Courtesy Chrysler Jeep Dodge RAM of Tampa

I recently had the pleasure of purchasing a vehicle from Courtesy CJDR dealer and I can confidently say that their customer service is second to none. From the moment I walked through the door, I was greete Courtesy CJDR dealer and I can confidently say that their customer service is second to none. From the moment I walked through the door, I was greeted by a friendly, professional team that genuinely cared about helping me find the right car for my needs. The staff was incredibly knowledgeable, taking the time to explain every detail of the cars I was considering without any pressure. They listened to my preferences and helped me navigate the options, offering honest and transparent advice. The sales associate Edwin Seymour was attentive and went above and beyond, ensuring I felt comfortable and informed throughout the entire process. The entire team, from the sales department to financing worked seamlessly together to make the experience as smooth as possible. They made sure all my questions were answered, and even after the purchase, they followed up to ensure I was satisfied with my new vehicle. If you're looking for a dealership that values outstanding customer service and a genuine, no-hassle approach, I highly recommend courtesy CJDR. Their professionalism and dedication to customer satisfaction are truly exceptional. I couldn't be happier with my experience! Edwin Seymour, Edwin Lazo, Daniel Pip, Brittney Stanley and all staff thank you! Oscar & Dayana Segura Athenas Group. More

Spoke with Shawn about getting two recalls taken care of before Thanksgiving. No guarantee was given on time, but my Ram 1500 was dropped off 11/24/24 and did not receive a service recommendation until 11/2 before Thanksgiving. No guarantee was given on time, but my Ram 1500 was dropped off 11/24/24 and did not receive a service recommendation until 11/29/24 and it did not contain a time line for completion. Multiple calls, messages and emails went unanswered and trying to contact a live person was ridiculously impossible. Finally around 12/13/24 Steven, related new information about completion with more recommendations of service also. Eventually my vehicle was completed and picked up 12/20/24. However the UConnect is still not usable. More

Appointment at 9 for a recall that was supposed to be 1 to 1.5 hours. No parts needed. No one called me. I called at 2. Had to leave a voicemail. No one called back. I called back at 3:30. No one answered to 1.5 hours. No parts needed. No one called me. I called at 2. Had to leave a voicemail. No one called back. I called back at 3:30. No one answered again. Wanted me to leave another voicemail. I called back & picked operator instead of service department. Did not answer. I called back was put on hold after explaining my situation to operator. Operator checked & said my truck has been ready. Drove there with my husband & waited 45 minutes to get possession of our vehicle. I could hear the service phone ringing & no one answering it. Everyone was nice but not efficient. More

Service dept customer service has really gone downhill. The service person the system scheduled me with (Bill) was not in at the time of my appointment and I had to wait 20 minutes for another service pers The service person the system scheduled me with (Bill) was not in at the time of my appointment and I had to wait 20 minutes for another service person to check me in. When my car was ready, Bill told me my car was in one place but it was not there. I had to wandering around the service lot to find it. I had also asked about the battery check that I asked for and Bill just gave me the yeah it’s fine without looking at the paperwork. I could also tell he was just answering without finding out what the concern was. Definitely be going to another dealership in the future for service. More

Didn’t even pull out of the parking lot and check engine light came on again same exact issue. I’ve been dealing with for the last four months that y’all had my vehicle. light came on again same exact issue. I’ve been dealing with for the last four months that y’all had my vehicle. More