Courtesy Cadillac

Wonderful experience We spent most of the day at another dealership that promised a no haggle easy car buying experience (you know the ones) only to walk away upset with t We spent most of the day at another dealership that promised a no haggle easy car buying experience (you know the ones) only to walk away upset with the way we were treated and the time we wasted. I called ahead of time to Courtesy Cadillac and told them exactly what we wanted and that we were low on patience and time. We were greeted at the door by the manager and the salesperson I had spoke with on the phone. The cars we were interested in were ready to drive and the finance manager was quick to jump in and get the process going. They were very professional and continued apologizing for how we had been treated by the other dealer. I could tell they truly cared and wanted to make the process as quick and painless as possible. I believe they are under new ownership and I can't think of a single negative thing to say about everyone that we worked with through the process. We almost drove an hour home after our bad experience but instead called Courtesy and we are glad we did. We bought a great car for a fair price. We got a reasonable amount for our trade and we were happy with our financing options. This is the way car buying should be. More

Do NOT go here I took my car there on Friday. Service writer told me part was coming from Cincinnati, OH. Mechanic told me he didnt work on Saturday and the servic I took my car there on Friday. Service writer told me part was coming from Cincinnati, OH. Mechanic told me he didnt work on Saturday and the service dept is open on Saturdays so my car wont be fixed & is held up til Monday. Im like ok, but Brown Brothers Cadillac said they could do the job on Monday. Parts clerk said part was then coming from St. LOUIS on Monday morning. I called back to check on status and parts mgr told me its coming from Charlotte, NC. I was just called by parts mgr after 4:30p.m. & told part isnt due for delivery til tomm by 430pm...part was originally suppose to be overnight and the on Saturday. No one seems to know what to do, who to talk to and NO COMMITMENT TO THE CUSTOMER. THEIR WORD, QUALITY and TRUSTWORTHINESS is ending up to be not worth bringing ANY vehicle here EVER. I could have taken my car to Brown Brothers Cadillac and had it serviced by now. Do you think this is the way a customer should be treated???? More

"Mo" was the man!!! I hate to buy cars!!! Looking for a car on New Years Eve, stopped by Courtesy Cadillac (Sam Swope) because we saw one on the website. Walked in the d I hate to buy cars!!! Looking for a car on New Years Eve, stopped by Courtesy Cadillac (Sam Swope) because we saw one on the website. Walked in the dealership and Mo (Maurice Noble) walked up and greeted us so nice, not like the typical car salesman (fake). He showed us the car, test drove with us then started the dreaded discussion. He was up front and to the point and HONEST. The entire deal took just a little over 90 minutes and we were out the door with our 1st Cadillac. I don't know how long it will be before #2, but I hope that Mo is there to handle the deal. The rest of the staff we talked with was extremely nice and helpful. Only issue was the extended warranty cost was not totally told to us correctly and we since went back and canceled the part that was not needed. Over all I am very happy with my first experience with Cadillac, and this was the second vehicle bought from the family of dealerships. More

My Experience I was helped by Maurice Noble when I visited the dealership. He is very professional. He did not force anything on me. He is very knowledgeable. He di I was helped by Maurice Noble when I visited the dealership. He is very professional. He did not force anything on me. He is very knowledgeable. He didn't make promises he couldn't keep. I will definitely come back again. They have my business in the future. I just want to say thanx for everything. More

Ed Silver-True Salesmanship 1st of all... I was able to find the exact vehicle that I was searching for. In addition to finding the vehicle I was in search of, I would like to g 1st of all... I was able to find the exact vehicle that I was searching for. In addition to finding the vehicle I was in search of, I would like to give recognition to a truly Top Notch Salesman, Ed Silver. I am a Regional Sales Manager at my current employer, so trust me when I say that I meet a lot of "sales people"! Ed stood out! He had a very calm and cool way of handling my needs. Not one time was he pushy, and he was very informative throughout the entire process. Not one time did I feel vulnerable! For a fair and honest car buying experience, I recommend Ed Silver! Ed, keep up the great work! -Eric Fuery More

Service of five vehicles over 10+ years Tony Jeffries in Swope Cadillac service department is excellent Fair, honest, prompt and always goes the extra miles. I have purchased cars from this Tony Jeffries in Swope Cadillac service department is excellent Fair, honest, prompt and always goes the extra miles. I have purchased cars from this dealer because of my trust for Tony. More

Awesome car buying experience I bought a Cadillac XTS V sport from Sam Swope Cadillac and the buying experience was awesome. No pressure selling and just friendly dialogue with pe I bought a Cadillac XTS V sport from Sam Swope Cadillac and the buying experience was awesome. No pressure selling and just friendly dialogue with people that really know their vehicles. I dealt with Jonathan Finch and Paul Settles and these two gentlemen know their product and were extremely helpful answering all my questions without any pressure at all. They have an excellent dealership ready and willing to make your buying experience special. Jonathan and Paul made it very clear that they want owning a Cadillac to be special and meaningful to the buyer and they go out of their way to make the entire experience a good one. I highly recommend this dealership to anyone looking to purchase a car in Louisville, Ky. There are many brands to choose from with Sam Swope and Jonathan and Paul can assist with any of the Sam Swope brands. More

Excellent Service & Experience I will start this off by saying that I put off trading in my vehicle for at least a year because I didn't want to go through the dreadful car buying e I will start this off by saying that I put off trading in my vehicle for at least a year because I didn't want to go through the dreadful car buying experience. From start to finish, my experience at Sam Swope Cadillac was anything but 'dreadful'. Mo is exceptionally personable and far from a pushy salesman. Although I wasn't sure what vehicle I wanted when I started my day, I came into the dealership with price points in mind for my trade, down payment, and new vehicle. With no hassle, I was met or exceeded on all points. My husband and I were so happy with our experience, we left the dealership with not one but TWO brand new Cadillacs that day. Every aspect of the day was a breeze! To top off the excellent customer service, they stayed after hours with us and Barlow showed us the ropes with all the technology in the vehicles. Both Maurice and Barlow have followed up with us and offered their personal contact information in the event that we have any questions or need assistance. To say the least, I am extremely pleased with this experience. I will certainly recommend Maurice to others, and DEFINITELY seek him out when I'm ready to get another vehicle! Thank you, Maurice and Barlow! More

Outstanding customer service The entire team @ Sam Swope Cadillac is very professional. They made the entire process of purchasing a Cadillac a pure joy. I would definitely reco The entire team @ Sam Swope Cadillac is very professional. They made the entire process of purchasing a Cadillac a pure joy. I would definitely recommend the Swope Family to all my friends & family. More

Satisfied Customer I have been purchasing cadillacs from Sam Swope for 20 years and have been completely satisfied with their sales and service. The sales person I had I have been purchasing cadillacs from Sam Swope for 20 years and have been completely satisfied with their sales and service. The sales person I had a few months ago was excellent on helping us with the purchasing of the suv I bought. I will be back. More