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Courtesy Chrysler Dodge RAM of Superstition Springs - Service Center
Mesa, AZ
313 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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313 Reviews of Courtesy Chrysler Dodge RAM of Superstition Springs - Service Center
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October 09, 2017
Great Service I've bought two vehicles from Charlie Bennett at Heggs, which is always a great experience. Amber in service is awesome, she always gives an honest ap I've bought two vehicles from Charlie Bennett at Heggs, which is always a great experience. Amber in service is awesome, she always gives an honest appraisal of what my vehicles need, and they are done right the first time in a timely manner! More
by Bvaughn1973
Employees Worked With
Charlie Bennett,Amber McFarland
October 09, 2017
Very knowledgeable Amber is very knowledgeable. Is a true professional. Have been getting my Ram truck serviced there since I bought it in 2015. Great communications wea Amber is very knowledgeable. Is a true professional. Have been getting my Ram truck serviced there since I bought it in 2015. Great communications weather on the phone,text,or email. More
by Bk
Employees Worked With
Amber McFarland
October 06, 2017
Took care of me right away. Amber took action got me in same day, got rental car. Was fixed and done the next day. Super will be back. Will recommend this dealership because of o Amber took action got me in same day, got rental car. Was fixed and done the next day. Super will be back. Will recommend this dealership because of our quick service. More
by Fixer up
Employees Worked With
Amber McFarland
October 05, 2017
Vibration in windshield Windshield vibrating was addressed and taken care of by amber McFarland she took care of it immediately and was fast and courteous I am very happy Windshield vibrating was addressed and taken care of by amber McFarland she took care of it immediately and was fast and courteous I am very happy More
by Sal
Employees Worked With
Amber McFarland
September 17, 2017
Service Dept Perhaps the new Jeep facility will help speed up the service time. The last 2 times I brought my Jeep in it resulted in overnite stays and delays in t Perhaps the new Jeep facility will help speed up the service time. The last 2 times I brought my Jeep in it resulted in overnite stays and delays in the work. Replacing a battery after having the Jeep towed over nite resulted in 2 days with an overnite. Amber and Joe both are responsive to my needs but getting the techs to do the job takes time. More
by Peter Plazony
Employees Worked With
Amber McFarland
September 04, 2017
Stay as far away as possible from this dealership!! I purchased a new 2016 Dodge Challenger from the dealership. Since day one, I have had issues with this car. I have brought it in over 8 times for the I purchased a new 2016 Dodge Challenger from the dealership. Since day one, I have had issues with this car. I have brought it in over 8 times for the same issues at over 20 days in their hands and it still isn't fixed. These guys are a joke and DO NOT CARE ABOUT CUSTOMERS. Very disappointed, in fact I'm calling Chrysler about a buyback and filing a suit. More
by MoPar4ever1
Employees Worked With
Dave Bartlett,Amber McFarland,Joe Bejarano
August 27, 2017
Failed to perform basic work The service department left out my front diff plug. I noticed this after driving 200 miles. There's was gear oil everywhere under my truck. They said The service department left out my front diff plug. I noticed this after driving 200 miles. There's was gear oil everywhere under my truck. They said they would take care of it. I have taken my truck there 2 times and they never washed off the gear oil. I have delt with Ben the GM and he doesn't give a crap. I have go get my trucks undercarriage detailed then fight them to get paid back. Total joke. More
by Tstreet585
Employees Worked With
Dave Bartlett,Amber McFarland
March 02, 2017
Horrible Customer services in the Servicing Department Brad is the worse Unfriendly he needs to be restrained on Customer Services. This is the second time I've been to this Dealership for service same thi Brad is the worse Unfriendly he needs to be restrained on Customer Services. This is the second time I've been to this Dealership for service same thing just a bad Experience. Brad Sucks xxx..... More
by Dodgeboi81
Employees Worked With
Brad Bondy
February 10, 2017
Recall related problem with vehicle. Horrible service. Took vehicle to this location due to a recall related problem. First, the vehicle was at the service center all day, and I did not receive an phone c Took vehicle to this location due to a recall related problem. First, the vehicle was at the service center all day, and I did not receive an phone calls or updates, after being told I would be contacted the same day. I had to contact the business at the end of the day, and the service employee was extremely rude over the telephone. I went to the dealership to retrieve my vehicle, after they refused to complete recall work. I dealt with Service Consultant/Assistant Service Manager Amber McFarland. The conversation started out cordial; however, she became very rude and antagonizing within two minutes, refusing to have the service center complete the recall work, and ultimately charging me for "diagnosing" the problem, which according to her there was no problem with my vehicle. Luckily, I called Jeep, and they were able to help me schedule the recall work to be completed in Scottsdale, at a different dealership. I had planned on getting my vehicle fixed, and trading it in for a Jeep Wrangler Unlimited, and at first, after the horrible experience with Amber, I decided not to. If all goes well at the dealership in Scottsdale, they will get my business for a new vehicle purchase. I do not recommend Superstition Springs Chrysler for service whatsoever, and I would not doubt that Amber represents the customer service culture at this particular dealership. Unfortunately, her customer service was extremely poor, and her demeanor was unprofessional. More
by DesertFirearms1911
Employees Worked With
Amber McFarland
September 30, 2016
Amazing Service Experiance I took my Jeep Wrangler in for a window repair. I had the opportunity to work with Amber McFarland and she is defiantly a huge asset to your company! I took my Jeep Wrangler in for a window repair. I had the opportunity to work with Amber McFarland and she is defiantly a huge asset to your company! Thank you again and see ya next service! More
by Bryan 123
Employees Worked With
Amber McFarland
