Courtesy Chrysler Jeep Dodge RAM of Tampa

Very rude front desk employees Went to the dealership looking into a bigger vehicle, the girl in the front of the store working there completely ignored us after walking through the Went to the dealership looking into a bigger vehicle, the girl in the front of the store working there completely ignored us after walking through the showroom looking at the vehicles. When we called up there she was extremely rude to us saying that she doesn't want our business and insulted our mother.... very unprofessional woman and should not be dealing with people at all. More

very satisfied Rafael did a very good job explaining everything about the sale, and got me into a brand new challenger. I never thought I could own the car of my Dre Rafael did a very good job explaining everything about the sale, and got me into a brand new challenger. I never thought I could own the car of my Dreams. thank you More

Exceptional service by Joey Delivered as promised. Joey took personal care to for car cleanup, extra options and everything. Very satisfied with the purchase and dealership. Bran Delivered as promised. Joey took personal care to for car cleanup, extra options and everything. Very satisfied with the purchase and dealership. Brandon Leiss thoroughly explained all financial details. Highly recommended. Thanks More

Asked for my credit information via text I've waited to write this review. Life has gotten in the way of some things, but seeing as I purchased a car yesterday I was reminded of my terrible i I've waited to write this review. Life has gotten in the way of some things, but seeing as I purchased a car yesterday I was reminded of my terrible internet shopping experience. I will give credit where credit is due. I bought a car at another of your dealerships for my wife back in February and had a fantastic experience, so I put my information online here thinking it would be a similar experience. Whoever has the web department at Dodge needs to go to visit your other dealerships to see how it's done. I got a text from a girl last month and the only thing it said was what is my credit like so she can give me a quote. I had never spoken with her previously. It was a bit immature for that. Not only that but her spelling was atrocious. I've been stewing over this for awhile. I filled out a request for information and someone named Gabriella requests my credit via text right off the bat. I paid cash for my car, and in today's day and age that information shouldn't be exchanged on the web. This is borderline fraud. I was going to buy my daughter a Soul from the same sales lady my wife bought hers from. An internet sales person back in February, but now I see that Courtesy doesn't value relationships or information to be confidential. Yesterday I bought my Challenger from Jerry Ulm. After pricing on the internet back in June. I recommend everyone give them a try. They don't misspell every other word in email correspondence and they don't rudely request credit information. More

The Service department is Horrible! The service department is horrible when it comes Customer Service.. I had an Appointment on 5/10/2017 and I didn't get the Service Advisor name but he The service department is horrible when it comes Customer Service.. I had an Appointment on 5/10/2017 and I didn't get the Service Advisor name but he's very Rude and Condescending.. I have a 2015 Challenger and I had the Tracking and Anti braking System light on.. ( I had a 7:40am appointment) I was asking him questions because I had to be to work by 12pm. He was getting VERY agitated with the questions I was asking and simply said that he have other customers he have to tend to.. I was appalled at his tone and I immediately got in my car and lefted.. This is so unacceptable and I advise anyone who have to get their car Service, go to another Dodge dealership.. The sales Department is excellent but the Service Department sucks! More

Ralph is the BEST!! Ralph made what could have been a bad week, an AWESOME one!! Go see Ralph!!!! Ralph will take GREAT care of you!! Go see him NOW!! Ralph made what could have been a bad week, an AWESOME one!! Go see Ralph!!!! Ralph will take GREAT care of you!! Go see him NOW!! More

Very satisfied. I worked with Matt and Thomas and they were GREAT!! Everyone there is very helpful and pleasant. They do whatever they can to help you get into the ve I worked with Matt and Thomas and they were GREAT!! Everyone there is very helpful and pleasant. They do whatever they can to help you get into the vehicle you want. I love my 2017 Jeep Cherokee!!! Keep up the good work Courtesy. More

I have been to Courtesy twice The service has been fine. They take the car right away, provide an all-points check report, and have done good work this far. Service guys are thorou The service has been fine. They take the car right away, provide an all-points check report, and have done good work this far. Service guys are thorough. More

Great buying experience ! Ryan was patient, understanding and catered to all of our requests. This dealership was not like the typical pressuring dealerships we've dealt with i Ryan was patient, understanding and catered to all of our requests. This dealership was not like the typical pressuring dealerships we've dealt with in the past. Looking forward to dealing with them in the future. More

An absolutely awful car buying experience My experience is long and painful. I will make it as concise as possible. I wanted to buy a new vehicle because my old vehicle was 10 years old and I My experience is long and painful. I will make it as concise as possible. I wanted to buy a new vehicle because my old vehicle was 10 years old and I felt it was time to upgrade. I went to Courtesy Chrysler Jeep Dodge Ram of Tampa on Adamo in Brandon. When we finally negotiated a price for the car I was told explicitly that my price of 28,800 for the Pre-certified Jeep Grand Cherokee would be my out the door price with only taxes and tag fees. I was told numerous time by the salesperson that I would NOT incur a dealer fee as the other place I was looking, offlease only, did not charge dealer fees. So that was one of my main differences in cost. She told me at least 4 to 5 times I would be at 28,800 without a dealership fee. That was a lie. When I arrived on site not only did they extremely undervalue my trade in at approx 2800 for a Jeep Grand Cherokee 2005 with only 90,000 miles on it which every site I checked told me it was worth 4200 on the low end and 6000 on the high end but they also had that exact dealership fee on there I was promised would not be. 700 dollars. At this point I was extremely frustrated because I felt deceived and she tried to spin it with language as they did the rest of my experience for how it made sense but just not to me. How the number had to be here but couldn't be there and vice versa. that it was a discount of 28,800 because they removed that cost up top but had to have it at the bottom. Just a straight out lie that brought my final price to 29,500 before any taxes, fees, or plate fees. And I was told that Kelley Blue book had no idea what cars were worth because "they have never sold a car". When I wouldn't agree to the mis advertisement I was given the salesperson just up and left leaving me in the dealership right where I stood. I left and called and spoke to a manager who said they would look into the dealership fee and get back to me the following day. That did not happen. So I called back the next day to see why I had not received a call and guess who answers the phone? The same salesperson with quite the attitude that I had tried to go above her to get an answer on the lie I was told. At this point I felt awkward and changed the conversation to APR rates. I told her what I had been QUOTED from a few sources using lending tree and she came up with a monthly payment. When I arrived on site the same day to talk about getting the car again I eventually agreed, although unhappy about the difference in prices from the previous day. I was shoveled paper after paper to sign without any explanation of what it was. Ill take responsibility for not slowing her down and forcing an explanation before signing but a little more professionalism would have been appreciated here especially after what had already happened. I wait almost an hour to see a finance person. She leaves before I get in. When I do get in the finance guy asks for my pre-approval for the % I had told her I had been quoted but not officially given. So he was told by the salesperson that I was already pre-approved for this %. So at this point Im freaking out because the % could be totally different than what I thought and I had already signed the paperwork on the car. It ends up being pretty close. So then I am talked to about a warranty. I was told from the salesperson that I had a full warranty for a certain amount of time and miles and that was why I should buy there. When the guy talks to me about the warranty he tells me the basic one i have will basically cover nothing and that without this warranty I will end up paying alot more down the line. I am not even given the price of the actual warranty. I am told that if I get the warranty that somehow someway he can get the cost per month to be the same by getting a lower apr if i sign up with a credit union and if i get the warranty. Why should me getting a warranty or not effect what my % is from the bank? It shouldn't. And it didn't. Because we never even ended up going with that "new credit union" that would get me a lower % for the warranty. It was the original loaner that had already given me the % before any talk about warranty, Bank of America. Come to find out the warranty was an extra 3000 dollars approx. At this point I am just so tired of everything literally and figuratively that I just close the deal and leave. Over the next week I realize that the car is not operating correctly. In its automatic downshifting it is jumping, jerking, and struggling to find the right gear, in the lower gears. So I come in several times to figure out the issue and what it is and why I am having these issues. Two times i go in and they say a software update will fix it and that everything is fine. Guess what? It doesn't work. The car does the exact same thing it did before the other times I took it in. Eventually the head service guy goes for a ride along where I come to find out that this is "just how the car runs" and that they knew of the issue beforehand but I was never told. That there is no fixing the issue until they come out with an update. I say I cannot deal with it and that I want out of the car. The head GM now gets involved and promises me a solution and that I should come in that day and he would sit down with me. When I arrive a second person in charge hands me off to a salesperson who attempts to help me. This was the only decent person I dealt with at the dealership so I will mention his name. Joseph. He tried to help get a solution and get into a new car. Which is eventually what I did. A car that was listed 2000 dollars less according to their MSRP's on the website and somehow I end up leaving only paying 500 dollars less. After a long talk about how my 4000 dollar down payment was integrated into the warranty and again trying to confuse me (not Joseph, but the new finance person) I end up with a price that is only 500 dollars less than what I paid and I have no idea whether my down payment was actually applied to the new car or not. Just alot of talk and attempt at confusion but all I saw were bottom lines. And I was paying 500 dollars less for a car that was 2000 less in value. The best explanation i got of this was that I was having to pay the dealership fee, taxes, title, transfer fees AGAIN. For a mistake that was not mine...I was sold a car that did not operate properly but somehow i was trading it in even though it was a week later after getting a bad car so i had to pay for all of that again. There goes my 1500 dollars. So once again it is late into the night and I say forget it and just sign and eat the 1500 dollar loss. Praying for it all to be over I have my new car even though I lost money and guess what? They keys dont work properly on a BRAND NEW CAR. It will only lock and unlock if you are standing directly next to the door. So I text Joseph and let him know the issue and I come in today, 10/24 to have it addressed. Joseph sees that the keys dont work exactly as I described and we get the batteries replaced as he believes thats what it is. The service tech replaces both batteries and I go back out to test it. SAME THING. The keys will not unlock or lock the car unless your right next to it. So I go back in and get the guy who had just changed my batteries and show him and he sees the issue exactly as I state it as well. I am then told that he is going to get with some people to have me come back in for the 100th time to have it addressed. That is where I stand today. Having lost more time, money, patience, and everything else than you could imagine. There is more to this story and I dont even have the effort to type it all out but I want people to know what I have dealt with since going to this dealership and to beware of falling into the same headaches. Where I go from here I do not know. But I felt an obligation to let everyone know who is in the market for a new car. More