Courtesy Chrysler Jeep Dodge RAM of Tampa

*******SERVICE DEPT******* Horrible customer service from the start, Brought my 2500 ram in for a tailgate latch recall. Told the dealership it kept coming open we had to slam it to shut . now its stuck from the start, Brought my 2500 ram in for a tailgate latch recall. Told the dealership it kept coming open we had to slam it to shut . now its stuck and wont open. Dealer called and said my truck was ready to go but the tailgate recall could not be done because the tailgate was locked and it had a 5th wheel hitch in it. I'm still scratching my head on this I am speechless. This is not my first bad experience here our challenger goes to Jerry Ulm and I guess this will have to as well. 19 ford 250 6.7 bought used 2021 ram 2500 bought new 2018 challenger rt bought new 2021 Challenger Scat Pack bought new Never again. More

Had our challenger taken. They misplaced the car. Then lost the keys. Had to take another set of keys to them. Three days later the call to ask why my car was there. Finally w They misplaced the car. Then lost the keys. Had to take another set of keys to them. Three days later the call to ask why my car was there. Finally when I got it back. Had to take it elsewhere to fix what they broke. More

This dealership is a nightmare. Record everything from the moment you walk in cause you'll need proof. Record everything from the moment you walk in cause you'll need proof. More

Another recall, TRIED to get it taken care of during the pandemic. I set up an appointment to have the care picked up which was confirmed online. When the time came for the dealership to pick up the car t pandemic. I set up an appointment to have the care picked up which was confirmed online. When the time came for the dealership to pick up the car they did not show up. Two hours later I called and the person on the other line hung up on me during the first call. The second person in the 'service' department tried to help but had no idea what to do or whom I was to talk to. Then, I set up an appointment online to take it in and never heard back from the 'service' department. What kind of 'service' is happening at this place, and when can I get this, 12th, recall taken care of??? More

Extremely horrible experience. Brought my car in for a simple recall repair and coolant leak diagnostic. Told them up front when dropping off my car that the radiator fan would sta Brought my car in for a simple recall repair and coolant leak diagnostic. Told them up front when dropping off my car that the radiator fan would stay on unless they pulled the fuse and if they didn't, it would run the battery dead. 2 days later got a call telling me the battery was dead and they couldn't get inside my car. They ended up using a pop a lock to get in. Another day later they told me that my heating hose needed to be fully replaced and they couldn't do the recall repair because my battery needed replaced. I came to pick up my car (declining their service) and the service guy says the battery is dead dead and couldn't even be jumped but no problem, you can buy a new one here! I got my boyfriend to come up and we jump started the car within 5 minutes. While doing that I checked the heating hose and it is literally just the clamp that needs to be replaced, not the full hose. Despicable money grab trying to force me to buy a battery by lying and basically holding my car hostage. If I didn't know better I would have gotten totally taken advantage of. What started with a $0 recall repair and free diagnostic tried to end up as a $3k unnecessary "service". 10/10 do not recommend. More

We were referred by friends to come to Courtesy. Albert approached us immediately and listened intently to our goals in buying. He was informative, friendly and did Not pressure us at all. We would Albert approached us immediately and listened intently to our goals in buying. He was informative, friendly and did Not pressure us at all. We would refer anyone we know to this dealership. A+++! Albert? Sorry kind and professional. More