Courtesy Cadillac

Fantastic Service and Excellent Customer Experience 1st time visit but definitely not my last. Came in for a vehicle recall and from the initial call to schedule, all the way to the end delivery was fla 1st time visit but definitely not my last. Came in for a vehicle recall and from the initial call to schedule, all the way to the end delivery was flawless. In the initial phone contact, I was treated with respect and valued as a potential customer. The facility was 1st Class and the Service staff (Brent - Service Advisor) was excellent. They went above and beyond to help me (including the install of a part I had purchased externally and was unable to get it done myself), and offered extremely fair pricing. The met and exceeded all time expectations and the courtesy shuttle driver (Larry) was excellent. I would highly recommend the Courtesy Cadillac team to anyone for Sales, Service, Parts, etc. I look forward to my next service needs (as much as anyone can... LOL) being completed there and will be back to look at New Cars as soon as my wife’s current lease in up or I am ready to trade up. More

Warranty and service work done well Regular service and warranty work was done well. Explanations were given for everything that was done. All that needed to be done was done in a timel Regular service and warranty work was done well. Explanations were given for everything that was done. All that needed to be done was done in a timely manner. Looking forward to next scheduled maintenance ! More

Car Lover Bryce at Courtesy Cadillac is really wonderful! My mom bought a car on a Monday with Bryce and my hubby and I went back on that Thursday to buy a car Bryce at Courtesy Cadillac is really wonderful! My mom bought a car on a Monday with Bryce and my hubby and I went back on that Thursday to buy a car from him. The bBEST part is that we weren’t EVEN looking for a new car!! That’s how good he is. Honest! Seriously....green light. 😉 More

Warranty work Staff and mechanics do great job on warranty work. However, took 3 tries to get the correct PSI nitrogen in my tires. This is a bit irritating. Staff and mechanics do great job on warranty work. However, took 3 tries to get the correct PSI nitrogen in my tires. This is a bit irritating. More

Took awhile but was well worth it Bought a new car, pleased with deal and customer service during purchase! Traded my car in, rcvd fair price. Would recommend the dealership if you are Bought a new car, pleased with deal and customer service during purchase! Traded my car in, rcvd fair price. Would recommend the dealership if you are looking for the right deal. More

Service department is second to none. My car was towed to the dealership with no appointment. Their loaner cars were all taken. They started working on my car immediately. Tigre kept me in My car was towed to the dealership with no appointment. Their loaner cars were all taken. They started working on my car immediately. Tigre kept me informed of the progress , brought me an estimate of repairs and had me on my way in 4 hours. Thanks again to the whole service team at Courtesy Cadillac. They are second to none. More

New car purchase David Whitehorn was great to work with. He was very pro active in keeping me informed as to status of car which had to be obtained from Paducah David Whitehorn was great to work with. He was very pro active in keeping me informed as to status of car which had to be obtained from Paducah More

We had a good salesman We have bought many cars from this site. We weren't sure of Courtesy Cadillac when they first bought it from Swope Cadillac, but they really concentr We have bought many cars from this site. We weren't sure of Courtesy Cadillac when they first bought it from Swope Cadillac, but they really concentrate on customer comfort and satisfaction. Our salesman was quite knowledgeable on the XT5 and spent a lot of time helping us. More

AWESOME MR BIAS TILFORD, PERFORMS AND DISPLAY EXCELLENT CUSTOMER SERVICE, GOES WAY BEYOND THE CALL OF DUTY, TO MAKE YOU A SATISFIED CUSTOMER!!! AND THAT I MR BIAS TILFORD, PERFORMS AND DISPLAY EXCELLENT CUSTOMER SERVICE, GOES WAY BEYOND THE CALL OF DUTY, TO MAKE YOU A SATISFIED CUSTOMER!!! AND THAT I WAS, I WOULD AND WILL RECOMMEND MR BIAS TILFORD TO ANYONE THAT IS LOOKING FOR NEW OR USED CAR. More

Love My new ATS! Sales team was wonderful. Accommodated all of my needs. Service team is bright and cheerful. Parts department has a vast knowledge of all things GM! Sales team was wonderful. Accommodated all of my needs. Service team is bright and cheerful. Parts department has a vast knowledge of all things GM! More