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Courtesy Chrysler Jeep Dodge RAM of Tampa

Brandon, FL

4.4
644 Reviews

9207 East Adamo Dr

Brandon, FL

33619

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Showing 644 reviews

October 07, 2019

Horrific AVOID AT ALL COSTS! Absolute WORST service experience one could possibly imagine. CJD has had my brand new Challenger with less than 300 miles on it f More

by jetjockey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
N/A
Oct 08, 2019 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

Thank you for taking the time to leave your review. I regret to hear that you’ve had a negative service experience, but it is my understanding that our team is in the process of working out your issues. If you need anything further, please let me know. Fred Noyes, General Manager, 813-620-4300

September 17, 2019

“Personal” service found here So many other dealerships are missing that Personal Service that we miss so much. NOT this dealership. I had a bit of a special circumstance when I t More

by AlliFowhand
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Driscoll , David Montes
Sep 30, 2019 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

Pat, Thank you for the excellent review of Courtesy Chrysler Jeep Dodge! I am happy to hear that David was understanding and your experience was top notch. We look forward to seeing you again for service. Fred Noyes, General Manager

August 30, 2019

Service Call Appointment Was contacted by the dealer for a recall on my Jeep transmission set the appointment for the following day, took the vehicle in at the appointment set More

by Bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rob
Sep 04, 2019 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

Bob, Thank you for taking the time to leave your review. I understand your frustration and I apologize for the miscommunication that occurred on our behalf. Please contact me at your convenience to discuss this matter in further detail. Fred Noyes, General Manager, 813-620-4300

August 12, 2019

Great purchase Great deal, on a great looking car for my daughter! Great experience with David Montes too Will definitely be back when my son turns 16! More

by Cnewc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Montes
Aug 12, 2019 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

Thank you for taking the time to share your experience with me and the rest of our team here at Courtesy Chrysler Jeep Dodge. Providing outstanding service to all of our customers is our top priority so I am thrilled to hear David provided a great deal for your daughter's vehicle. Please don't hesitate to reach out if you have any questions or need anything else. Fred Noyes, General Manager

June 02, 2019

Just Awful All The Way Around From Service to Customer Servi Do NOT go here, for anything. I went in and all i needed was a new battery, it was two weeks, multiple trips back in, they kept telling me to "drive i More

by Steve485
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Phelps and Steve Peoples (service advisor)
Jun 03, 2019 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

Thank you for your review. I understand your frustration and regret that we did not handle this matter more effectively. We stand by our commitment to go above and beyond to ensure the complete satisfaction of our customers and I welcome the opportunity to discuss your concerns in further detail. Fred Noyes, General Manager, 813-620-4300

May 26, 2019

Most the sales Manager was the problem. We told Carl we had a payoff on our car it wa small $900 we want to trade it in. He talked to sales manager came back with. The price after trade they More

by Augie537
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Used sales Manager , Carl Johnson
May 28, 2019 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

Thank you for taking the time to leave your feedback. I regret any unprofessionalism you experience and I apologize for the poor service on our behalf. I would be happy to speak with you about these issues, if you would contact me at your convenience. Ruben Santiago, Market Director, 813-620-4300

May 06, 2019

Unfortunately, had to take it here again! Had to take car in for two more recalls. They were completed. The previous recall they just threw the stuff in the trunk and checked it off. xxxx, More

by noneyabusiness
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
none worth mentioning
May 06, 2019 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

Thank you for bringing this to my attention. I understand your frustration and apologize for your experience in our service department, as well as for any lack of customer service on our behalf. I would like to speak with you further about this. Please call me so that I can speak with you further about your visit. Wael Ghali, General Manager, 813-620-4300

April 04, 2019

Parking breaks pop when trying to back out of driveway. They 'fixed' the rear wheel sensor. The car would make a horrible POP when backing out of my driveway. I had to take it to Firestone to get it FIX More

by noneyabusiness
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
None
Apr 05, 2019 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

We appreciate you taking the time to share your review. Our service team strives to provide the best service, therefore, I regret to hear about your recent visit with us and apologize for any inconvenience this has caused. Please contact me at your convenience to discuss this matter in further detail. Ruben Santiago, Market Director, 813-620-4300

March 20, 2019

This Service Department Missed Brake Failure Two Different T I have a 2013 Dodge Dart that was brought in two different times for a brake pedal that's losing pressure and not stopping the car. The 2nd time I br More

by DartD2019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jibin
Mar 20, 2019 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

Thank you for notifying me of your recent service and maintenance experience. I understand your frustration, and I assure you that my team of certified technicians work hard to ensure that every customer receives efficient service. Your recent experience does not reflect the standards of our dealership. Our customer’s satisfaction is what matters to us and I would like to speak with you further regarding the issue.  Please contact me at your earliest convenience. Ruben Santiago, Market Director, 813-620-4300

February 24, 2019

update::Been trying to work with someone for over a month!! Update. They dropped the ball but due a few internal changes but today they stepped up and we are working on a deal. Matt and Ruben have been very res More

by Carzguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ruben. And matt
Feb 25, 2019 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

Thank you for sharing your review. We strive to provide excellent customer service, therefore I apologize for any lack of communication that occurred on our behalf. I would like to speak with you further and assist you with the trade of your Pacifica. Please contact me at your convenience. Ruben Santiago, Market Director, 813-620-4300

Mar 19, 2019 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

Thank you for sharing your updated review. If you need anything further, please let me know. Ruben Santiago, Market Director, 813-620-4300

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