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Courtesy Chrysler Jeep Dodge RAM of Tampa

Brandon, FL

4.4
753 Reviews

9207 East Adamo Dr

Brandon, FL

33619

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Showing 753 reviews

January 29, 2024

Just returned after a 4 1/2 wait for my vehicle. One safety recall accomplished. I asked for an oil change and fuel filter change. $535 and no oil change. I know what the filter costs and what's More

by tgurda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clem
Feb 01, 2024 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

We appreciate your feedback. I'm truly sorry to hear about the frustration you experienced during your recent visit to our dealership for service on your vehicle. Your feedback is incredibly valuable to us, and I want to extend my sincere apologies for the disappointment and inconvenience caused by the issues you encountered. It's unacceptable that your request for an oil change and fuel filter change was not fulfilled as expected. I understand how important it is for our customers to receive the services they request, and I apologize for the oversight in this instance. I would like to speak with you about this issues, as well as any issues you had with pricing. We will be reaching out, but you can also contact me, if you haven’t heard from us yet. Zack Kelley, General Manager, 813-246-3070

Feb 03, 2024 -

tgurda responded

I was quoted $400 for both oil change and fuel filters. I have worked on cars and have actually built race engines. I know what is involved in changing the filters and cannot understand the $315 labor charge. I understand dealers have high overhead, but this I feel this charge is outrageous

January 28, 2024

Easy in and out and my service advisor was awesome. Andy Kept me up-to-date on everything, answered all my questions without hesitation and very knowledgeable. More

by Denniskonkey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy in service
January 27, 2024

Joe kept us informed. Also I the way it keeps checking on our warranty. Very nice 👌 More

by rcollins865
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
January 24, 2024

I was extremely pleased with my customer service agent, Richard. He kept me informed during the entire process, and clearly explained services needed, other than those I had requested. He’s a prince of a More

by BILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RICHARD THE GREAT!!!
January 24, 2024

Excellent understanding of the customer needs. Great customer care team. Very satisfied over all thanks More

by magdiel.montero
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elijah
January 22, 2024

Outstanding service from my service representative, very helpful and knowledgeable. I will definitely come vacj More

by rastus.nelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Foster
January 21, 2024

My experience was awesome. The team was very courteous and knowledgeable. Everyone I interacted with was a pleasure to work with. I’ll definitely continue bringing my Jeep Glad More

by Dee E.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Murray (Service Advisor)
January 20, 2024

Disappointed again. I made an appointment to fix two recalls that Ram sent to me and marked “URGENT.” Appt was 2 weeks out. Scheduling checked and made sure they had the More

by ajrsiu
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Jan 24, 2024 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

Thank you for leaving your review. We sincerely apologize for the recurring issues you've faced during your visits to our service department. Your frustration is completely understandable, and we are truly sorry for the inconvenience caused. It is unacceptable that you were assured of a quick fix, and the service did not meet your expectations. We also apologize for the incomplete resolution of the recalls due to the unavailability of parts, causing you additional time and inconvenience. We would like to speak with you further, if you would please contact me at your convenience. Zack Kelley, General Manager, 813-246-3070

January 19, 2024

They are very easy to work with and very helpful. Switch from 2 other companies to them due to there excellent service. They are not pushy and really want to help you get what you need. I will get More

by Ram Purchaser
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Russo, Jeff Dixon
January 17, 2024

My agent was very helpful and when catering to my needs. Alex was the best. More

by Dtc6102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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