Courtesy Chrysler Dodge RAM of Superstition Springs - Service Center
Mesa, AZ
313 Reviews of Courtesy Chrysler Dodge RAM of Superstition Springs - Service Center
The service team were good getting the job done, but we're slow with initial communication updates. Outside of a sales pitch trying to add hundreds if not thousands of dollars in maintainence work, they we're slow with initial communication updates. Outside of a sales pitch trying to add hundreds if not thousands of dollars in maintainence work, they did a good job. More
I have a Dodge and I needed a part instead of ordering it online I tried this dealership and am glad I did. I was pleased that we got the part the very next day so I didnt have to wait for shipping wait time online I tried this dealership and am glad I did. I was pleased that we got the part the very next day so I didnt have to wait for shipping wait times or extra costs. If you ever go here in parts or service ask for Nico he will hook you up! More
Anders was the service advisor who handled my Chrysler recall. He answered my questions to clarify the recall was related to some issues I noticed. He kept in communication, informing me right away the p recall. He answered my questions to clarify the recall was related to some issues I noticed. He kept in communication, informing me right away the parts needed to be ordered and also when they arrived. The appointment to finish the recall was easily made and the repair was completed quickly. My vehicle was handled with care, as far as papers to cover seats and flooring. This was a very easy process with an advisor who is polite, friendly, and knowledgeable to other customers I observed him with and I. The service area is clean and comfortable, and seems well organized, too. More
I spoke to Bear and Buckits was informative as well. These two men are amazing! I would want them to be my salesman, next time I buy a vehicle! Perfect gentlemen! We love Courtesy Chevrolet!! You're t These two men are amazing! I would want them to be my salesman, next time I buy a vehicle! Perfect gentlemen! We love Courtesy Chevrolet!! You're the best!! Thank you, again, Ginger Bush (Blank) & Matt Bush More
I am not able to select ZERO stars. I got stuck with the worst that Courtesy has to offer. A real xxxxxx! Stephen! Unprofessional, zero communication and when he did communicate it was I got stuck with the worst that Courtesy has to offer. A real xxxxxx! Stephen! Unprofessional, zero communication and when he did communicate it was with rude responses. Voice mails were never returned. Phone calls never answered. I spoke to the service manager and he said "I don't understand that"! Maybe you need to take a closer look! Try to contact him or the service department and you will be left hanging on the phone or transferred around in a circle jerk. Continually sent back to the black hole call cue to nowhere! He had my car for 3 days and when I texted, he wouldn't respond. When he did his response was "I am busy", "I have 60 customers to handle". My car has been kept hostage for three days for a 1 day scheduled appointment and you failed in handling this customer, miserably! Its funny, when I checked my car in I received a text saying "If you need anything throughout your service visit, please reply to this text" Ludicrous! The only people that I could actually speak to were the sales people. And sales people they were, flaky as xxxx! As unhelpful as unhelpful can be! Anyone would be well advised to seek out any other dealership than this one. They will never get my or my families business again! I will await your usual feckless response! More
These guys always fantastic and treat you with genuine concern and respect! Highly recommend these guys. Aaron Zemko is phenomenal in service, and David Gonzalez is a natural born leader! Hats off guys! concern and respect! Highly recommend these guys. Aaron Zemko is phenomenal in service, and David Gonzalez is a natural born leader! Hats off guys! More
Made an appointment for 3 weeks out. Dropped it off and four days later they hadn’t even looked at it. Went back to the dealership to inquire about it and waited for 30 minutes to speak Dropped it off and four days later they hadn’t even looked at it. Went back to the dealership to inquire about it and waited for 30 minutes to speak with a manager until I finally gave up, got my car and left. No apology, no explanation. And then I get a text thanking me for using them and asking I leave a 5 star review. They are a bunch of clueless incompetent people over there. Avoid them at all costs. More
Repair was done completely and to my satisfaction. But it took most of the day. Hope you can hire more mechanics so you don’t have to work with a “skeleton “ crew. But it took most of the day. Hope you can hire more mechanics so you don’t have to work with a “skeleton “ crew. More
The right part everytime! Friendly and professional customer service. Could not ask for better. Thank you all! Friendly and professional customer service. Could not ask for better. Thank you all! More