Courtesy Chrysler Jeep Dodge
Grand Rapids, MI
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This was the most pleasant car-buying experience I have ever had. No pressure, comfortable setting and professional conduct. There was an expansive selection covering a wide price range. It was easy to fin ever had. No pressure, comfortable setting and professional conduct. There was an expansive selection covering a wide price range. It was easy to find the car that fit my needs and budget. I showed up on Saturday and browsed the lot. Bob Krueger came out after a few minutes and answered some questions for me. I left with his business card and refreshingly there was no attempt at a high-pressure sales pitch. I had visited over 20 car lots that week and Courtesy's selections were the cleanest and most reasonably priced that I found. I returned Monday for a test drive and finalized my decision. The price negotiation was open and honest. I showed Bob my research and he told me their pricing philosophy which was also prominently displayed on the wall. We were quickly able to agree on a price that was fair to both parties. The sale and registration took place efficiently on their premises and I was out the door in record time. It has been 4 days and I have no remorse. I know that I received a good vehicle at a good price and genuinely enjoyed the experience. I highly recommend Courtesy Chrysler and especially Bob. I give them 5 stars across the board. More
Linda is awesome! She was really focused on the customer experience and making sure we were comfortable with the purchase. It was so refreshing to have a salesperson that really felt like they were on your experience and making sure we were comfortable with the purchase. It was so refreshing to have a salesperson that really felt like they were on your side. She made the process an absolute breeze and is so patient for indecisive buyers! Most of all, she knew her stuff. It was refreshing to sit in a car and have someone explain everything without reading it off of a computer screen. We will go back to this dealership to work with Linda for our next purchase! Thank you Linda for everything! K&Z More
My experience at Courtsey Dodge was great. I was looking My experience at Courtsey Dodge was great. I was looking for a newer used vehicle & David Yovich was very helpful in my selection. I would definite My experience at Courtsey Dodge was great. I was looking for a newer used vehicle & David Yovich was very helpful in my selection. I would definitel recommend this dealership to my family & friends. My son & his wife will be looking for a newer used car & are going to see David at Courtsey for this because of my good experience. The Supervisor of the Used Car dept. introduced himself as did others & thanked me for my business. More
We could not have ask for a nicer sales person, Scott knew what he was doing, helped us all the way around finding and getting us the van we wanted. Answered our many questions and was very helpful show knew what he was doing, helped us all the way around finding and getting us the van we wanted. Answered our many questions and was very helpful showing us how everything worked on the van, we left feeling like we had made the right choice of dealerships. Will recommend Scott very highly. More
I bought a 2006 van over 4 years ago from this dealership. They had a lot of choices then, so thought I'd look again. Had over 135,000 miles on the 2006 van otherwise would have kept it.Bob Kruege dealership. They had a lot of choices then, so thought I'd look again. Had over 135,000 miles on the 2006 van otherwise would have kept it.Bob Krueger waited on me. First he looked the vans up online then we went into the lot.Saw one I liked right away. Drove it and they told me what they would trade in my van for. Went home and "slept on it." Called Bob the next day and told him I would take it. He was very professional and friendly. I usually do not like dealing with car salesmen because they can be very persistant. I did not feel pressured with Bob. So, overall, I had a good experience. More
My wife and I were in need of a new mini-van after driving our previous one for nine years. Courtesy's salesman, Matt Hoople, invited us in for a visit right after my initial phone call and listened driving our previous one for nine years. Courtesy's salesman, Matt Hoople, invited us in for a visit right after my initial phone call and listened to what our specific needs--including price range--were in a new vehicle. We found Matt to be very experienced and knowledgable--he has sold cars for Courtesy now for 15 years. We also found him to be very educational, thorough, and tireless! His immediate mission was to find us a later-version used minivan that would satisfy two "fussy and picky" buyers who also happen to be sales people as well. Matt is also a "low-pressure" salesman which made him even more pleasant to deal with. I would highly recommend him and Courtesy Dodge to anyone in the market for a used and new vehicle. More
My wife and I came to Courtesy to look at minivans for our growing family. Linda was very friendly and helpful as she demonstrated the features of some of the models available. We already had a model in m our growing family. Linda was very friendly and helpful as she demonstrated the features of some of the models available. We already had a model in mind, and she helped us in finding all the variations available on the lot or on order, and the pros and cons of each option. Price was the biggest factor in our decision, as we already had one car payment to make, but we got a good trade-in on our Neon for the van, and the features available were very good for the price we paid. Linda was very aware of our needs, as she brought the van up for a test-drive and made sure the air conditioning was running for a while before we went out, as it was a hot day and my wife is pregnant. I found this a very welcome observation, and was very appreciative. In addition to the friendly interactions we had with Linda and her manager, neither lost their professionalism at any time. They both saw the value of our time and were true to their dealership name: Courtesy. More
I purchased a used car last weekend and Scott Sykes was my sales person. He was very friendly and willing to work with me on the car that I really wanted instead of trying to push or persuade me into buyin my sales person. He was very friendly and willing to work with me on the car that I really wanted instead of trying to push or persuade me into buying something else in a lower price range. He even beat the pre-approved loan I had!Although he is not a Michigan State fan, Scott was great! I never felt like he was pushy or rushing me to make a decision and that is very important when purchasing a car. I would definately recommend to friends and family! More
I was very pleased that the people at this dealership treated me likean adult. I didn't get this feeling the last time I went to a dealer. I liked that I was asked how I would liked to be treated (hands treated me likean adult. I didn't get this feeling the last time I went to a dealer. I liked that I was asked how I would liked to be treated (hands on or independant). I was told they really wanted my business and I felt that. The entire staff was friendly and made me feel like I just joined a family and that our relationship wasn't over once I bought the car. More
We just love our new 2011 Town and Country. We worked with Linda over the course of a month, she was so patient and helpful as we made our decisions. We wanted just the right interior color and also want with Linda over the course of a month, she was so patient and helpful as we made our decisions. We wanted just the right interior color and also wanted to wait till there was a good sale. We have purchased several cars and vans from Courtesy and Highland for over the past twelve years and have never been dissapointed. We enjoy the new waiting lounge and coffee and cookies or cold drinks while waiting for service on our cars. The new delivery show room is the bomb, we felt like V.I.P's as Linda showed us all the bells and whistles on our new car. From beginning to end she made this purchase of a new vehicle the best experience we've ever had. More