Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Courtesy Chrysler Jeep Dodge RAM of Tampa
Brandon, FL
719 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 719 reviews
March 22, 2015
The Best Dealership and Service Ever I have been to other dealerships and was denied an opportunity to purchase a car however as soon as I walked in Mike Kelly was readily available and I have been to other dealerships and was denied an opportunity to purchase a car however as soon as I walked in Mike Kelly was readily available and willing to help. He went above and beyond what was expected to help me and my children get into a safe dependable vehicle at the lowest rate possible. More
by Danielle Ritchie
Employees Worked With
Michael Kelley
March 10, 2015
Feeling accomplished This is my second experience with Courtesy and our sales guy Mike Kelly. We told him what was needed and he always delivers. As far as finance, this w This is my second experience with Courtesy and our sales guy Mike Kelly. We told him what was needed and he always delivers. As far as finance, this was our first time working with Shawn Kelly. Both of them were very patient and kind through the entire process. Great job guys! More
by MissAmie
Employees Worked With
Mike Kelly, Shawn Kelly
March 05, 2015
A Good Experience This was my first time with Courtesy as I have used a dealership in Orlando where I purchased my last 4 Chrysler / Ram products. The experience was This was my first time with Courtesy as I have used a dealership in Orlando where I purchased my last 4 Chrysler / Ram products. The experience was good overall and Adam Bryan was extremely helpful. I do need to return to the dealership as I believe there may be a duplicate item on my bill that I did not catch at the time I picked up my vehicle. I am sure that this issue will be easily resolved and could be a misunderstanding on my part. All in all, a good experience and I will continue to visit this dealership. More
by Martin
Employees Worked With
Adam Bryan
February 18, 2015
Highly disappointed, bad price negotiation - BEWARE My Husband and I went in to the dealership to meet with Robert Caitlin after I inquired on the vehicle via the internet. (2015 Dodge Challenger RT Plu My Husband and I went in to the dealership to meet with Robert Caitlin after I inquired on the vehicle via the internet. (2015 Dodge Challenger RT Plus Blue Pearl. I had been waiting since November for the color I wanted to become available. This car with the options I wanted needed to be ordered as the color became available only 1 week ago. Robert was very nice, he walked us through all the options on the computer and then showed us several cars with the options so we could see them before ordering. When we got to the price (I asked for cash price) they offered me MSRP as the starting price plus tax and fees. I found that insulting! I asked Robert to go back to the Manager and get their best price as I do not pay MSRP. (No one I know pays MSRP) Robert then said this was the negotiation and that my husband and I were counter with a price and that they would counter or accept it. So we countered, Robert took the offer to his Manager and immediately returned and said the Manager said NO THANK YOU! I'm insulted they didn't negotiate? Robert then said that their cost was $1000 less than MSRP. Another insult to my intelligence. No dealer makes $1000 or less on a deal. Also if that was true why would they ask me to counter offer then? There isn't any room to negotiate. Please beware of this dealers negotiating tactics to get you to pay to much for a vehicle from them. There are so many dealers out there to choose from that will be honest and fair with you. More
by Dawn McClung
Employees Worked With
Robert Catlin
January 25, 2015
Ryan Dull and his sales team were very helpful. Ryan Dull and his sales team were excellent people to deal with. Ryan and his manager John were very polite. I recommend buying from this team if you Ryan Dull and his sales team were excellent people to deal with. Ryan and his manager John were very polite. I recommend buying from this team if you live in the area. I have poor credit at the time and they still gave me a great deal. More
by Chris
Employees Worked With
Ryan Dull
January 08, 2015
Great experience I have been doing business with this dealer for a few years, and there is always an excellent experience, beginning with the salesman, and the manager I have been doing business with this dealer for a few years, and there is always an excellent experience, beginning with the salesman, and the managers. I will not hesitate to recommend them to my family and friends. Thanks More
by edwin5
Employees Worked With
Robert Catlin
December 29, 2014
A re-do My son had purchased a car from Courtesy Chrysler and after some difficult times we went back to ask what could be done about these "Issues" We spo My son had purchased a car from Courtesy Chrysler and after some difficult times we went back to ask what could be done about these "Issues" We spoke with Trent the manager, Chris Chong the Salesman, and Shawn Kelly the Finance representative. These 3 men understood our plight, after we walked the lot with Chris and found a nice car Trent and Chris came upon the price that we needed and the car that my son is safe in. The camaraderie built as we were there with Trent and Chris and Shawn Kelly. Usually you receive a cold greeting from a car lot but these 3 men and the rest of the team went above and beyond to help my son. Thanks to each of you! Thanks greatly from CC and PP. More
by Chris C
Employees Worked With
Trent - Manager, Shawn Kelly, Christopher Chong
December 24, 2014
Best car buying experience ever I hate buying cars, but my sales guy Robert C. was awesome. The finance guy was even personable. I completed my financing prior to arrival. I made on I hate buying cars, but my sales guy Robert C. was awesome. The finance guy was even personable. I completed my financing prior to arrival. I made one trip to the dealership. Great group of people. More
by Queenbee
Employees Worked With
Robert Catlin
November 30, 2014
Honesty is key (5 star experience) I went shopping around for a car at jim brown chrysler, dale mabry, even lakeland, and here. I chose here at courtesy and glad i did. These people ar I went shopping around for a car at jim brown chrysler, dale mabry, even lakeland, and here. I chose here at courtesy and glad i did. These people are straight forward and honest. If your looking for a car ask for ralph in specific he is an honest guy that will get you the absolute best price he can from the gm and i know because i shopped around a bit. He is very knowledgeable about the vehicles and their features and unlike some salesmen at other dealerships he is actually honest. He gave me his honest opinion on things i know because he has the same exact model car as i just got and it is as awesome of a car as he said it is. Trust me on this one save your time messing with other dealerships and other salesman there are so many dishonest people take my advice. More
by oaqqad
Employees Worked With
Ralph Bramwell
November 24, 2014
Hardly Any Courtesy! I have been bringing both of my vehicles, 2012 Chrysler Town & Country and a 2013 Dodge Journey to this dealership for routine maintenance since I mov I have been bringing both of my vehicles, 2012 Chrysler Town & Country and a 2013 Dodge Journey to this dealership for routine maintenance since I moved into the area last fall (2013). They weren't nearly as courteous as the dealership that I bought them from but it's the closest one to me so I figured they're ok. I just took my van in for an oil change on Saturday, 11/15. At that time, it was not making any noise and I had no concerns. By Monday, my van was making noises that made it sound like an old piece of crap. I took it over on Thursday, 11/20 and David Colvin didn't greet me or tell me anything at all. All he said was do I need a rental? And I'm thinking what for??? He then says he won't even be able to look at my car until Monday and I said well, of course, I need a rental then. I have 5 kids, I need my van! Next thing I know, he says Hertz will come pick me up and I'm thinking, whoa!!! I wasn't expecting to have to leave my van, I've got a 3 month old in a car seat with me, I now have to get the stroller, infant car seat base, infant in car seat, and my toddler's car seat out of the car. He just walked away and no one offered to help while I struggled to grab all of these things. When I get to Hertz, I'm informed that they only cover a full size car. That's obviously not going to work but it's too late for me to have any other choices now isn't it? I should've gone back to my car and taken it somewhere else! Saturday evening, after being busy all weekend, I see that I received a message that my car is ready. They're closed on Sunday so I go to pick it up Monday morning and once again nothing but MESS! I called several times before going over to confirm that it was ready. First, I was hung up on; then, sent straight to voicemail; the 3rd time, I was put on hold for 7 minutes before I hung up. The 4th time, I finally got an answer that my car was indeed ready. When I got there, lackluster Dave was nowhere to be found. Seeing that I had a baby with me, an older gentleman tried to get someone to take care of me, he found another reluctant, lackluster fellow. Finally, Dave appears and informs me he's only paying for 2 days of the rental because he left a message that it was ready. So, now I'm stuck with the extra costs of a larger car and the additional days. Maybe if he had tried to say it in a somewhat empathetic way, I would understand but he said it like he could care less about my business or the situation. The company I bought my cars from would've given me a free loaner, same size! Dave basically told me to kick rocks, it's not his problem that I need a larger car for my family. The clincher is that they claim to have done safety recall work that I already had done when the recall was announced. And that is why they won't be touching my cars again; I'm wondering if they actually created the problem that needed to be fixed so suddenly. They're obviously unscrupulous and not about courtesy at all!!! I have owned lots of cars and repaired almost everything under the hood in the last 20 years. Never, have I ever been told it won't be seen until one day and then when the work has been diagnosed, not receive a call to let me know, it will be earlier than expected or to at least tell me what was wrong. No one ever said what was wrong. I just had to read the printout that the flexplate was fractured and they replaced it. Like I said, I'm not going back. My cars and I deserve better! And if this is what service is like in Florida, I might just have to drive my cars back up to ILLINOIS!!! More
by portiao
Employees Worked With
David Colvin
