Courtesy Chrysler Jeep Dodge

Team Courtesy - YOU ROCK! Courtesy CDJR just keeps the "hits" coming! This dealership never ceases to amaze me and my family at what experts they are at sales, service and the Courtesy CDJR just keeps the "hits" coming! This dealership never ceases to amaze me and my family at what experts they are at sales, service and the "art of customer service". Laura Betten Lamer (Courtesy President) has molded her staff to such a high level that they perform like a Seal Team or Army Rangers unit! No matter what the task is, large or small, Team Courtesy always services its customers with friendly, gentle, patient, efficient, knowledgeable, common sense, modest care! After many purchases at Courtesy, my observations about Team Courtesy are only reinforced to convince me that the team treats customers like they would want and expect to be treated if they were wearing the customer's shoes. Although it seems like a simple concept, there's no question that they "walk the walk and talk the talk" at Courtesy and let customers know that they really want and do appreciate your business! My family's most recent experience was just a few weeks ago and involved the sale of a 2016 Jeep Cherokee Limited to one of my daughters. After 10 years, it was time for her Dodge Caliber to be "retired". They made the transition to the new Jeep "friction free and seamless"! The expert customer care began with Brent Locey and Rob Grabill in service and proceeded to involve Joel Noe and Abbey his assistant in sales when it became obvious that maybe the best financial option involved trading in the Caliber and buying something new. Even though Joel was on vacation, he was in touch several times per day while Abbey worked directly with my daughter in making the selection of the perfect car for her. At the time of closing, Joel and Abbey completed the paperwork in efficient, timely fashion and made sure that she was well versed in all of the new features of the car. Before we left, Laura Betten Lamer, Ed Buck, and Curt Campau each made it a point to introduce themselves to her, let her know that they were "at her service" for any future needs, questions or concerns, and thanked her profusely for her purchase (her first new car not on dad's dime)! I could go on for paragraphs and paragraphs about just how great the folks at Courtesy are but it's time to stop. I'll just summarize and say "Team Courtesy, YOU ROCK!" More

If you need a car go and see Matt Hoople I was very nervous going alone and looking for a vehicle, Matt Hoople reassured me that everything would work out. It did and found a car at a price i I was very nervous going alone and looking for a vehicle, Matt Hoople reassured me that everything would work out. It did and found a car at a price i was looking for as well as payments. Easy to work with, and very patient answered all my questions as well. Thanks again From Sabrina it shows my kid name up here idk why.. More

Joel Noe is Outstanding! I purchased a Jeep Grand Cherokee Summit at the end of February with the assistance of sales rep. Joel Noe. I've been driving Jeep products exclusivel I purchased a Jeep Grand Cherokee Summit at the end of February with the assistance of sales rep. Joel Noe. I've been driving Jeep products exclusively for 15 years--and this vehicle became my 6th purchase in that time frame. I'd never been to that dealer (I live in Battle Creek) but as I was looking at what dealers in the immediate area had the type of vehicle I was interested in, Courtesy was the closest. While I was certainly interested in a purchase in the next couple of months or so, I mainly wanted to simply see what the new product looked like with the changes and refinements made since my last purchase of a '14 G.C., so I drove over to Grand Rapids to take a look. Joel saw me in the lot looking at inventory, asked me if he could be of assistance--'Just here to look, interested in a Summit, etc... not really seeing anything here though.' The Summit on I'd seen on the Website had sold the previous day and had already been delivered--but it takes 24 hours or so for the transactions to note on the website. Fortunately, a '16 G.C. Summit with the color and features I desired had literally arrived the previous evening and had not yet gone through prep or made it to the dealer website listing. Joel replied about the just arrived vehicle, showed it to me, asked if I wanted to make a trade that day, to which I replied 'If we can make the numbers work, then absolutely.' After all, I was here, and might as well see if a deal could be reached. While I won't bore you with the details, a couple of hours later my things were transferred from the '14 GC to the '16 GC. I've bought a lot of cars in my career--but I have never worked with a more professional, non-assuming sales representative as Joel. I can't say much about the rest of the staff of Courtesy--I presume they are all great folks but I had no interactions with any of them; however Joel, along with F&I rep Scott Boone, was simply outstanding both during the sale and with post delivery follow up, and their efforts to 'find a deal' on my behalf far exceeded any prior dealership experiences.. By the way--the '16 GC Summit is quite a nice car--I highly recommend it as well. More

2014 Jeep Grand Cherokee I had the pleasure of being referred and dealt with Matt Hoople. My first car buying experience years ago but awful and have always made me nervous to I had the pleasure of being referred and dealt with Matt Hoople. My first car buying experience years ago but awful and have always made me nervous to do it again. However this was way different and better than I could of thought. Matt worked with my bank to get the information needed. He knew what I was looking for and was able to suggest vehicle options since I was on the fence with what I Wanted. He made the car buying process light hearted fun and easy going. It was a great time. He was very informative and helpful during the process and even afterwards. Called and asked how the vehicle was going for me, if there was anything I needed help figuring out with all the features in the vehicle. Great experience! would refer this guy anytime More

You can't find a better dealership than Courtesy CDJR! I've written several reviews about Courtesy CDJR over the past several years and it's becoming difficult to come up with new, positive expletives to c I've written several reviews about Courtesy CDJR over the past several years and it's becoming difficult to come up with new, positive expletives to convey just how good the folks at Courtesy are! I recently took delivery on a 2015 Jeep Grand Cherokee and Joel Noe expertly managed the process from start to finish. He kept me informed about the overall process on a regular basis and certainly far more than I would have expected. I was pleased to find out that Joel gets as excited about the whole car process as I do! There's no question that Joel is a top notch professional who works very hard for his customers. I feel, however, that it's also important to acknowledge all of the other folks who make the Courtesy enterprise what it is as well. I feel privileged to know (on a first name basis, and in most cases last name basis as well) everyone from the owner, Laura, to the Technician who works on my cars, Nate, and almost everyone in between. I'm pleased to say that they are hard working, dedicated, friendly folks who take great pride in insuring that every customer encounter is a positive one! Personally, I feel like a "rock star" when I'm at Courtesy but am happy to say that I believe that most other customers are made to feel the same way based upon my observations while at Courtesy. There's no question that they function as "Team Courtesy" and I wish to thank everyone for making my (and other members of my family) experiences while at Courtesy the absolute best! No exceptions! Team Courtesy is the best! More

Best experience buying a car Out of all the car dealerships I have been to, the experience at Courtesy Chrysler Dodge Jeep Ram of Grand Rapids, MI was by far the best! My salesman Out of all the car dealerships I have been to, the experience at Courtesy Chrysler Dodge Jeep Ram of Grand Rapids, MI was by far the best! My salesman Chris Schutz is very down to earth, funny and personable. He was willing to help me out wherever needed and I could definitely tell that he has a good heart. I would recommend him to any of my friends and family members. During part of the process with buying my car, I had to wait about 25 minutes before speaking with the financial department. I personally did not mind waiting, but Courtesy thanked me for my patience by making sure the car was cleaned at the up-most standard by vacuuming the car, washing the car and even filling up the gas tank prior to me driving the car off the lot. It was very thoughtful and appreciated! I would rate this dealership a 5/5 stars for excellent customer service and professionalism. I will definitely be back to see Chris again the next time I need another car. More

Great Customer Service After buying my car in May, there were a few problems with the car. I had a couple miscommunication problems with Courtesy, the manager, Rick made thi After buying my car in May, there were a few problems with the car. I had a couple miscommunication problems with Courtesy, the manager, Rick made things right. He wanted to make sure my car was fixed and I was happy with Courtesy. I left extremely happy knowing they wanted to help me and my car. I'm am extremely impressed with the professionalism Courtesy gives to their customers as well as making sure they are satisfied. More

Great Car buying experience I found the Jeep Grand Cherokee that I was looking for online at Courtesy. Joel Noe took time with me, I did not feel rushed or pushed into my vehicl I found the Jeep Grand Cherokee that I was looking for online at Courtesy. Joel Noe took time with me, I did not feel rushed or pushed into my vehicle. I received a great deal and got exactly the Jeep and features I wanted. I would definitely recommend them and would drive my 2 1/2 hour drive to them again! More

The man knows his stuff! Matt was very easy going. Felt no pressure the entire length of the sale. Very knowledgeable about the vehicle and the financing options available. Matt was very easy going. Felt no pressure the entire length of the sale. Very knowledgeable about the vehicle and the financing options available. A total geek. Thanks Matt! More

Good Experience Buying a new car is always a mix of excitement and nerves. Matt Hoople helped me find my perfect fit and went the extra mile with the little things. Buying a new car is always a mix of excitement and nerves. Matt Hoople helped me find my perfect fit and went the extra mile with the little things. More