Courtesy Chrysler Jeep Dodge RAM of Tampa

No honesty Mr Shawn Kelly is not an honest man!! We bought a car back in 2014 and was told we where buying a bumper to bumper extended warranty. Had to take the Mr Shawn Kelly is not an honest man!! We bought a car back in 2014 and was told we where buying a bumper to bumper extended warranty. Had to take the car in because my air bag light came on and guess what.... That part is not covered!! Called the warranty company and was told they don't even offer a bumper to bumper package.... Well that is not what Shawn told us at all at all!!! I will never buy another car from this dealer... Very upset right now. More

Best Dealer Service Experience EVER!!!! I had issues with my "check engine" light. It took a couple of visits to narrow down the problem (I understand the emissions system sometimes takes m I had issues with my "check engine" light. It took a couple of visits to narrow down the problem (I understand the emissions system sometimes takes more than one check to determine what is or is not a problem.) Robbie was extremely helpful with coordinating the service. Since the service was going take awhile (parts had to be ordered) Robbie offered a loner car as I live in the country and did not have a ride home. Of course, being no fool I took the loaner. Robbie called me the next morning telling me my car was ready. I only waited a few minutes and he pulled it under the cover because my car was raining When I started my Compass there was no engine light! yippee! Robbie told me to call him immediately if it comes on again. It's been 2 weeks and my baby is still happy and reliably running me up and down the road. Thank you Robbie and Courtesy Chrysler, Jeep, Dodge Ram for what could have been a painful experience very pleasant. I'm running out of adjectives... More

Hung out to dry with the laundry Our salesman Rey was the best, Positive attitude, He knew every part of the car and how it worked and how to use it. He was understanding of our speci Our salesman Rey was the best, Positive attitude, He knew every part of the car and how it worked and how to use it. He was understanding of our specific needs and wishes. he went above and beyond the call of duty. sitting with us in the car for over an hour demonstrating all the options. BUT!!!!.... today, when we came in to close the deal, was his day off. And disaster struck. The salesman placed with us to finish the transaction was attentive and courteous and got the paperwork started then told us that we would have to wait for the finance man. So we waited, and waited, and waited, and waited for 45 minutes before I determined to take action. I asked who the manager was, and behold he was the one who was sitting right behind us. Completely oblivious to what was happening right in front of him. When I approached him he told me there was only 1 finance manager there and I would have to wait a little longer. meanwhile I was getting angry and inventive. I stood up and started complaining about the wait for all to hear. Oh! Did I mention he held a sales meeting while we were waiting!!! When it was over I told him it was his job to see that the store was properly staffed to accommodate customers. Then I told him since I was having to wait he would wait with me. He told me I was going about this the wrong way. I informed him the right way was ineffective. I told him I was leaving the sale is off. By now everyone in the showroom was aware what was happening and several salesmen tried to appease me and get another finance man online. In the nic of time we were ushered into an office and the sale was completed. I never saw a name tag on this professed manager so I don't know his name, but he is a total disaster at customer relations and should be moved to a position where the public never sees him. Of course if I were in charge he would be summarily dismissed. Dealership is a loser while he is on the floor. I see a name below here of John Ellithorp (Management) He may be the problem!! Note: My salesman Rey and the salesman who helped me today are listed. Ellithrop probably made that list and doesn't know they work for him!!!!! More

Bad service deal We purchased car on a friday from Jared who was very nice and did a good job with our sale but things took a turn for the worse when the car had not We purchased car on a friday from Jared who was very nice and did a good job with our sale but things took a turn for the worse when the car had not even been threw service yet. We had been working this deal back and forth for about a week so they knew we were planning to purchase this car. We were told we would get the car the next day on Saturday afternoon them told Saturday night and then Sunday and so on by the time I got the car it was Tuesday afternoon. As soon as I left the car was making a funny noise, we realized the air filter was rigged up by zip ties and was smacking the front of the car. Returned car to service Thursday was told to come back the next Thursday to put threw service. Needless to say this has been the worst car buying experience ever. How do u let someone leave with a certified car that just went threw service like that. I could go on and on even more after waiting for hours today. Jared did a great job with the sale. The rest was a joke. All the time and expense it took driving back and forth so much was not worth it. More

Chris Chong is the best salesman. I have purchased 4 cars in 3 years from Chris Chong, simply put, he makes car buying a painless pleasure. Keeps it fun and treats you as a long lost f I have purchased 4 cars in 3 years from Chris Chong, simply put, he makes car buying a painless pleasure. Keeps it fun and treats you as a long lost friend. Enjoyed the entire experience. Thanks again Chris, will see you on my next vehicle purchase. Brandon in finance was also a pleasure to work with. No high pressure sales, he would mention the other services and leave it at that. Great Dudes. More

Excellent service I just want to thank our salesman, David Monte, for a wonderful sales experience yesterday when we went up to Brandon and checked out a Grand Caravan I just want to thank our salesman, David Monte, for a wonderful sales experience yesterday when we went up to Brandon and checked out a Grand Caravan minivan and ultimately bought the van. The salesman was very helpful, patient, and took the time to explain things. Thank you, David Monte. More

Service Render on my Car My visit at Courtesy Jeep Dodge in Brandon, Fla has "ALWAYS" exemplifies EXCELLENT SERVICE and "AWESOME SUPPORT"!!! I want to thank Mr Ramon Dinnall My visit at Courtesy Jeep Dodge in Brandon, Fla has "ALWAYS" exemplifies EXCELLENT SERVICE and "AWESOME SUPPORT"!!! I want to thank Mr Ramon Dinnall, Mr Chris Duncan and the Service Manager-Angelo Mendez for their "Amazing Support" and encouraging words. I appreciate everything you do for me "IMMENSELY! I WILL ALWAYS CONTINUE TO SUPPORT YOUR AMAZING BUSINESS !!! YOU ALL ROCK IN MY EYES including Service Staffs as WELLLLLLLLL !!! More

Great Until I Found Out My Tire Had A Sidewall Plug I had a good experience purchasing my car. Everyone was friendly and it didn't take long. After my purchase though I kept having to put air in my tire I had a good experience purchasing my car. Everyone was friendly and it didn't take long. After my purchase though I kept having to put air in my tire every few days. I went back to the dealership about one month later to check out what was going on. I'm very busy and work a lot so it was hard to get out there. Upon the service I section they said there was a plug in the side wall of the tire which was just a very temporary fix and also illegal. I bought the car with the plug apparently. Service told me to get in touch with sales and see if there is anything they can do for me. When I told my salesman he then walked off for a few minutes and came back saying there was nothing they could do as the plug wasn't put in there and they "don't have the technology in their inspection to see inside the tire to see plugs/patches". This seems unacceptable especially considering the pervious owner of the car works for the dealership and he was leasing it. I wouldn't recommend a car especially used considering they have an apparent sub-par inspection on tires at the least. Recommend going elsewhere. More

Great Experience My salesperson, Mr. Bramwell, was very helpful and made my purchasing experience of my new Jeep a good one. I would recommend Mr. Bramwell at Courtesy My salesperson, Mr. Bramwell, was very helpful and made my purchasing experience of my new Jeep a good one. I would recommend Mr. Bramwell at Courtesy Chrysler Jeep Dodge anytime. More

Horrible service department I wouldn't even give them one star if that was an option. Horrible experience! Took my 1 year old Jeep Wrangler to their service department when while I wouldn't even give them one star if that was an option. Horrible experience! Took my 1 year old Jeep Wrangler to their service department when while I was driving at 20mph it the front would shake uncontrollably. They had it all day long on a Friday starting at 7:30am. When my fiancé and I went to pick it up at 5pm we were told there was nothing wrong after they "drove it around" implying that they never even lifted it up to actually take a look under the jeep. The service rep Savannah never even went over the paperwork that supposedly said what they did and told us all she could see was that our tire was wearing down on the one side and needed air. Which by the way I did look at that same paperwork that said they checked the tires and oddly enough on their our tire pressure in all four tires were good. She also told me that basically we would have to wait until it screwed up my jeep for them to be able to do anything. Well not even a week later my fiancé was stranded on the side of the road for 3.5 hours with a broken drive shaft... But there was nothing wrong with me jeep right Savannah? The entire time I felt like we were being treated rudely and that they couldn't wait for us to leave. We will NEVER ever take our jeep back to Courtesy I'll drive further just for better service. This place is a joke. More