Courtesy Chrysler Dodge Jeep Ram

I have been itching to leave this review. If i could give this location NEGATIVE stars, i would. I purchased a vehicle from carmax and took it here to be inspected and then serviced. I took m If i could give this location NEGATIVE stars, i would. I purchased a vehicle from carmax and took it here to be inspected and then serviced. I took my car there assuming it would be a 3-5 day process. After dropping my vehicle off, we asked that they stay in contact with us to keep us updated on the repairs. We received literaLLY NO communication. I’m already antsy because its a new car to me, and I’m ready to drive it. My car sat for 3 days before they even looked at it. I understand they may have been backed up but that’s where that communication comes in. That’s 3 days i could’ve been using my only form of transportation. Then, they finally inspect it and say it needs an alignment, and small handle in the back repaired. I told them after they complete the alignment, give me a call to come pick up my vehicle. I dont have a problem returning to get the handle fixed, but i NEED MY CAR. Its been there two weeks at this point. No call. We call to check the status of my vehicle, but of course no one answers. We decide we will show up, and regardless of what they have or haven’t done, in leaving with my vehicle, and will return when they’re ACTUALLY ready to work on it. We show up and they tell us they just received the part and my vehicle should be ready that same day at 4. We leave, and at 4 we call. Guess who doesn’t answer? We decide to return because my car should be ready right? We return to pick up my vehicle and apparently everything is done, but after the alignment that they supposedly completed days ago, a test drive must be done. They had not completed the test drive and say if i leave with the car and the test drive is not done, it voids my warranty. We drove up to dodge after being told my vehicle would be ready, just to have to leave without my car again. I wouldn’t send my worst enemy to this GOD-AWFUL LOCATION. I posted my experience to social media and got an outpour of agreement that this is the literal sorriest excuse for a dealership. I haven’t met a single person that has had a pleasant experience here. And don’t even try to file a complaint if you dont want to jump through hoops and perform circus tricks to get a manager on the phone. Lucky for them i have the time. I wont stop until the situation is rectified but you couldn’t pay me to return to this location. More

First, I love my Jeep Gladiator Sport 2021. When I came to Stonecrest Courtesy Chrysler Dodge Jeep Ram, I had just totaled out my car and did not want to be replacing one. But with the excellen When I came to Stonecrest Courtesy Chrysler Dodge Jeep Ram, I had just totaled out my car and did not want to be replacing one. But with the excellent customer care service from Gemar. I made my purchase with ease. He is a asset to the Company, and I would refer anyone to him. He goes above and beyond. Thank you Gemar for all you do More

Where do I start first off I was charged for oil changes when I had a warranty and also purchased a brand new jeep ticking sound called Reggie(so call supervisor) no answer or never call back finally finds when I had a warranty and also purchased a brand new jeep ticking sound called Reggie(so call supervisor) no answer or never call back finally finds him at the dealer he claims oh I’ll call you back NEVER! This man shouldn’t be a manager he sucks all levels all he does is run and hide from problems! Not only that employees either call out or quit! Not my problem but they never document or resolve any problems will definitely be my last visit here! Jeep still clicks and still haven’t received my refund More

#courtesyhasnone #nocourtesy #greatextortionist #biggestextortionist 6/9 #1: (119249 mileage in ) took care in due to thermometer gage fluctuating the previous eve(NOT HOT) 6/15 :#2 went to check #biggestextortionist 6/9 #1: (119249 mileage in ) took care in due to thermometer gage fluctuating the previous eve(NOT HOT) 6/15 :#2 went to check on vehicles diagnostic (not done yet) 6/16: #3-Service rep Christy at 11:49am said to pick up car it’s nothing wrong(I opted & requested a full diagnosis)shortly after 3:48 received call-I call back for her to tell me it’s an engine. 6/17/22 was told protect my car isn’t covering “engine” . Furthee investigation shows car techniction drove my car an extra 45 miles…119294 mileage out questioning whether this is reason for head gasket being blown?! Out of car and still have had that requested call from General manager that I requested 4 times. Even after being s loyal customer that has purchased 2 brand new cars of the lot!!! #worstcardealership Going to get a lawyer More

working at CDJR StoneCrest is a very flexible work environment with likable colleagues. Everyone is honest and remains professional in the sales environment! environment with likable colleagues. Everyone is honest and remains professional in the sales environment! More

Outstanding place to work for & purchase a car from. The salesmen are welcoming, and accommodating! This business caters to customers, and ensures an excellent purchasing experience. The salesmen are welcoming, and accommodating! This business caters to customers, and ensures an excellent purchasing experience. More

Excellent customer service from Gemar, Jordan, Michael and finance manager. Will be back when its time to buy again. and finance manager. Will be back when its time to buy again. More

Gemar is the absolute best. He made sure that I had a smooth experience from start to finish and provides outstanding customer service. Thank you Gemar! He made sure that I had a smooth experience from start to finish and provides outstanding customer service. Thank you Gemar! More

I purchased a car & took it back the next day they wouldnt take it back after a few days agreed to trade inAfter being told that I could trade my car in Amber the sales person & the dealership told me wouldnt take it back after a few days agreed to trade inAfter being told that I could trade my car in Amber the sales person & the dealership told me they didn't want my business no more because of bad review when your opinion shouldn't make a difference why send it out wanting to know about your experience if it's a penalty for answer. Once they get your cash your a non factor & they talk to you like crap after. RUN RUN RUN IF YOUR UNSURE. DONT DO BUSINESS HERE & READ EVERYTHING ain't no turning back. More

It’s been 2 hrs and 30 mins since I came in for an oil change. Still haven’t gotten the truck back yet, but I’ve seen vehicles that don’t have waiting customers already finished. I’ve worked for a dealer change. Still haven’t gotten the truck back yet, but I’ve seen vehicles that don’t have waiting customers already finished. I’ve worked for a dealer as a lube tech and a line tech, and I know it doesn’t take 2hrs and 30 mins to do an oil change. I did just receive my summary and added services recommended, and then it told me that my truck would be ready by 12:30. So if that’s true I will be waiting here for 4 hours and 30 mins for a 20 min oil change. Service advisor was great though, technician doing the services? Nah, 0/100 More