite they listen and fix the problem or change your oil. They are amazing . Thank you all for your great work More
Jeep service 2017 Jeep Wrangler was brought in for several concerns. Jason Miller, the service advisor, did an outstanding job not only scheduling my Jeep when it 2017 Jeep Wrangler was brought in for several concerns. Jason Miller, the service advisor, did an outstanding job not only scheduling my Jeep when it was convenient for me, addressing every concern, and going over in great detail what was done when I picked it up. Great overall service experience. More
No pressure Service with a smile! From entrance into the service garage I was met with courteous staff who address my reason for coming in. Air bag replacement Notice a loud noise i From entrance into the service garage I was met with courteous staff who address my reason for coming in. Air bag replacement Notice a loud noise in my muffler asked if they could look at it. Rob told me they do a free 16 point inspection waiting area had cookies, coffee, tea, water and everything was very nice and comfortable for waiting. Rob came and informed me of the inspection on my muffler and when possible repair need to be done. No pressure! Just plain ole good service with a smile! More
This place is Amazing!!! I had the best car shopping experience I have ever had! Pat Smith helped us and he was amazing and helped us so much! I wanted to thank everyone that I had the best car shopping experience I have ever had! Pat Smith helped us and he was amazing and helped us so much! I wanted to thank everyone that helped us today because without all of their help we wouldn’t of been able to get a Brand new car. You guys rock thanks again for your outstanding customer service and I will definitely recommend you. More
Matt Hoople, the man, the myth, the legend. Matt is the man! When my girlfriend and I came into Courtesy, looking to test drive a used 300C, Matt came out the door and greeted us like we were ol Matt is the man! When my girlfriend and I came into Courtesy, looking to test drive a used 300C, Matt came out the door and greeted us like we were old friends. He answered all our questions and made sure we were well taken care of with any and every question we had. I cannot recommend Matt enough. He is one of the most genuine and down to earth people you will have the pleasure of speaking with; especially in the stereotypical world of pushy car sales people. Just to reiterate, go see Matt, you will have a good time and get a car out of it. -Gentry More
Best salesperson I've had, ever. Moving back to Michigan from California with my boyfriend, who has never lived in snow, we began searching to replace one of our Jeeps with a vehicle Moving back to Michigan from California with my boyfriend, who has never lived in snow, we began searching to replace one of our Jeeps with a vehicle better equipped for the snow. While visiting Michigan this summer, we had a Chrysler 300C, as our rental vehicle. We loved the car and everything about it. That played a big part in our decision to continue to keep an SUV but to add a car to "the family." As we began our search, we had a few must haves we were not willing to give up, and thats when my boyfriend came across the 300C at Courtesy. We had gone over to just kind of window shop and get a little bit more information. From my personal experience, I was a little hesitant on going to a dealership during business hours, because I do not do well with pushy and feeing bombarded. As we parked the car and began walking to the 300C, Matt came out to greet us. He was instantly friendly, comfortable and reassuring, but he NEVER came across pushy. He was the complete opposite of the people I had dealt with in the past at car dealerships. Matt made us feel comfortable, educated and 100% informed. It was the smoothest buying procedure I have ever made. There is nothing more I appreciate from a salesperson than to walk out of the building feeling completely confident I don't have any concerns or questions. Hands down the best salesperson I have EVER had. I cant thank him enough for all of his help and most importantly kindness. We will definitely be back to purchase our next vehicle(s) from him. Thanks Matt for helping us build our new life and home here! -Kierra More
Lickity split I was in and out with in an hour , for a recall and to also check out a few other concerns. I felt that they valued my time. I was in and out with in an hour , for a recall and to also check out a few other concerns. I felt that they valued my time. More
Matt hoople thanks again! We love our tahoe!! Matt hoople at the used side was super friendly and down to earth not pushy like other places we visited were they make you feel awkward and rushed. H Matt hoople at the used side was super friendly and down to earth not pushy like other places we visited were they make you feel awkward and rushed. He made sure it was a quick smooth process and went above and beyond to help make sure i was approved and in my new car within a matter of hours. We got an amazing deal on our tahoe and are in love couldn't find a ltz with this low of miles anywhere near their price and the warranty we got is awesome. We literally couldn't be happier and will be sending friends and family his way.. Thanks again! More
Excellent salesman. Very polite and knows how to sell a car. Matt has sold us several awesome vehicles ao far. I will never go to anyone but Matt Hoople. He is excellent in customer service anda wonderful salesm Matt has sold us several awesome vehicles ao far. I will never go to anyone but Matt Hoople. He is excellent in customer service anda wonderful salesman. You couldn't ask for anyone better than Matt Hoople. More