Courtesy Chrysler Jeep Dodge RAM of Tampa

Thomas Murman This dealership is a rip off & will con you. Stay away !!! Thomas Murman is a conman.He treats you like a commodity & a fool !!! He can be seen singin This dealership is a rip off & will con you. Stay away !!! Thomas Murman is a conman.He treats you like a commodity & a fool !!! He can be seen singing songs loudly & walking around the dealership like his backyard. Clown !!! More

Worst service ever ! Very poor customer service. Do not recommend to do any maintenance or mechanical repairs here would be better to take a drive to one that cares about Very poor customer service. Do not recommend to do any maintenance or mechanical repairs here would be better to take a drive to one that cares about its customers and isn’t rude. Made appointment with VICTOR, scheduled services including shuttle. Result no shuttle and woman was rude because wife wasn’t on list, wash and vac not completed as well which was requested. Then found that the DEF fluid was not added, no inspection performed, and tires not rotated and services were paid for. After many calls without return I finally was able to reach RICHARD the service manager and rescheduled yet another service appointment to correct issues and stated he would make sure things were corrected. After car was picked up the interior was a mess with glovebox contents not placed back in, and DEF fluid still not added. RICHARD was called and then disagreed about what had happened and said it was on the ticket that it was done. Shop floor mechanic CHARLIE came and filled with 3 gals of DEF. This service here I horrible ! After posting the initial review PAUL the general manager asked to speak with me so I called, left a message but he had RICHARD call me back .... This is the absolute worst service center ever better off going to jiffy lube and saving your money. More

Miserable service and follow-up Miserable service experience. We have a 2016 Chrysler 300 and have had it serviced at Courtesy several times. This last time I took it in for an oil Miserable service experience. We have a 2016 Chrysler 300 and have had it serviced at Courtesy several times. This last time I took it in for an oil change and when the car was ready I went to pay the bill and it was $79+. I asked why and the service rep said "synthetic oil" which I have never requested. I did not have time to argue that point as I was wanting to get to the Emergency Room for some health issues I was having. Yesterday, I went online and was looking for the General Manager's email address so I could contact him. An instant assistant offered help but was unable to provide the address. She then asked what the issue was and I advised. She came back and said that someone would contact me by telephone. Now it is the next morning and still nothing. POOR SERVICE EXPERIENCE WITH A WORSE EXPERIENCE SO FAR FOR FOLLOW-UP RELATIVE TO THE ISSUE! More

Lost a custo after multiple opportunities to win my business My wife bought a jeep from Courtesy in 2014 so when I was in the market for a 2019 Ram 1500 I decided to give them a try. I created a list of preferr My wife bought a jeep from Courtesy in 2014 so when I was in the market for a 2019 Ram 1500 I decided to give them a try. I created a list of preferred and must have options for the 2019 Ram and sent it to a few dealers in the Tampa area. Courtesy quickly responded but it took days and sometimes over a week when doing any follow up or answering my questions. I was offered a great deal and purchased the truck at Ferman. I wanted to stay local (live in Lithia) versus making the hour long drive to Ferman.but couldn't get Courtesy to respond. I was later contacted by the Sales or Internet Mgr where I was able to share my frustration and he was apologetic. A few months later after purchasing the 2019 Ram, I had an issue with my truck. I made an appointment at Service, which really doesn't help or expedite the process. I elected to wait while the truck was being fixed and after about 60 minutes I was told it was going to take another 2-3 hours before they could get to my truck. I opted to leave and do it another time. Recently, I took it back for a regular service (oil change, tries rotation, etc.) and also get the warranty issue checked. I again made an appt but decided to just to get a rental to avoid the waiting. I returned the next day to pick up the truck and the cost of this regular service was just over $70. I had the identical service done when I had a Ford 150 and Brandon Ford charged under $40. Apparently Courtesy's multi-point inspection did not include checking tire pressure, only the tread depth. I knew my tires were slightly low but assumed it would be fixed when I got the truck serviced. Unfortunately tire pressure is not one of the muli-point inspections and my tires were still low. I get in the truck to drive away and a new error light pops up on dash. I have someone look at it and they provided an explanation of what it was and their explanation was completely wrong and they offered to 'push some buttons to fix it'. My truck ended up needing to back to figure out the new error that popped up. They bring the truck back after 15-20 mins stating the truck 'reset itself' and that was the reason for the error. Not sure how that just happens and when it 'reset itself' the error message pops up. Now after having the truck back a couple days and driving at highway speeds, I have a new vibration and a shake. I will not be returning it to Courtesy and will now have to drive 45 mins out of the way to another Ram dealer. The staff at Courtesy have always been nice and easy to work with but their is failure in the basics of communication and with the level and quality of service. More

New Car Purchase Great Experience. Professional staff. Great deal on an awesome new Grand Cherokee. Very smooth process. I knew what I wanted and what I wanted to pay. Great Experience. Professional staff. Great deal on an awesome new Grand Cherokee. Very smooth process. I knew what I wanted and what I wanted to pay. We came to an agreement quickly and were out the door in our new Jeep More

Awesome! David Montes made my situation a breeze - buying a car from 1000 miles away and showing up at the dealership with bags in hand ready for a new car cou David Montes made my situation a breeze - buying a car from 1000 miles away and showing up at the dealership with bags in hand ready for a new car could have been a nightmare, but David made the entire situation easy and stress free. I had an opportunity to buy a car elsewhere and chose Courtesy because of the work and help David did for my situation. Awesome job! More

5 Star Review David Montes and Paul Snedic were fantastic to deal with and made the process very stress free.....thank you for going beyond our expectations. T David Montes and Paul Snedic were fantastic to deal with and made the process very stress free.....thank you for going beyond our expectations. The Bradleys More

Excellent all around experience. Buying a car from out of state. Did all preliminary work over the phone. Arrived at dealership and all was ready to go. Great car, great price, gre Buying a car from out of state. Did all preliminary work over the phone. Arrived at dealership and all was ready to go. Great car, great price, great experience. No surprises. I would do business with this team again, no question. More

Good experience except for the finance department David Montes was great! He was friendly, informative, and didn’t make me feel pressured to purchase a vehicle. I thoroughly enjoyed working with him. David Montes was great! He was friendly, informative, and didn’t make me feel pressured to purchase a vehicle. I thoroughly enjoyed working with him. On the other hand, the finance person, Frank made me feel pressured into buying things I didn’t want and them proceeded to charge me for the ResistAll package that I clearly said I didn’t want. I signed the paperwork for it without realizing what I signed until I got home, so I guess I’m stuck with it, not happy about this at all and probably won’t do business with this dealership again. More

Extra mile Very excited to buy my daughter’s first car and David and the team made it a memorable experience for my little girl. Thanks for the excellent deliver Very excited to buy my daughter’s first car and David and the team made it a memorable experience for my little girl. Thanks for the excellent delivery. More