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Courtesy Chrysler Jeep Dodge RAM of Tampa

Brandon, FL

4.4
644 Reviews

9207 East Adamo Dr

Brandon, FL

33619

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Showing 644 reviews

February 15, 2019

Worst service department in Tampa Worst service department in the Tampa area! My Jeep Compass is 3 years old and suddenly went into limp mode. Fortunately (or so I thought at the time) More

by b102060S
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Steven (Service advisor)
Feb 15, 2019 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

Thank you for sharing your review. Our team strives to provide excellent customer service, therefore, I am disappointed to hear about the breakdown in communication that occurred and any frustration on our behalf. I would like to speak with you and hopefully answer any questions you may have, as well as restore your faith in us. Please contact me at your convenience. Ruben Santiago, Market Director, 813-620-4300

Feb 15, 2019 -

b102060S responded

Update: Since last night I've spoken with the market director Ruben and he has apologized and advised the vehicle is repaired and being cleaned now. He also promised that the Service manager would call and make arrangements to have the vehicle delivered to me later today. Since it took up until 11:30 am today to fix an issue with a fuse and the repeated brush offs from my original service advisor Steven, I will not be changing my rating. However, if what Ruben promised comes to pass, I'm willing to give them another chance in the future. I will update this post again once I've gotten my vehicle back.

February 10, 2019

Excellent Service Joseph Russos ( Joe) I had the pleasure of meeting Joseph ( Joe) He help me and my family with an awesome SUV! Go see Joe and the Courtesy Team! More

by Durango Guy, Ricky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Russo(Joe)
Feb 15, 2019 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

Thank you for your positive review of Courtesy Chrysler Jeep Dodge. I am very pleased to hear that Joe was helpful.Thank you for your business and we look forward to working with you again in the future. Ruben Santiago, Market Director

January 30, 2019

Chris is an amazing sales person love my new jeep Chris deserves this review because he did a fantastic job with assisting me while buying my new jeep. The whole process was easy and painless. Now I a More

by TJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Chong
Feb 06, 2019 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

TJ, Thank you for your positive review of Courtesy Chrysler Jeep Dodge. I am very pleased to hear that Chris did a fantastic job. Thank you for your business and we look forward to working with you again in the future. Ruben Santiago, Market Director

December 21, 2018

Thomas Murman This dealership is a rip off & will con you. Stay away !!! Thomas Murman is a conman.He treats you like a commodity & a fool !!! He can be seen singin More

by Jackson766
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Thomas Murman
Dec 26, 2018 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

Thank you for your feedback. We regret that you had a negative experience with our dealership. I would like to speak with you further about this issue, if you would contact me at your convenience. Paul Snedic, General Manager, 813-620-4300

December 21, 2018

Worst service ever ! Very poor customer service. Do not recommend to do any maintenance or mechanical repairs here would be better to take a drive to one that cares about More

by atvracer861
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Victor, Richard, Paul
Dec 21, 2018 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

Thank you for your feedback. We regret to hear you feel this way about your experience and we are sorry that we did not meet your expectations. Paul Snedic, General Manager, 813-620-4300

November 19, 2018

Miserable service and follow-up Miserable service experience. We have a 2016 Chrysler 300 and have had it serviced at Courtesy several times. This last time I took it in for an oil More

by jagmanjoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
other
Nov 20, 2018 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

Thank you for sharing your feedback. I apologize for the miscommunication that occurred during your recent oil change and I apologize with the difficulty you have had in speaking with someone about this issue. Please contact me at your convenience and I would be happy to answer any questions you may have. Paul Snedic, General Manager, 813-620-4300

November 05, 2018

Lost a custo after multiple opportunities to win my business My wife bought a jeep from Courtesy in 2014 so when I was in the market for a 2019 Ram 1500 I decided to give them a try. I created a list of preferr More

by Todd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
unsure
Nov 05, 2018 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

Thank you for taking the time to leave your review. I regret that you have lost faith in our dealership and apologize for any difficulties you’ve had. I would be happy to speak with you further and hopefully restore your faith in us. Please contact me at your convenience. Paul Snedic, General Manager, 813-620-4300

August 17, 2018

New Car Purchase Great Experience. Professional staff. Great deal on an awesome new Grand Cherokee. Very smooth process. I knew what I wanted and what I wanted to pay. More

by DPM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Montes
Aug 17, 2018 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

Thank you for your positive review of Courtesy Chrysler Jeep Dodge. We appreciate your business and I am glad that our team was professional and provided a smooth experience. Please do not hesitate to contact us if we can be of any further automotive assistance. Paul Snedic, General Manager

August 17, 2018

Awesome! David Montes made my situation a breeze - buying a car from 1000 miles away and showing up at the dealership with bags in hand ready for a new car cou More

by MI bound
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Montes
Aug 20, 2018 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

Thank you for taking the time to share your experience with me and the rest of our team here at Courtesy Chrysler Jeep Dodge. Providing outstanding service to all of our customers is our top priority so I am thrilled to hear David made everything a breeze. Please don't hesitate to reach out if you have any questions or need anything else. Paul Snedic, General Manager

July 23, 2018

5 Star Review David Montes and Paul Snedic were fantastic to deal with and made the process very stress free.....thank you for going beyond our expectations. T More

by bbradley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stuart Hutchings, David Montes, Paul Snedic
Jul 26, 2018 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

Thank you for visiting us at Courtesy Chrysler Jeep Dodge. I am happy that our team was fantastic to work with. If there is ever anything you need in the future, please let me know. Paul Snedic, General Manager

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