Courtesy Chevrolet Center
San Diego, CA
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3,571 Reviews of Courtesy Chevrolet Center
The service and sales reps here are great, but the management is not. The sale of my used car was shady. Critical information that should have easily shown up on a basic inspection was not presented t management is not. The sale of my used car was shady. Critical information that should have easily shown up on a basic inspection was not presented to me before the sale. After a week of negotiating, and not having a car while they made a repair that they were insisting I pay for myself, the sales manager finally agreed to pay for part of the repair, but not fix the entire problem. I feel this was a mistake because instead of leaving me a happy customer by doing what was the right thing to do, I am instead left unsatisfied, and do not trust them. I have no confidence that my car was ever checked out before they sold it to me and I have had several other issues arise during the last few weeks after they made it very clear that I purchased the car “As is” and therefore they were not responsible. These issues could not have been easily missed, which is why I feel it was a shady sale. If you are going to sell a car ‘as is’ at a reputable business, you should make the customer aware of what is wrong with the car before they agree to purchase it, otherwise it feels dishonest, like things are being intentionally covered up, or the alternative, that they are not even performing a basic inspection before selling a car at a “reputable dealership”. I was not purchasing a car off of craigslist, I chose their dealership for a reason. In the future I will not be so trusting. More
Katrina was awesome! She is very friendly and listens to your issues with the vehicle brought to be service. She has excellent communication skills and keeps you up to da She is very friendly and listens to your issues with the vehicle brought to be service. She has excellent communication skills and keeps you up to date on the status of your vehicle. More
Rafael is awesome, we always bring our car in for service with him, wether its an oil change or a diagnostics he always makes sure to keep us updated and gets it to us taken care of with a Lyft home. with him, wether its an oil change or a diagnostics he always makes sure to keep us updated and gets it to us taken care of with a Lyft home. More
I got there 5 mins early and then waited 22 minutes after my appointment time for someone to even acknowledge me and come greet me for my appointment….while I watched other people drive in after me and be he my appointment time for someone to even acknowledge me and come greet me for my appointment….while I watched other people drive in after me and be helped. Once I finally got checked in…everything after that was good. More