Courtesy Chrysler Dodge RAM of Superstition Springs

Edit: I had posted on this site a very positive and even glowing review of this dealership. However, after having owned my van for 2 months, it pains me to have to return here to change this review to be e glowing review of this dealership. However, after having owned my van for 2 months, it pains me to have to return here to change this review to be entirely negative. As I reviewed before, the sales experience was great. However, one part of that sales experience turned out to be a nightmare. It begins with my mistake of trusting our Salesman Oscar Gomez, that he would make a priority the wobble and pull of the tires of our van if we purchased the van that day. Yes, I have learned from that mistake. To make a VERY long story somewhat short... We had to return back to the dealership 5 times, yes, 5 times to get a simple tire issue fixed with the tires. These visits involved multiple people that would test drive out van, promise us that it was fixed, only to have us return the van, and have to point out multiple times to multiple people that the problem was still evident. While I understand that having to specifically point out the issue once or maybe twice to a service manager is normal and even acceptable, having to make as many visits as we had to, and be told so many times that our van was fixed when it wasn't... to be told that it was fine after multiple people had driven it to test it, (Chris, the Technician, Quality Control Manager Chris West, Service Manager Dave Bartlett, Salesman Oscar Gomez) and then to drive it myself to find that the problem was still there... it totally unacceptable. Throughout the entire situation there were TWO occasions where I was left waiting for over an hour on the sales floor as Marc Ray was supposedly getting someone to help me only adds to my frustration. At the end of this ordeal, (1.5 mos after buying the van) I was told that a slight wobble was within normal specifications for the (crappy) tires that the 2013 Town & Country have on it. I agreed however that the pull to the right was gone. I asked Dave Bartlett at the time what the dealership could do to make this up to my wife and I since we had been paying on a brand new van now for nearly 2 mos, and did not feel like we had a brand new van, and that we had only had it in our possession roughly half the time. He mentioned that he could offer me some free services through the service department. I told him that I was not interested in that. He said he would speak to his operations manager and get back with me. The next day, Dave texted me and said that he could offer me two years' free oil changes to make this up to me. I again told him that I was not interested in this, and that we had already purchased a 2 years' discounted maintenance package, so this wasn't any help anyway. He said he would get back to me after speaking to his operations manager again. I reminded him 1 week later that I never heard from him, he said he would ask again and let me know. This was two weeks ago and I have not heard back from him again. More

I recently purchased a used vehicle from Superstition Springs Chrysler; within a month, I had to dump over $500.00 into it. The dealership never inspected this vehicle prior to selling it. I had it into Springs Chrysler; within a month, I had to dump over $500.00 into it. The dealership never inspected this vehicle prior to selling it. I had it into the service dept. 2 times, and they stated they could not find anything wrong with the vehicle. I ended up taking it to my mechanic, and found it had many issues. It had 2 broken motor mounts, I had to have the fuel system cleaned, replace the fuel filter (old and covered with gunk), brake fluid was contaminated, the throttle body was gummed up, and it had extremely low transmission fluid. The emergency brake did not work, it was completely shot (after speaking/arguing with the sales manager, this issue was repaired at no cost). On top of that, the CD player kept eating the CD's. The dealership sent it out for repairs, and now I am going on a month and a half with no stereo in my car. I have spoke to the Service Advisor, the Used Car Manager, and even the contractor that is suppose to be repairing the stereo. I can not get an estimate of when I will have it. It seam the dealership not wanting to please the customer, but rather pinch their pennies. Needless to say, I do not recommend this dealership, and I will never buy from them again. More

I had an all around pleasant car buying experience. Leann Victor was professional, extremely personable and diligent. I ordered a vehicle with Leann. She gave model customer service. I will recommend Leann a Victor was professional, extremely personable and diligent. I ordered a vehicle with Leann. She gave model customer service. I will recommend Leann and "her" dealership to my friends and family. Thanks!! More

I've been using this dealership for years and everyone I have come in contact with, whether the mechanics, courtesy driver, or management has been a pleasure to work with. But I especially have t everyone I have come in contact with, whether the mechanics, courtesy driver, or management has been a pleasure to work with. But I especially have to compliment Amber who has been my service advisor for most of that time- she is always helpful and pleasant as well as being competent and knowlegable about my vehicle. I have a high degree of confidence in her and the dealership in general. More

Walking into the service dept and being treated so rudely by amber was quite the dissapointment. She has an arrogant air about her and was even rude to customers on the phone. Mary the cashier was smiling an by amber was quite the dissapointment. She has an arrogant air about her and was even rude to customers on the phone. Mary the cashier was smiling and very helpful. She should be the first point of contact for people coming in the door instead of amber. More

I found my salesman Mercury very helpful and he listened to what I wanted and help me find the perfect car. I would highly recommend this dealership I found the people all friendly and helpful from finance to what I wanted and help me find the perfect car. I would highly recommend this dealership I found the people all friendly and helpful from finance to service More

team members were very courteous and listened to the problem I was having and went the extra mile to resolve it. Amber kept me informed and the tech that worked on my Town and Country(Tim) worked very d problem I was having and went the extra mile to resolve it. Amber kept me informed and the tech that worked on my Town and Country(Tim) worked very diligently to make a permanent fix. More

The sales associates that assisted me, Jim Werklund and Veronica Durphey, were professional, knowledgeable and friendly. They made my car buying experience "painless". I didn't feel any pressure to purch Veronica Durphey, were professional, knowledgeable and friendly. They made my car buying experience "painless". I didn't feel any pressure to purchase. I had in mind what I was looking for and the price range that I was comfortable with and I was more than happy with the end result. I left the dealership with my new Jeep Patriot and a Lifetime Warranty. I have recommended this dealership and the sales associates to friends and family. More

my jeep has had an intermittent electrical issue. It has been very difficult to determine the actual cause of the problem, but the service department, especially Amber McFarland, has been very patient with been very difficult to determine the actual cause of the problem, but the service department, especially Amber McFarland, has been very patient with me and my concerns. They were able to determine the problem and found a solution. Overall, I have been extremely impressed with Amber's communication skills, and her knowledge of the vehicle. She is really the only reason I have returned to this dealership. Employees like her are difficult to find. She has a dedication to her job that goes above and beyond the norm. It is refreshing in this day and age to have someone make you feel comfortable and at ease knowing they are doing their best to get your vehicle to perform as it should. I will continue to take my vehicle for sevice at this dealership based on my experience. More

Joshua continues to help me after my purchase. Thanks for your loyalty. I will continue to use this dealership to service my vehicle for future maintenance. your loyalty. I will continue to use this dealership to service my vehicle for future maintenance. More