Courtesy Chrysler Dodge RAM of Superstition Springs

Very unhappy with the games played at this dealership. Asked specifics about trail hawk that was in stock. Salesman said it was stock except for sunroof which we knew to be false. Vehicle was. 9k over msr Asked specifics about trail hawk that was in stock. Salesman said it was stock except for sunroof which we knew to be false. Vehicle was. 9k over msrp. Salesperson made us wAit 30+ min for a quote which was more then my Mercedes and included 9k of upgrades. Quote and payment info was crazy despite the specifics we requested We were very interested in purchasing this vehicle but felt like the dealership treated us like idiots, did not listen to us and were trying to drive their own agenda instead of what we wanted. We have purchased 8 vehicles from the Toyota dealership near this one and were never treated like this. Very negative experience for both my wife and I. Would not return to purchase car from this dealership More

We made an appointment for alignment, repair of ABS sensor(s) and general maintenance beginning of December, 2013. We were given a fixed date for Tuesday, January 07, 2014 at 7:00AM by the Service rep. sensor(s) and general maintenance beginning of December, 2013. We were given a fixed date for Tuesday, January 07, 2014 at 7:00AM by the Service rep. Gene Langen. On Monday, January 06 in the AM I called back and confirmed this appointment and was told that everything was scheduled and to be there at 7:00AM. I was at the Service desk by 6:50AM, signed the paperwork, handed over the key and asked how long it would approximately take. Mr. Langen said probably all day and that they would call me back later. At around 2:00 PM I received a voice mail that the car would not be ready that day. I called back at around 2:30PM to inquire if there was a technical problem and was told by Mr. Langen that they had not even started on the car but would probably have it ready by 11:00AM the next day and that he would make up for all the trouble. I told him that we needed the car very badly because of appointments and asked him to give me a call the next morning with the fixed time and also NOT to take any short cuts because of the time restraint. He promised to do all this and personally keep an eye on everything. I had not gotten any call from Mr. Langen by 2:00PM on Wednesday, January 08 so I called him and left a voice mail to call me back. No response, so I called back again at 3:00PM. No response either. So I drove to the dealership from Apache Junction to find out what was going on, only to find out that they hadn't started on the car and that the new schedule was now Thursday at 11:00AM. The only excuse was that they were very busy. I vented my anger and asked why they couldn't just be honest and reschedule the appointment and that I wanted my key and cancel everything. I also asked to speak to the manager. Mr. Langen went out to see his manager and came back saying that he was not available at the moment. After insisting to see him, we finally were let into his office. He apologized and offered some compensation in form of gas and a wash, as well as a rental. I said that I thought that this whole situation was very unprofessional and that I had lost all trust in this dealer and that I would never come back to them, although I have been a loyal customer for years when they still carried the Chrysler Sign of Excellence, which they apparently lost and which does not surprise me. I then left completely disgusted but not without prior demanding from them to erase my name and contact information from their customer list. I have many friends in the area and most of them drive Jeeps. I will forward a copy of this complaint to all of them and also post a copy on Facebook and Twitter. More

I bought a brand new RAM 1500 in March 2013 and I am up to 8 service invoices in less than 8,000 miles and less than 8 months of ownership. The first electrical problem took 5 drop-offs to finally get fixe to 8 service invoices in less than 8,000 miles and less than 8 months of ownership. The first electrical problem took 5 drop-offs to finally get fixed (Arizona Lemon Law requires 4). When I was assigned a new service advisor for my 2nd electrical issue, I emailed the service manager to let him know I was coming in for an appointment in a few days so that he could give the new service advisor a heads-up about my truck's history (clearly I wasn’t happy about bringing the truck in for visit #6). However, Dave, the service manager, never said a word to the new service advisor, he never acknowledged my email with a reply, and he never even said hello when he saw me in the service department that day. The day after issue #2 was resolved, electrical issue #3 came up the following day. My truck spent another couple of days in the service department and then I found out it would be another week until the necessary parts came in from Michigan (all parts seemed to take a week to get in). I spoke with the General Manager, who finally offered to replace my truck with a brand new version of exactly what I had. After 3 more weeks of waiting, I found out they were happy to replace my truck as long as I took a $10,000 hit on the deal. They may not have been making money on the swap, but they certainly weren’t taking a hit. Off to the Lemon Law lawyer I go. I wouldn’t recommend going near this dealership for service or sales. More

Brought my vehicle in for service and a recall issue. The service person Raul had no idea what I was talking about and he seemed frustrated when he hung up on me. Went to pick my Jeep up and they had apparen service person Raul had no idea what I was talking about and he seemed frustrated when he hung up on me. Went to pick my Jeep up and they had apparently left it out in this weekends rain storm and it was flooded inside. In my opinion, this dealership is the worst as they won't even return my calls to fix my problem. More

I purchased a vehicle from this dealership. I chose to go to them for my used vehicle because the service department had worked on my 84yr old mothers Town and Country and they were very professional, Pol go to them for my used vehicle because the service department had worked on my 84yr old mothers Town and Country and they were very professional, Polite and treated her with respect. Every person that I encountered while at the dealership went out of their way to greet me, speak to me and make me feel at home. There was a glitch the day after I had purchased the vehicle pertaining to advertised price and what I had paid (website info was updated the morning after to reflect sales prices.) (was a marketing mistake not directly the sales persons mistake) My sales person was busy so I spoke to the Sales Manager listed above and the matter was resolved quickly and to my satisfaction. This made my experience buying a vehicle ABOVE pleasant. They acknowledged that I was a valued customer and was worth making happy even though legally they were not bound to do so. I would certainly recommend them to others. In fact I have mentioned on my facebook page how happy I was with how I was treated and how happy I am with my new to me Jeep. JOB WELL DONE. I am looking forward to my future business with this dealership. More

Edit: I had posted on this site a very positive and even glowing review of this dealership. However, after having owned my van for 2 months, it pains me to have to return here to change this review to be e glowing review of this dealership. However, after having owned my van for 2 months, it pains me to have to return here to change this review to be entirely negative. As I reviewed before, the sales experience was great. However, one part of that sales experience turned out to be a nightmare. It begins with my mistake of trusting our Salesman Oscar Gomez, that he would make a priority the wobble and pull of the tires of our van if we purchased the van that day. Yes, I have learned from that mistake. To make a VERY long story somewhat short... We had to return back to the dealership 5 times, yes, 5 times to get a simple tire issue fixed with the tires. These visits involved multiple people that would test drive out van, promise us that it was fixed, only to have us return the van, and have to point out multiple times to multiple people that the problem was still evident. While I understand that having to specifically point out the issue once or maybe twice to a service manager is normal and even acceptable, having to make as many visits as we had to, and be told so many times that our van was fixed when it wasn't... to be told that it was fine after multiple people had driven it to test it, (Chris, the Technician, Quality Control Manager Chris West, Service Manager Dave Bartlett, Salesman Oscar Gomez) and then to drive it myself to find that the problem was still there... it totally unacceptable. Throughout the entire situation there were TWO occasions where I was left waiting for over an hour on the sales floor as Marc Ray was supposedly getting someone to help me only adds to my frustration. At the end of this ordeal, (1.5 mos after buying the van) I was told that a slight wobble was within normal specifications for the (crappy) tires that the 2013 Town & Country have on it. I agreed however that the pull to the right was gone. I asked Dave Bartlett at the time what the dealership could do to make this up to my wife and I since we had been paying on a brand new van now for nearly 2 mos, and did not feel like we had a brand new van, and that we had only had it in our possession roughly half the time. He mentioned that he could offer me some free services through the service department. I told him that I was not interested in that. He said he would speak to his operations manager and get back with me. The next day, Dave texted me and said that he could offer me two years' free oil changes to make this up to me. I again told him that I was not interested in this, and that we had already purchased a 2 years' discounted maintenance package, so this wasn't any help anyway. He said he would get back to me after speaking to his operations manager again. I reminded him 1 week later that I never heard from him, he said he would ask again and let me know. This was two weeks ago and I have not heard back from him again. More

I recently purchased a used vehicle from Superstition Springs Chrysler; within a month, I had to dump over $500.00 into it. The dealership never inspected this vehicle prior to selling it. I had it into Springs Chrysler; within a month, I had to dump over $500.00 into it. The dealership never inspected this vehicle prior to selling it. I had it into the service dept. 2 times, and they stated they could not find anything wrong with the vehicle. I ended up taking it to my mechanic, and found it had many issues. It had 2 broken motor mounts, I had to have the fuel system cleaned, replace the fuel filter (old and covered with gunk), brake fluid was contaminated, the throttle body was gummed up, and it had extremely low transmission fluid. The emergency brake did not work, it was completely shot (after speaking/arguing with the sales manager, this issue was repaired at no cost). On top of that, the CD player kept eating the CD's. The dealership sent it out for repairs, and now I am going on a month and a half with no stereo in my car. I have spoke to the Service Advisor, the Used Car Manager, and even the contractor that is suppose to be repairing the stereo. I can not get an estimate of when I will have it. It seam the dealership not wanting to please the customer, but rather pinch their pennies. Needless to say, I do not recommend this dealership, and I will never buy from them again. More

I had an all around pleasant car buying experience. Leann Victor was professional, extremely personable and diligent. I ordered a vehicle with Leann. She gave model customer service. I will recommend Leann a Victor was professional, extremely personable and diligent. I ordered a vehicle with Leann. She gave model customer service. I will recommend Leann and "her" dealership to my friends and family. Thanks!! More

I've been using this dealership for years and everyone I have come in contact with, whether the mechanics, courtesy driver, or management has been a pleasure to work with. But I especially have t everyone I have come in contact with, whether the mechanics, courtesy driver, or management has been a pleasure to work with. But I especially have to compliment Amber who has been my service advisor for most of that time- she is always helpful and pleasant as well as being competent and knowlegable about my vehicle. I have a high degree of confidence in her and the dealership in general. More

Walking into the service dept and being treated so rudely by amber was quite the dissapointment. She has an arrogant air about her and was even rude to customers on the phone. Mary the cashier was smiling an by amber was quite the dissapointment. She has an arrogant air about her and was even rude to customers on the phone. Mary the cashier was smiling and very helpful. She should be the first point of contact for people coming in the door instead of amber. More