Courtesy Chrysler Jeep Dodge

Joel Noe is Outstanding! I purchased a Jeep Grand Cherokee Summit at the end of February with the assistance of sales rep. Joel Noe. I've been driving Jeep products exclusivel I purchased a Jeep Grand Cherokee Summit at the end of February with the assistance of sales rep. Joel Noe. I've been driving Jeep products exclusively for 15 years--and this vehicle became my 6th purchase in that time frame. I'd never been to that dealer (I live in Battle Creek) but as I was looking at what dealers in the immediate area had the type of vehicle I was interested in, Courtesy was the closest. While I was certainly interested in a purchase in the next couple of months or so, I mainly wanted to simply see what the new product looked like with the changes and refinements made since my last purchase of a '14 G.C., so I drove over to Grand Rapids to take a look. Joel saw me in the lot looking at inventory, asked me if he could be of assistance--'Just here to look, interested in a Summit, etc... not really seeing anything here though.' The Summit on I'd seen on the Website had sold the previous day and had already been delivered--but it takes 24 hours or so for the transactions to note on the website. Fortunately, a '16 G.C. Summit with the color and features I desired had literally arrived the previous evening and had not yet gone through prep or made it to the dealer website listing. Joel replied about the just arrived vehicle, showed it to me, asked if I wanted to make a trade that day, to which I replied 'If we can make the numbers work, then absolutely.' After all, I was here, and might as well see if a deal could be reached. While I won't bore you with the details, a couple of hours later my things were transferred from the '14 GC to the '16 GC. I've bought a lot of cars in my career--but I have never worked with a more professional, non-assuming sales representative as Joel. I can't say much about the rest of the staff of Courtesy--I presume they are all great folks but I had no interactions with any of them; however Joel, along with F&I rep Scott Boone, was simply outstanding both during the sale and with post delivery follow up, and their efforts to 'find a deal' on my behalf far exceeded any prior dealership experiences.. By the way--the '16 GC Summit is quite a nice car--I highly recommend it as well. More

2014 Jeep Grand Cherokee I had the pleasure of being referred and dealt with Matt Hoople. My first car buying experience years ago but awful and have always made me nervous to I had the pleasure of being referred and dealt with Matt Hoople. My first car buying experience years ago but awful and have always made me nervous to do it again. However this was way different and better than I could of thought. Matt worked with my bank to get the information needed. He knew what I was looking for and was able to suggest vehicle options since I was on the fence with what I Wanted. He made the car buying process light hearted fun and easy going. It was a great time. He was very informative and helpful during the process and even afterwards. Called and asked how the vehicle was going for me, if there was anything I needed help figuring out with all the features in the vehicle. Great experience! would refer this guy anytime More

You can't find a better dealership than Courtesy CDJR! I've written several reviews about Courtesy CDJR over the past several years and it's becoming difficult to come up with new, positive expletives to c I've written several reviews about Courtesy CDJR over the past several years and it's becoming difficult to come up with new, positive expletives to convey just how good the folks at Courtesy are! I recently took delivery on a 2015 Jeep Grand Cherokee and Joel Noe expertly managed the process from start to finish. He kept me informed about the overall process on a regular basis and certainly far more than I would have expected. I was pleased to find out that Joel gets as excited about the whole car process as I do! There's no question that Joel is a top notch professional who works very hard for his customers. I feel, however, that it's also important to acknowledge all of the other folks who make the Courtesy enterprise what it is as well. I feel privileged to know (on a first name basis, and in most cases last name basis as well) everyone from the owner, Laura, to the Technician who works on my cars, Nate, and almost everyone in between. I'm pleased to say that they are hard working, dedicated, friendly folks who take great pride in insuring that every customer encounter is a positive one! Personally, I feel like a "rock star" when I'm at Courtesy but am happy to say that I believe that most other customers are made to feel the same way based upon my observations while at Courtesy. There's no question that they function as "Team Courtesy" and I wish to thank everyone for making my (and other members of my family) experiences while at Courtesy the absolute best! No exceptions! Team Courtesy is the best! More

Best experience buying a car Out of all the car dealerships I have been to, the experience at Courtesy Chrysler Dodge Jeep Ram of Grand Rapids, MI was by far the best! My salesman Out of all the car dealerships I have been to, the experience at Courtesy Chrysler Dodge Jeep Ram of Grand Rapids, MI was by far the best! My salesman Chris Schutz is very down to earth, funny and personable. He was willing to help me out wherever needed and I could definitely tell that he has a good heart. I would recommend him to any of my friends and family members. During part of the process with buying my car, I had to wait about 25 minutes before speaking with the financial department. I personally did not mind waiting, but Courtesy thanked me for my patience by making sure the car was cleaned at the up-most standard by vacuuming the car, washing the car and even filling up the gas tank prior to me driving the car off the lot. It was very thoughtful and appreciated! I would rate this dealership a 5/5 stars for excellent customer service and professionalism. I will definitely be back to see Chris again the next time I need another car. More

Great Customer Service After buying my car in May, there were a few problems with the car. I had a couple miscommunication problems with Courtesy, the manager, Rick made thi After buying my car in May, there were a few problems with the car. I had a couple miscommunication problems with Courtesy, the manager, Rick made things right. He wanted to make sure my car was fixed and I was happy with Courtesy. I left extremely happy knowing they wanted to help me and my car. I'm am extremely impressed with the professionalism Courtesy gives to their customers as well as making sure they are satisfied. More

Great Car buying experience I found the Jeep Grand Cherokee that I was looking for online at Courtesy. Joel Noe took time with me, I did not feel rushed or pushed into my vehicl I found the Jeep Grand Cherokee that I was looking for online at Courtesy. Joel Noe took time with me, I did not feel rushed or pushed into my vehicle. I received a great deal and got exactly the Jeep and features I wanted. I would definitely recommend them and would drive my 2 1/2 hour drive to them again! More

The man knows his stuff! Matt was very easy going. Felt no pressure the entire length of the sale. Very knowledgeable about the vehicle and the financing options available. Matt was very easy going. Felt no pressure the entire length of the sale. Very knowledgeable about the vehicle and the financing options available. A total geek. Thanks Matt! More

Good Experience Buying a new car is always a mix of excitement and nerves. Matt Hoople helped me find my perfect fit and went the extra mile with the little things. Buying a new car is always a mix of excitement and nerves. Matt Hoople helped me find my perfect fit and went the extra mile with the little things. More

Great experience - for the 2nd time My husband and I just purchased our 2nd vehicle from Courtesy. Our search began at Courtesy, since we had a great experience with them when purchasin My husband and I just purchased our 2nd vehicle from Courtesy. Our search began at Courtesy, since we had a great experience with them when purchasing my husband's Ram 1500 a few years ago. We gathered some information, took a test drive, and received a value for our trade. I was pleasantly surprised that their trade offer was very fair - right off the bat. We didn't make a purchase that first day, because I needed to shop around for piece of mind. I didn't "need" a new car - just wanted one, so I had time to shop. I shopped around and came back to Courtesy. Our sales guy, Joel was very patient with me - answered all my questions and concerns. We had a great experience purchasing a Jeep Grand Cherokee. I would highly recommend Courtesy if you are in the market for a new or used car. They are honest and have a great staff. Scott, the finance guy, was also extremely helpful and knowledgeable. More

fantastic buying experience We first hooked up with Courtesy through the USAA car buying service. Rachel Pendergast made the initial contact and turned us over to Matt Hoople. Ma We first hooked up with Courtesy through the USAA car buying service. Rachel Pendergast made the initial contact and turned us over to Matt Hoople. Matt had us lined up with a 2014 Grand Caravan the same day (despite the fact that we were "not nearly ready to buy".) He was very professional, answered dozens of questions and gave us the vehicle we didn.t know we were ready for at a price we were thrilled with. Financing, follow up and service were all first rate. Best car buying experience we have EVER had!!! More