Courtesy Chrysler Jeep Dodge
Grand Rapids, MI
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Dan (and the technician) is the reason I keep going back to Courtesy. I have been to other Jeep dealers and their service/parts departments. Dan is accomodating and is a great listener. I have done to Courtesy. I have been to other Jeep dealers and their service/parts departments. Dan is accomodating and is a great listener. I have done my best to try to explain the service issue in my words and he asked the right questions to get the concern correct. Everyone from the time the overhead door opens until the bill has been paid have been been great to work with. Dan even had me talk to a high level technician in the bay to address my own misunderstanding of the 2007 Liberty's cooling system. My Jeep has been in their service department three times and I havent regretted a thing. More
He was great! He took care of everything in a very friendly & professional manner! I'll be back for my next car!!! Great Job Chris!!! friendly & professional manner! I'll be back for my next car!!! Great Job Chris!!! More
I visited Courtesy Chrysler Jeep Dodge to look at a vehicle for my wife. She had been there a few days earlier and found one she liked. By way of background, we had purchased two mini vans some 10-15 vehicle for my wife. She had been there a few days earlier and found one she liked. By way of background, we had purchased two mini vans some 10-15 years ago from Courtesy but our current vehicles had been purchased elsewhere. Scott Sykes was the sales person we talked with and he was excellent. Scott did not pressure us or steer us in a wrong direction. He was a straight shooter during the process. As a result of the excellent customer service and reasonably priced vehicles, I ended up purchasing two vehicles from Scott. My wife and I are very pleased with the vehicles, customer service and overall experience received from Courtesy, Scott Sykes and Jim Bush. I would certainly recommend anyone interested in purchasing a vehicle (new or used) to visit Courtesy Chrysler Jeep Dodge and talk to Scott... More
Scott made sure that since this was my first oil change after purchasing the van (used) that it was free. I forgot to mention when I checked in that I had a rear blinker that had burned out a few days pri after purchasing the van (used) that it was free. I forgot to mention when I checked in that I had a rear blinker that had burned out a few days prior, but it was fixed and free of charge as well. Al went above and beyond to make sure that I was satisfied and happy. Free water and cookies along with a nice waiting area are such nice touches. My kids loved sitting and putting together the puzzle that was awesome to spend 20 uninterrupted minutes with my kids, I might get my oil changed more often!! Having the ability to just show up and get my oil changed whenever I have time is awesome, my schedule is already so overbooked as it is and trying to pin down time to get an oil change is sometimes just too much, being able to stop in on the fly and back out in a matter of minutes is simply awesome and I can't thank Courtesy enough! More
Chris was great to work with! He was very friendly and knowledgable about all the minivans on the lot. He actually helped us find the one that fit our needs perfectly. Thanks for the great price and the w knowledgable about all the minivans on the lot. He actually helped us find the one that fit our needs perfectly. Thanks for the great price and the wonderful van! More
Matt was very helpful, quite knowledgeable, very organized. He got the paperwork done in a minimum amount of time. I would give him the first opportunity for any future business regarding auto purc organized. He got the paperwork done in a minimum amount of time. I would give him the first opportunity for any future business regarding auto purchasing. I rated him & his firm a five across the board only because I didn't see a ten being available .A pleasant experience overall ! More
I thought for sure I would be treated as a second class customer, but I was greeted as a respected customer. When I didn't understand what services were needed for my vehicle, Al Brown explained eveerythi customer, but I was greeted as a respected customer. When I didn't understand what services were needed for my vehicle, Al Brown explained eveerything so I would understand. Rob Grabill helped with setting up and following through with the additional work that was needed. I definitely would go back. More
As a first time car buyer, I was dreading the 'process'. Scott and the team at Courtesy were knowledgeable, courteous, and fair. They made buying my first vehicle (all on my own) a very easy process. I woul Scott and the team at Courtesy were knowledgeable, courteous, and fair. They made buying my first vehicle (all on my own) a very easy process. I would recommend them to anyone and will continue to do business with them in the future. More
We called from Bellevue to see if they had the Yukon that we seen on the computer. Chris answered the phone and let us know that they still had it. He offered to call us why we were driving to let us know if we seen on the computer. Chris answered the phone and let us know that they still had it. He offered to call us why we were driving to let us know if it got sold why we were driving. I really appreciated this because we were driving pretty far to see it. He was very friendly and helpful when we went there. He was also pretty helpful. He did not try selling us a vehicle that we did not want and he worked on the price with us until we got what we wanted. I really would like to thank him for his patience with us. More
My wife cmplained that the brakes on her car were making noises. I contacted Courtesty Chrysler Dodge Service Department and made an appointment. Today Courtesy Dodge Service Department promptly, efficien noises. I contacted Courtesty Chrysler Dodge Service Department and made an appointment. Today Courtesy Dodge Service Department promptly, efficiently, and reasonably repaired the brakes on my 2007 Chrysler PT Cruiser. More