Courtesy Chrysler Dodge RAM of Superstition Springs

We spoke with a sales man from 9 am until 3pm about trucks, we spoke about a particular pickup truck making sure to ifdentify it by stock # last four #'s of vin color (mineral grey) and of course make trucks, we spoke about a particular pickup truck making sure to ifdentify it by stock # last four #'s of vin color (mineral grey) and of course make and model Ram 2500 4x4 crew cab. We spoke about the truck stating we wanted it to tow trailers with and needed the tow package and trailer brake control. We were advised the truck did not have teh trailer brake control installed but was wired for the trailer brake. I was told the truck had the tow package and was ready to hook up to any bumper pull traile I had (minus the ball mount and ball of course). We asked about the price of the vehicle and what the total would be after tax and license. We agreed to the price and spoke with the manager who unfortunately we didn't remeber his name. The manager identified the truck by stock #, vin, color, make and model adn told us the price and stated the truck had all we wanted minus the installed trailer brake control. I asked if we could come down the next day since we had been talking so long and it was my sisters birthday. The manager said the price was good only today, I again confirmed the truck and said ok we are headed down. We made the 3 hour drive to the dealership and met with another person who showed me the truck it was everything they said until I walked around the outside and saw the tow package was missing. I was advised the truck was actually a thousand dollars more and the tow package would be an additional 500 hundred dollars plus tax and license. I asked to speak to the manager we had been talking to and was advised he refused to talk to use. We were offered no explanation other then "sorry we got the stock #'s mixed up". HOW CAN THEY SAY THAT AFTER ALL DAY CONFRIMING STOCK #, VIN, COLOR, MAKE AND MODEL WITH US!!! AND THEN FOR A MANAGER NOT TO TALK TO US OR OFFER ANY KIND OF GIFT CARD, FUEL CARD, OR DECENT EXPLANATION AND APOLOGY FOR WASTING OUR DAY, TIME, MONEY TO MAKE A 6 HOUR DRIVE ROUND TRIP IS CRAZY. DO NOT BUY OR GIVE ANY SORT OF BUSINESS TO THIS LYING, SNEAKY, UNPROFFESIONAL DEALERSHIP!! HORRIBLE MORALS AND BUSINESS PRACTICES. More

Drove 2 hrs for a deal they promised, got there and they changed the numbers on us, did nothing to try a make it better changed the numbers on us, did nothing to try a make it better More

I was initially impressed with this dealership based on their selection and pricing. But when we ultimately failed to reach agreement on final pricing, the sales manager actually called me, took a very ag their selection and pricing. But when we ultimately failed to reach agreement on final pricing, the sales manager actually called me, took a very aggressive posture, and accused me of being disingenuous. I was absolutely stunned! Shortly after that, the salesperson called me back and apologized for his manager's behavior; absolutely the most misguided version of "good cop, bad cop" I've ever seen. Again, this dealership has a great selection, particularly of Ram trucks, and they seem to be able to deliver reasonable pricing. But go into it with your eyes wide open. It was the most negative car buying experience I've ever had. More

We met with the salesperson Dan Wood, he listened to what we wanted and helped us find it. As we went through the process including trade in Dan was always very commutative. The process went quite quickly we we wanted and helped us find it. As we went through the process including trade in Dan was always very commutative. The process went quite quickly we moved over to Adam Middaugh, this is one of the first times I have gone through this stage without any issues, Adam was very informative and a pleasure to work with. Overall this buying experience left me feeling positive not wondering. More

Letter to Dealership: I want you to know how dissatisfied Letter to Dealership: I want you to know how dissatisfied I am with you service center. On Monday and Tuesday I left several messages requiring Amber Letter to Dealership: I want you to know how dissatisfied I am with you service center. On Monday and Tuesday I left several messages requiring Amber to indicate what the status is on the repair of my vehicle. I left instruction on her voice mail both days with my cell phone number. On Monday she called and left a message on my wife's phone instead of following the message I left. I work in Downtown Phoenix and I needed this information so I knew whether my wife needed to be picked up or not. I never received a phone call. I called back later that evening and was told the sound under the dash was fixed but the ticking in the front wheel was not. I explained to Amber when I called to establish the appointment of service that the issues was not a ticking sound that is was a creaking sound and that your dealership had already taken care of that same creaking sound 2-3 months prior on the right front side. Since it was the exact same sounds and symptoms I assumed this repair would be completed in a timely manor. I have to say out of all the cars I have owned I have never experienced this level of incompetence. As I was typing this information I received a call from Amber and she stated they could not locate the problem on the left side. I will be contacting Dodge's Corporate office as well as this is unacceptable. More

Charlie, I would like to take the time and thank Charlie, I would like to take the time and thank you for all your hard dedication to me and my husband Johnny. You have touched our hearts and Charlie, I would like to take the time and thank you for all your hard dedication to me and my husband Johnny. You have touched our hearts and believe me I am sharing my vehicle purchase with everyone at the Pinal County Sheriff Office. You were an angel to us and every good deed do not go unnoticed because God knew your heart and your deep feeling for your customers you service. I will continue to share my story with other future buyer and hopefully they will be happy with the same great service we recieved. Charlie did an awesome job and I want everyone at the Car dealership to know all the employees were kind, caring, and very understanding to all our needs. My granddaughter was given popcorn and a fresh baked cookie, it was just a pleasant experiences for the whole family. CHARLIE YOU'RE AWESOME AND HOPE YOU CONTINUE TO BE THE BRIGHT STAR THAT SHINES DAILY AT SUPERSTITION SPRINGS. More

it took them 37 day to send the first check to pay off are trade in. in all it has been over two months and are trade in is still not paid off. are trade in. in all it has been over two months and are trade in is still not paid off. More

This dealership, or at least (Wayne and Bill)the 2 gentlemen I dealt with is fantastic, Friendly and fast, I only spent 2 hours there, and that included have the glass tinted on my new purchase. I gentlemen I dealt with is fantastic, Friendly and fast, I only spent 2 hours there, and that included have the glass tinted on my new purchase. I could go on and on and on, but the bottom line is, If you want to be treated great and be satisfied with no hassle pressure, Than this is the place to go. I felt right at home with these folks, My Thanks to you all. More

Fantastic experience. Wayne made sure that I got the car I wanted at a fair price. NO games just good old fashioned customer service. Bill Made sure the transaction and paperwork were handled quickly and ac I wanted at a fair price. NO games just good old fashioned customer service. Bill Made sure the transaction and paperwork were handled quickly and accurately. These guys really know what they are doing. It was worth the 50 mile trip! Thank you More

This dealer is close to me so we went to this dealer to look at a new car and I really liked the way they do things. They were very easy to work with and made us feel comfortable, I never felt pressured to look at a new car and I really liked the way they do things. They were very easy to work with and made us feel comfortable, I never felt pressured to buy from anyone there. We were unable to strike a deal with them on the sale but will plan on taking my new car here for future service work. More