Courtesy Chrysler Jeep Dodge RAM of Tampa

Joey, When customer making an offer on a vehicle you don’t laugh at them and tell them “Why would I do that?!?” And then proceed to ask what they do for living… don’t laugh at them and tell them “Why would I do that?!?” And then proceed to ask what they do for living… More

Bought new Jeep Grand Cherokee Limited L and two weeks and less than 1000 miles and the car is leaking. Back row damp, second row one seat underneath is soaked in the passenger second row and the drivers and less than 1000 miles and the car is leaking. Back row damp, second row one seat underneath is soaked in the passenger second row and the drivers second row seat is damp on floorboards and under seats. I explained to the sales manager that the meldew/sour milk smell will put my asthma child in the hospital and that it's not acceptable. He tried to blame it on me, asking if I left my sunroof and windows down in the rain 🙄 and then stated that "Chrysler had a lot of money". I told Joey that I was already advised to go to the dealership to have them remedy it first by either replacement of the vehicle or a refund and he suggested I by pass that and go after Chrysler, and trust me they will pay because their has been multiple TBS on all generations with leaking issues after rains, but manager Joey stated "he's never seen this problem". 55k on a vehicle with less than 1000 miles and less then 2 weeks since it was sold to me and a major leak like that after a rain is NOT acceptable. I want my money back because no matter how much you clean a carpet, those smells and hazards in the air cabin do not go away. I don't want a loaner car because I JUST bought this one and when there is no sign of water anywhere but the floorboards in the second row and third with the front floorboards dry as a whistle then you can't blame it on me. The reason my lane assist wasn't working properly on Friday when it was storming, and my sales rep. couldn't figure out why it wasn't on and working even though I had it on is probably because of the water that's getting inside. The parking break turned on when I stopped that day and other malfunctioning with the equipment. The front area is dry but the back flooring is not. More

I give their sales team 5 stars, but from that point forward, I'd say 1 is generous. We've bought 5 cars from a Courtesy dealership and this last one takes the cake! It's been 30 days and the car we tra forward, I'd say 1 is generous. We've bought 5 cars from a Courtesy dealership and this last one takes the cake! It's been 30 days and the car we traded in has yet to be paid off. We now have a 30day late on our credit and have been placated by their accounting department one to many times. The check finally went out today (after at least 5 calls and promises of payment) DO BETTER!! There are many choices when buying a car and from the looks of other comments, this is the last place people should make a major purchase. ADDED: this is ONLY about the accounting department 1/5 is quite generous! sales...5/5 More

We drove from the Orlando area to get the best overall experience ever at any establishment but this was a car dealership. I am not new to buying cars and from start to finish the salesman Armando, was be experience ever at any establishment but this was a car dealership. I am not new to buying cars and from start to finish the salesman Armando, was beyond excellent. He kept in touch with us about the Jeep's arrival and the deal didn't change from what was discussed on the phone. No back and forth with the manager. Honestly have never experienced anything that is what it is. The finance manager and everyone was great! Would definitely recommend this dealership!! More