Courtesy Chrysler Dodge RAM of Superstition Springs - Service Center
Mesa, AZ
313 Reviews of Courtesy Chrysler Dodge RAM of Superstition Springs - Service Center
This place is hands down the best for service. If you need service in the future, please go see Marvin Bolanos for your service needs. He will go the extra mile and make sure your vehicle is good If you need service in the future, please go see Marvin Bolanos for your service needs. He will go the extra mile and make sure your vehicle is good to go. More
Best customer service ever ! ! Matt Brown went over everything thourly. I'll be back definitely ! Matt Brown went over everything thourly. I'll be back definitely More
Terrible service advisor. Took 2 months to fix a problem with my camera. No communication and wouldn't return my calls. After 3 times speaking to manager it was done in 35 min Took 2 months to fix a problem with my camera. No communication and wouldn't return my calls. After 3 times speaking to manager it was done in 35 minutes. I feel I was treated badly by service advisor and it reflected on the whole experience. More
I bought my vehicle from COURTSY Dodge in 2020 and from the beginning they are the best service in all areas! Everyone treats you even if they aren’t working with you. They make you feel welcome. In part the beginning they are the best service in all areas! Everyone treats you even if they aren’t working with you. They make you feel welcome. In particular I have dealt with MARVIN as Service agent. He is always ready to help you. He greets you as if you are the most important person there. More
Horrible communication! In the past they haven’t even called me to tell me my car is ready. This past time they didn’t inform me how long it would take for my car to be look In the past they haven’t even called me to tell me my car is ready. This past time they didn’t inform me how long it would take for my car to be looked at until I was there to drop it off. Then they told me it might not be done before the weekend so I would be without a car for at least 4 days (it was Thursday when I Went to drop off). How is someone supposed to go in and have no expectation of a car and be able to go a weekend without?? Then I spoke to the manager about how upset I was and he was useless. Didn’t even understand the issue and then when I repeated it for the 4th time he finally understood and didn’t offer anything other than “I’ll see IF they didn’t provide you with the info”. IF?? Are you serious?? I’m telling you they didn’t. Learn some basic customer service. I called a new dealership and they told me right away the time expectancy on the phone when I went to make the apt!!! Also when I dropped it off they were way more friendly and informative. More
Had an Appointment for Wednesday 7:30am, left truck. Called next day and was told they were working on it. Called Friday, was told diagnostics not even started. Why make an Appointment 5 days ahead if y Called next day and was told they were working on it. Called Friday, was told diagnostics not even started. Why make an Appointment 5 days ahead if your not going to even work on it? When I picked it up, service rep told me and my wife to wait outside in 110 degree heat got it, which was about 10 minutes. Not in AC office next to window it arrived at. Not Good! More
I have been using this dealership for a number of years - I own a 2016 Town & Country and always have courteous service from all of the 'Service Advisors' and helpers. Aaron apologized for them being so bus I own a 2016 Town & Country and always have courteous service from all of the 'Service Advisors' and helpers. Aaron apologized for them being so busy and needing to keep the vehicle overnight, but assured me, it would be ready the next morning. It was an air-conditioning problem! The van was fixed and ready to be picked up, as promised, the next morning. Thanks, AAron. More