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Courtesy Chrysler Jeep Dodge RAM of Tampa
Brandon, FL
755 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 755 reviews
September 14, 2023
Bought a used Toyota Tundra on April 13th of this year. They said we had to get the $3,000 extended warranty if we wanted to finance the car, and that we could cancel the warranty within 90 days. We calle They said we had to get the $3,000 extended warranty if we wanted to finance the car, and that we could cancel the warranty within 90 days. We called to cancel it 60 days later, but the warranty people said we had to contact the dealer. We called the dealer and they said we had to come in. We went in and filled out the paperwork, and 2 months later still no refund. We went back and they said it was sent in, it just had not been processed yet. Now in mid Sept and still no refund. Went to dealership and they said they will have to call the main inance office. They were nice about it, but this is ridiculous. More
by toauntdebbie
Employees Worked With
David Montes
May 04, 2023
Stay away from this Deceptive Dealership, went in to purchase a new Jeep Grand Cherokee Summit on a Wednesday was told I was approved to come in the next day to take delivery on it and to find out “Noth purchase a new Jeep Grand Cherokee Summit on a Wednesday was told I was approved to come in the next day to take delivery on it and to find out “Nothing regarding the paperwork for financing was done, just lying back and work, the day before I stated, no spotting cars with me, I was guaranteed that would not happen, and that was exactly what was happening the day of delivery, just lies and back stepping period, STAY AWAY FROM THIS DEALERSHIP PERIOD!!!!!! More
by Boo
Employees Worked With
Finance
May 01, 2023
Thomas Murman is the Man at the Brandon location. I just got the 2023 challenger, my 2nd one from him., he knows his business and made the process easy. I just got the 2023 challenger, my 2nd one from him., he knows his business and made the process easy. More
by Lavahandz
Employees Worked With
Thomas Murman
April 25, 2023
*******SERVICE DEPT******* Horrible customer service from the start, Brought my 2500 ram in for a tailgate latch recall. Told the dealership it kept coming open we had to slam it to shut . now its stuck from the start, Brought my 2500 ram in for a tailgate latch recall. Told the dealership it kept coming open we had to slam it to shut . now its stuck and wont open. Dealer called and said my truck was ready to go but the tailgate recall could not be done because the tailgate was locked and it had a 5th wheel hitch in it. I'm still scratching my head on this I am speechless. This is not my first bad experience here our challenger goes to Jerry Ulm and I guess this will have to as well. 19 ford 250 6.7 bought used 2021 ram 2500 bought new 2018 challenger rt bought new 2021 Challenger Scat Pack bought new Never again. More
by protow.swanson
Employees Worked With
Christopher Foster
March 27, 2023
I brought my vehicle in February 2, 2023 because the autostart indicator was on and the check engine light kept coming on and going off. The advisor at the time (William/ Bill) explained that it was pro autostart indicator was on and the check engine light kept coming on and going off. The advisor at the time (William/ Bill) explained that it was probably a battery. They called me the same day saying my vehicle was ready and the only issues were a tire pressure sensor which was on back order and the car was low on oil (which was also confusing to me because i bring my car to them for the oil changes). The autostart indicator and the check engine light came back on the very next day. I immediately made another appointment for the same issue, but the appointment was set for 3 weeks later due to how backed up they were. Now they are trying to charge my $1800.00 for two batteries and a starter. This the explanation I received "Can not diagnose vehicle if it does not start. NEED to replace BOTH batteries AND the starter. Batteries are NOT covered by policy and based on finding of starter being burned out from overheating/overuse to crank bad batteries warranty company will NOT pay for the starter." Had the car been properly checked out when I brought it in I seriously doubt that the starter would've been broken. I reach out the the service manager when I got the quote and explained the situation. While waiting on his response the service advisor Tommy reached out to me twice asking if i had gotten the quote I explained i was waiting for Chad (service manager) to research and get back with me. On Monday the service advisor semt this message "Good morning Mrs. Knight. This is Tommy at Courtesy Chrysler. I need a decision please or I'm going to request you tow you vehicle someplace else, it's been 10 days. I can't have it sitting here dead in my lot. Thank you Reply STOP to OptOut." My concerns are falling on deaf ears and it seems like they are trying to make me pay for their mistake. More
by Frustrated consumer
Employees Worked With
Chad (service manager); Tommy (service advisor)
February 28, 2023
'WATCH OUT GUYS" JEEP AND CHRYSLER IS SELLING AND LEASING CARS WITHOUT HAVING GUARANTIES OF PARTS TO FIX THEM UP! YOU CAN BE THE NEXT VICTIM! DONT BUY/LEASE THEM!! I leased a Jeep Grand Limited X 202 LEASING CARS WITHOUT HAVING GUARANTIES OF PARTS TO FIX THEM UP! YOU CAN BE THE NEXT VICTIM! DONT BUY/LEASE THEM!! I leased a Jeep Grand Limited X 2021 In Courtesy Chrysler Tampa that was valued in 54,000.00 dollars and got a car accident in July/2022 in which I was smashed for the back and the Lift Gate was damaged. The Insurance Company gave me the money three days after the accident and still I haven been able to fix it because there is not gates. NO EXPLANATION! PERIOD! NO ANSWER! It looks that I got to keep driving a xxxxing car smashed for which I am paying $ 663.00 to this "funny" company a month until the end of the lease with no answer and no consequences! ENOUGH IS ENOUGH! DONT BUY JEEP AND CHRYSLER CARS THE NEXT CAN BE YOU! More
by Al Toll
Employees Worked With
DEALER AND BRAND AS ENTITIES
January 31, 2023
Had our challenger taken. They misplaced the car. Then lost the keys. Had to take another set of keys to them. Three days later the call to ask why my car was there. Finally w They misplaced the car. Then lost the keys. Had to take another set of keys to them. Three days later the call to ask why my car was there. Finally when I got it back. Had to take it elsewhere to fix what they broke. More
by Breaker
Employees Worked With
Service dept
December 14, 2022
This dealership is a nightmare. Record everything from the moment you walk in cause you'll need proof. Record everything from the moment you walk in cause you'll need proof. More
by Treat people the way you want to be treated
Employees Worked With
Chad (Service Manager) and Jason Binder (GM)
November 27, 2022
Another recall, TRIED to get it taken care of during the pandemic. I set up an appointment to have the care picked up which was confirmed online. When the time came for the dealership to pick up the car t pandemic. I set up an appointment to have the care picked up which was confirmed online. When the time came for the dealership to pick up the car they did not show up. Two hours later I called and the person on the other line hung up on me during the first call. The second person in the 'service' department tried to help but had no idea what to do or whom I was to talk to. Then, I set up an appointment online to take it in and never heard back from the 'service' department. What kind of 'service' is happening at this place, and when can I get this, 12th, recall taken care of??? More
by noneyabusiness
Employees Worked With
Do not know which employee hung up on me, website said I had to choose a name., Roan “RJ” Atelonie JR
September 19, 2022
Extremely horrible experience. Brought my car in for a simple recall repair and coolant leak diagnostic. Told them up front when dropping off my car that the radiator fan would sta Brought my car in for a simple recall repair and coolant leak diagnostic. Told them up front when dropping off my car that the radiator fan would stay on unless they pulled the fuse and if they didn't, it would run the battery dead. 2 days later got a call telling me the battery was dead and they couldn't get inside my car. They ended up using a pop a lock to get in. Another day later they told me that my heating hose needed to be fully replaced and they couldn't do the recall repair because my battery needed replaced. I came to pick up my car (declining their service) and the service guy says the battery is dead dead and couldn't even be jumped but no problem, you can buy a new one here! I got my boyfriend to come up and we jump started the car within 5 minutes. While doing that I checked the heating hose and it is literally just the clamp that needs to be replaced, not the full hose. Despicable money grab trying to force me to buy a battery by lying and basically holding my car hostage. If I didn't know better I would have gotten totally taken advantage of. What started with a $0 recall repair and free diagnostic tried to end up as a $3k unnecessary "service". 10/10 do not recommend. More
by Sarahbandy89
Employees Worked With
Kevin
