Courtesy Chrysler Jeep Dodge
Grand Rapids, MI
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amazing service!! I want to let everyone know what amazing service I received! I recently purchased a 2011 jeep patriot from courtesy and I am in love! This is the seco I want to let everyone know what amazing service I received! I recently purchased a 2011 jeep patriot from courtesy and I am in love! This is the second jeep I have purchased from Matt and he is amazing! Always makes us feel like we are number 1 and goes above andbeyond for us evertime we come in! I cannot say enough good about him. Thank you from the bottom of our hearts for being so good to us. The whole crew is amazing. Thank you. We will return! Thank you for making us feel like royalty! More
I purchased a new Chrysler Town & Country. The entire experience was very smooth. I initially went in a month and a half before I purchased, and in the interim, the dealership was never pushy abo entire experience was very smooth. I initially went in a month and a half before I purchased, and in the interim, the dealership was never pushy about making a purchase. When I came in to make the purchase, they promptly found the exact car I wanted and got me a great price on it. Overall, it was a great experience. More
My wife and I just purchased a used Chrysler Town and Country and loved working with Matt Hoople! He was extremely friendly from when we first walked through the door. Not only was he knowledgable abou Country and loved working with Matt Hoople! He was extremely friendly from when we first walked through the door. Not only was he knowledgable about the vehicle, but he was able to add a very personal touch. He did this by getting to know us and what we were looking for. On top of that, he owned the same type of vehicle, so was able to show us all of the ins and outs of it. I was a little nervous going into the process since it was the first vehicle I had to purchase and finance on my own. But Matt alleviated all of those nerves by helping us through the entire process. I would definitely recommend Matt to a friend! Thanks for all your help! More
Last night my wife and I purchased a minivan from Courtesy and had the pleasure of working with Matt Hoople. Compared to experiences we have had at other dealerships in the area, Matt and Courtesy s Courtesy and had the pleasure of working with Matt Hoople. Compared to experiences we have had at other dealerships in the area, Matt and Courtesy stood head and shoulders above the rest. Everything was clearly explained to us and all of our questions were answered. It was a low-pressure environment and everything was very transparent - at no point did I feel like we were dealing with the stereotypical "used car salesman" that was just trying to make a deal. Matt recommended a vehicle based on a short discussion and was able to very thoroughly explain all of the cool features and benefits of that vehicle compared to others and how they lined up with what we were looking for (and some things we didn't even know we were looking for). Matt went above and beyond taking care of my family throughout the whole process and we are very appreciative of that. I would recommend Courtesy and Matt Hoople to anyone looking for a good used vehicle. More
Matt Hopple was GREAT to work with, he was straight forward and knowledgeable about everything. Anyone who needs a great used car should go see Matt he will give you answers about everything you ask pl forward and knowledgeable about everything. Anyone who needs a great used car should go see Matt he will give you answers about everything you ask plus more, he had everything in order for a nice,quick purchase which we love. Thanks Matt! More
Although I have purchased and serviced a number of cars and trucks from Courtesy CDJR through the years, my most recent purchase proves that the Courtesy folks continue to maintain their "edge" and stay he and trucks from Courtesy CDJR through the years, my most recent purchase proves that the Courtesy folks continue to maintain their "edge" and stay heads and shoulders above the competition. My most recent purchase, a 2014 Jeep Grand Cherokee Overland was delivered to the dealership just before noon on New Years Eve, 2013. Within minutes of it coming off the truck, the New Car Sales Manager emailed me to let me know that the car was in. (It is important to know that he, Curt Campeau, personally handled the original order at the request of the General Manager, Ed Buck. Also, it is important to know that I have always been greeted and addressed by name by sales staff, service writers, mechanics, etc. whenever I visit the dealership! It is also important to know that I have observed many other customers receive the same treatment during their visits to the dealership.) After speaking to Curt by phone after the email, he agreed to have my new Jeep ready by 4:30 PM even though New Years Eve / end of month / end of quarter / end of year was one of those "chest pain busy" kind of days for him and his staff. When I arrived, I was greeted by Curt Campeau who asked if it "would be ok" to have salesman Phil Koetje assist in the paperwork, etc. in order to conserve "my time" in order for me to make it to New Years Eve dinner with my wife and some friends. The whole transaction went very smoothly due to Phil's expert knowledge of his products and the paperwork process. Shortly after, I was taken to see my car in a warm, indoor environment after it had been expertly prepped, washed and waxed. IT WAS STUNNING!! The car groomers even took the time to ask if I had any questions about my new Jeep! Shortly thereafter, I met with the "F & I" gentleman (sorry, I can't remember his name but he was just as much "on top of his game" as the rest of the Courtesy CDJR team!) A few minutes later, I was ready to leave the dealership, but before going, Phil Koetje went over the car and all of it's high tech systems with me and patiently answered every question that I had no matter how trivial! (Most people would be watching the clock ready to go home on a Holiday evening but not Phil or the Courtesy team!) I can't say enough good things about the Courtesy team. If I could give them a 10 star rating, I'd do it in a heartbeat. Thank you to all of the team and Happy New Year! You ROCK!! More
I would highly recommend Matt Hoople at Courtesy Dodge. He is friendly, knowledgeable, and extremely helpful. The CD player that came with the used vehicle I purchased was not working, so Matt arranged a l He is friendly, knowledgeable, and extremely helpful. The CD player that came with the used vehicle I purchased was not working, so Matt arranged a loaner car for me to drive (free of charge) while he made an appointment to have a new CD player put in (again, free of charge). The new CD player works great! As for the car I purchased, Matt told me it was in great condition, and an inspection by my mechanic proved that Matt was being completely honest with me. Matt will work hard to find you a good deal on a car, and will do everything he can to make sure you are happy with your purchase. I should also mention that I bought my previous vehicle from Matt as well, and I never had a single issue with it. I never had to have it in for repairs, not even once. In fact, I'd still be driving it today if it had not been totaled in an accident. It's scary when you're buying a new car; it is a major life purchase, and it's hard to know if the salesperson standing in front of you has your best interest at heart. You really want someone you can trust. Relax. Matt Hoople is that guy. More
We recently purchased a vehicle from your dealership and were quite pleased with the level of customer service we experienced. Matt Hoople met us at the door. He was friendly but not at all pushy. He ans were quite pleased with the level of customer service we experienced. Matt Hoople met us at the door. He was friendly but not at all pushy. He answered all of our questions. He was quick, thorough, knowledgeable and courteous through the whole process. This is the best experience we've had at any dealership. Kudo's to Matt and the rest of the staff at Courtesy Jeep Dodge. We will recommend you to our friends and family and we will return when we're ready for the next vehicle. More
These men helped turn a previously miscommunicated experience into a great experience. We had traded in our 2010 Journey for a 2013 Journey. After owning the new one for about 5 wks, we discovered t experience into a great experience. We had traded in our 2010 Journey for a 2013 Journey. After owning the new one for about 5 wks, we discovered that there was no 3rd row seat. (We had assumed this seating row was laying flat and as we had owned a prior Journey, did not ask how to move the seats). Instead of telling us that we were out if luck, Mark went out of his way to turn this into a positive experience! While our Journey was being evaluated for trade in, he had Scott show us some other vehicles. Turns out, we are a mini van family! Scott worked with our schedules to get the necessary paperwork completed, even though he had a funeral to attend that week! Great job, guys! More
I brought my 2008 Jeep Wrangler in because my key had broken off in the ignition and the car was still running. Tom was able to shut the car off and get the broken key out of the ignition. Even though I broken off in the ignition and the car was still running. Tom was able to shut the car off and get the broken key out of the ignition. Even though I did not purchase my Jeep at Courtesy, he took care of me and there was no charge for this service. Additionally, Tom did some switching of my keys and was able to save me 225.00 for a new key. Overall, my visit cost me 13.00 for a new valet key. I will be sure to bring my two Jeeps in to Courtesy for oil changes and other maintenance in the future due to this one encounter. Thanks Tom! More