Courtesy Chrysler Jeep Dodge
Grand Rapids, MI
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My Wrangler 4xe has now been here for 3 weeks - the electric battery has failed and there is no end in sight to getting a new one. I had to get my own ride for the first two weeks. The people at Courte electric battery has failed and there is no end in sight to getting a new one. I had to get my own ride for the first two weeks. The people at Courtesy are very nice, but apparently have no power to get parts from Chrysler. My advice - don't ever buy an electric vehicle. I'm tired of being the guinea pig. I'm updating my star rating. The people at the Courtesy Jeep dealership have listened and responded to my every need. It's a shame Stellantis can't be more reliable for their sake. Despite this, they are doing a great job at trying to make Stellantis look good. More
Keely was wonderful and made my car buying experience easy and fun! Got a great deal and couldn't be happier. Would recommend Courtesy to all my friends looking for a vehicle. easy and fun! Got a great deal and couldn't be happier. Would recommend Courtesy to all my friends looking for a vehicle. More
Traded in my 2018 Jk Wrangler for a 2024 JL. Keely and everyone there worked with me to get a good value for my tradein and it was an overall pleasant experience. Iw ould recommend this Jeep d Keely and everyone there worked with me to get a good value for my tradein and it was an overall pleasant experience. Iw ould recommend this Jeep dealership over others in the area. More
Terrible Service Department wanted to charge me to install a warrantied fuel tank. They said they had proof I had a altered exhaust and it would take extra time. I asked them for any type of documenta install a warrantied fuel tank. They said they had proof I had a altered exhaust and it would take extra time. I asked them for any type of documentation that they had to prove it and of course they wouldn't give it to me. This isn't the only time they have tacked on a few extra dollars on their "work". I also had a recall on my airbag they messed up on and had to re-install a 2nd time because of their shoddy work. $75 to read codes that their botched Airbag produced. They may be good at selling cars but do yourself a favor and get them serviced elsewhere. More
Purchased a new grand cherokee from Chris E . He was very helpful and informative as we went through the process. Took the time to find out what we wanted and kept us up-to-date all the way throu He was very helpful and informative as we went through the process. Took the time to find out what we wanted and kept us up-to-date all the way through. RP More
Brought my Jeep liberty in for a heating problem and instead of trying to trouble shoot and figure out the problem, I was told I needed to replace the radiator, thermostat, and heater core over 3900.00, instead of trying to trouble shoot and figure out the problem, I was told I needed to replace the radiator, thermostat, and heater core over 3900.00, I declined that and took my car home after paying 168.00 for a diagnosis. Explained it to my neighbor who took the 2 hoses off from the radiator to the heater core flushed them out with a water hose and now I have heat. Instead of problem solving, it was just replace everything. This was my first time to Courtesy service and my last. More
Great staff! They were very nice accommodating! Worked with me really well to help me find a vehicle They were very nice accommodating! Worked with me really well to help me find a vehicle More
I have dealing with Courtesy for about 20 years. I have purchased many vehicles from here but never with the efficiency and caring as of late. Chris Engelter has done the last 2 deals and I now won’t deal purchased many vehicles from here but never with the efficiency and caring as of late. Chris Engelter has done the last 2 deals and I now won’t deal with anyone else. He is professional, efficient, knowledgeable and extremely kind. A huge thank you to Chris for a truly amazing experience!!! More