Courtesy Chrysler Jeep Dodge RAM of Tampa

Needs work on customer service! ! Get rid of the nonchalant attitude!! Won’t be back!! ! Get rid of the nonchalant attitude!! Won’t be back!! More

Arrived with my wife and she parked in visitor parking. A sales guy walked out and told her she needed to get “out of the way” he was moving cars down and needed that space. After arriving over a hour earl A sales guy walked out and told her she needed to get “out of the way” he was moving cars down and needed that space. After arriving over a hour early for my 2p appointment I waited 15-20 minutes to check in. The worker out front doing the check in told me it would be quicker to trade my truck than wait on an advisor. Once checked in I was told a couple hours from my appointment time my truck would be ready. I arrived back at the dealership at 5p and was told it was on the lift and 30-45 min max. Finally at 6:45 the advisor came out to tell me it was complete. The advisor made a comment it had been done for awhile but he was busy and didn’t have time to tell me. I was sitting 10’ away from his workspace. This is the second time I have had a bad experience at Courtesy and will not return. The last time the manager called to apologize and said this was not normal. Apparently it is the norm. More

This is my second jeep I've bought here. I will come back and buy another one in the future. I will come back and buy another one in the future. More

On 10/22/24 the car dealership in question stated that they refunded my $500 deposit in the same manner that I paid which was $76 in cash and $424 from my chase card on my phone. I received the $76 in che they refunded my $500 deposit in the same manner that I paid which was $76 in cash and $424 from my chase card on my phone. I received the $76 in check form but did not receive the $424 back in my account. I stated to the dealership that I could not receive the refund back into that account because it was closed on 9/20/24 so the transaction that they are allege to have takin place could not have. They told me to talk to my bank Chase. I told the dealership that I did and the bank has no record of any transaction after 9/20/24 so if anyone tried to send money to that account, which is closed the transaction would not have gone thru but now the dealership refuses to talk to me of give me my money back. More