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Courtesy Chrysler Dodge RAM of Superstition Springs
Mesa, AZ
1,626 Reviews
Courtesy Chrylser Dodge Ram always maintains competitive new and pre-owned inventories. Whether you live in Mesa, AZ, where our dealership is located, or in surrounding areas such as Phoenix, Scottsdale, Tempe, Gilbert, Chandler and/or Glendale, Arizona – Courtesy CDR is here to give you the best deal, world class service, and great financing!
Staffed with experienced sales representatives and top trained technicians, we’re here to provide a fun, easy and valuable automotive shopping and service experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,626 reviews
March 27, 2019
Basic Maintenance Service While visiting in the Mesa area, I needed the 15,000 mile maintenance service on my 2500 Ram. I called the dealership to see if they could take me in While visiting in the Mesa area, I needed the 15,000 mile maintenance service on my 2500 Ram. I called the dealership to see if they could take me in that day. After a couple lengthy delays on the phone and being put on hold, I was transferred to the "Scheduling Department" where they were able to book me in that morning. I specified that the appointment was for the 15,000 mile maintenance check including oil and filter and fuel filters. I was assigned a Service Advisor. I arrived and the Advisor met me to go over the service. I again mentioned the 15,000 maintenance service (the manual lays out what is required for this service), including oil and filter and replacement of the fuel filters. There are a number of other items on the scheduled service, i.e. tire rotation, inspections and lubrications, etc. but I didn't specify any of those to the Advisor as I assumed they would be part of the scheduled service. The Advisor showed me to the lounge area where I waited. The service was completed in a reasonable amount of time (quicker than I was expecting). The Advisor came and got me in the lounge and took me to the Cashier (who is stuck in a tiny cubicle hardly large enough for two people to be in). There was no verbal review of what work had been completed. The invoice was given to me (amount was what I was quoted) and identified 1. oil and filter change, 2. fuel filters replaced (indicating the customer wanted the filters replaced) and 3. complimentary quality vehicle inspection (whatever that is). The invoice did not indicate the 15,000 mile maintenance service and there was no indication that any other work was performed on my vehicle, i.e. tire rotations, lubrications, etc. At this stage I have no idea if any maintenance service was done other than the oil and filter and the fuel filters. A Google review of the dealership indicates that it has new ownership and that seems to be the "excuse" they use to customers who have had less than a positive experience. From the initial phone call experience (asking for the Service Dept. so I could book a service) to the somewhat ho-hum attitude of the Service Advisor to the Cashier set-up and the lack of detail on the invoice, my experience was okay but certainly not good enough that I would return for another service to this dealership. More
by Doug
Employees Worked With
Stephen
March 15, 2019
Oil change Came in for oil change and the services agent was very professional and attentive. They also re programmed the transmission. It is typical for this ca Came in for oil change and the services agent was very professional and attentive. They also re programmed the transmission. It is typical for this car when you have multiple drivers. Thanks for providing good service. More
by IZZY
Employees Worked With
Matt Brown,Gene Langen
March 14, 2019
BUYER BEWARE I bought a truck from the in Sept 2018 and have yet to get the title to the car I bought. It has been 6 months and they can't give me a title. They I bought a truck from the in Sept 2018 and have yet to get the title to the car I bought. It has been 6 months and they can't give me a title. They don't own the truck and sold it. Beware when buying from them Check out Call Joe for action on channel 15 in phoenix az. Make sure you ask for proof for a clear title when you buy from them. I did no trade just bought truck the truck More
by deb
Employees Worked With
MS WALKER
March 11, 2019
Fast and courteous service We did the quick lube and were very satisfied . We also purchased the oil change and tired rotation package which was a great deal and will save us m We did the quick lube and were very satisfied . We also purchased the oil change and tired rotation package which was a great deal and will save us money on the next 2 service calls More
by Caryear
Employees Worked With
Amber McFarland
March 09, 2019
Replaced battery Diagnosed a bad battery and need to replace. The dealer charge $135 for the diagnosis fee and $185.00 for the battery. But they willing to work with m Diagnosed a bad battery and need to replace. The dealer charge $135 for the diagnosis fee and $185.00 for the battery. But they willing to work with me and charged $253.00 instead. More
by Joyanwoo
Employees Worked With
I don’t remember their names
March 09, 2019
First time customer Overall good visit. A little less upsale would be good though. Overall time to complete oil service and tire rotation was a bit long. Please consider Overall good visit. A little less upsale would be good though. Overall time to complete oil service and tire rotation was a bit long. Please consider adding Diesel oil change to your express service. More
by Proboss
Employees Worked With
Matt Brown
March 02, 2019
Excellent technical skills and Customer support I’v Been going to this dealership for car buying and services for nearly 10. I’ve always received top notch support and service. I go no place else no I’v Been going to this dealership for car buying and services for nearly 10. I’ve always received top notch support and service. I go no place else nor would I recommend any other place. More
by Paladin06
Employees Worked With
Oscar Gomez,Dave Bartlett,Amber McFarland
February 08, 2019
Repair transmission Had to come back twice for the repair. Staff was friendly and helpful. Picked up my truck and had to return after 50 miles. Same problem. The mechanic Had to come back twice for the repair. Staff was friendly and helpful. Picked up my truck and had to return after 50 miles. Same problem. The mechanic had to do more work another couple of days. More
by Truckguy
Employees Worked With
Amber McFarland
February 08, 2019
Oil changes I usually get my car in on Saturday morning early to beat the crowd but it’s not a quick morning if I am not there first thing the oil change could ta I usually get my car in on Saturday morning early to beat the crowd but it’s not a quick morning if I am not there first thing the oil change could take a little time not a big thing I just sit back and have a cup of coffee and maybe a danish and read the paper and before you know it is done and I am on my way I always have great service when I go there More
by Jlarter1
Employees Worked With
Dave Bartlett,Amber McFarland
January 29, 2019
Never going back for Service Made an appointment 2 weeks out. Was the first in line at 6:50 AM. Oil Change, Check Codes, and Check Parking Brake. Told them I'd wait. Twice. W Made an appointment 2 weeks out. Was the first in line at 6:50 AM. Oil Change, Check Codes, and Check Parking Brake. Told them I'd wait. Twice. Waited for it. 3.5 hours later the Tech called me, and I told the tech to just come talk to me. He said they just got it up on the rack. Asked to talk to the service manager, and service writer came over and said they'd been working on it since 7:00AM (should have gotten story straight with the Tech). Then lied again on what I told him I wanted done. I think they did an oil change, but now I can't be sure of anything they told me. I've waited a long time for simple things at Dealerships over many decades, but this is the absolute worst. Lots of other places around. More
by bscheets
Employees Worked With
Not100%SureOfName
