Courtesy Chevrolet Center

Courtesy Chevrolet Center responded

Connor, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Justin True Courtesy Chevrolet General Manager jtrue@courtesysd.com

Connor responded

First and foremost I know that my tires were not rotated because I was having a low pressure issue with my back right tire and the same tire is still showing low tire pressure in the same spot. So clearly all that was done was air was put into the tires. Second, I have had a squeak in my suspension that I have heard since about 3-6 months after I bought my car in 2019. The squeak has been coming from the front of the car and is noticeable to anyone driving or riding in the car. I was T-boned January 2021 in the back left tire and was told by Katrina that the technician listened to the squeak and bounced on it and that it is coming from that back left tire. When I asked if he drove the car, Katrina stuttered and said oh, uh, yeah and it's coming from the back left tire. I don't believe that the tech drove the car anywhere because if he had you can hear the squeak as soon as the steering wheel turns or the front not back tires bounce or go over any bump. Also, the back left tire is still in its same spot because there is a bump in the tire from the accident and it is still in the same location. I expected at least an acknowledgement of some possible issues in that location since the tires haven't been looked at since then. Third, I have been having an issue with my stereo and I don't know if it is CarPlay or the stereo but was told by Katrina that the tech looked at it and there was no issue. I was extremely clear when I said it happens when it is plugged in and then I cannot get it to connect via Bluetooth after the fact. Again it is apparent that the stereo wasn't truly evaluated because I told her where the cable was when I reported the issue at drop-off and when she called to tell me my car was done and brought up the stereo issue she had to ask if there was a cable in the car. I was told that Service would have my car overnight to completely evaluate it. I left my car a little before 9 am and was called at 1:20 pm to pick it up. I am beyond disappointed with the service. I was already upset about the Chevy Cruze being discontinued as of the 2019 that I purchased because of all of its issues. I've had to have a new engine put into the car due to shoddy, half-assed manufacturer's floor errors and now I can't even get decent service done to the car. Also, I purchased 3 oil change/tire rotation packages from Courtesy and I need to find out if these are good at another dealership, if they are not then I need a refund because I will not be returning to Courtesy for anything else.

Courtesy Chevrolet Center responded

Thank you for sharing your experience with us. Here at Courtesy Chevrolet of San Diego, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact us directly. Sincerely, Justin True Courtesy Chevrolet General Manager jtrue@courtesysd.com

Courtesy Chevrolet Center responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, Justin True Courtesy Chevrolet General Manager jtrue@courtesysd.com

Courtesy Chevrolet Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Justin True Courtesy Chevrolet General Manager jtrue@courtesysd.com

Courtesy Chevrolet Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Justin True Courtesy Chevrolet General Manager jtrue@courtesysd.com

Courtesy Chevrolet Center responded

Thank you for the feedback! We are happy to hear about your positive experience at Courtesy Chevrolet of San Diego, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Justin True Courtesy Chevrolet General Manager jtrue@courtesysd.com

Courtesy Chevrolet Center responded

Thank you for taking the time to write this review. We are pleased to hear that Katrina was able to provide an efficient and overall positive experience. Please come see us for any future needs. We hope to be of service to you again in the future. Sincerely, Justin True Courtesy Chevrolet General Manager jtrue@courtesysd.com

Courtesy Chevrolet Center responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Justin True Courtesy Chevrolet General Manager jtrue@courtesysd.com

Courtesy Chevrolet Center responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Justin True Courtesy Chevrolet General Manager jtrue@courtesysd.com

Courtesy Chevrolet Center responded

Thank you for recognizing your experience at Courtesy Chevrolet of San Diego. We consider customers as part of our family, and as an extended part of our family, we want you to receive the kind of treatment each of us would want and expect. We look forward to working with you in the future and hope you keep us in mind the next time you are car shopping. Sincerely, Justin True Courtesy Chevrolet General Manager jtrue@courtesysd.com