Courtesy Cadillac

The Very Best Now that that Courtesy Cadillac is under new management and, Tony is back on the service counter. I'm getting the excellent service, I expect as a Ca Now that that Courtesy Cadillac is under new management and, Tony is back on the service counter. I'm getting the excellent service, I expect as a Cadillac owner. Tony listens and understands, keeps you informed and gets your car serviced in a timely manner, so you can be on your way, More

Service Department left me extremely satisfied. Miguel and JD are top-notch!!! Excellent service, professional and knowledgeable. With life so busy; they had me in and out in no time at all. Outsta Miguel and JD are top-notch!!! Excellent service, professional and knowledgeable. With life so busy; they had me in and out in no time at all. Outstanding!! More

Thebest This was my second visit for service, on both occasions I was treated great! They explained what had to be done and treated me very professional!would This was my second visit for service, on both occasions I was treated great! They explained what had to be done and treated me very professional!would recommend them to all my friends, More

It was excellent. Highly rcommend Frank and Cam. Both Frank and Cam were very customer friendly, professional, knowledgable and a great team together. My husband and I highly recommend this dealersh Both Frank and Cam were very customer friendly, professional, knowledgable and a great team together. My husband and I highly recommend this dealership. We have leased three Cadillacs from this dealership, We love how they work with you to find what you want and the service we receive there is better than anywhere else we have ever experienced. Cam went over and beyond finding the XT6 we wanted and Frank is so very educated on all of vehical feathers and they both spent a lot of time with us making sure we were happy/satisfied with our selection. EXCELLENT experience again and again!! More

New car salesman review Our salesman was Bias Tilford. He did a great job meeting my wife's requirements for her new car. Although GM workers were out on strike at the time, Our salesman was Bias Tilford. He did a great job meeting my wife's requirements for her new car. Although GM workers were out on strike at the time, Bias was able to locate the model car ('20 XT6) in the color and with the features she wanted. No exceptions., for a very fair price. More

Daniel was very courteous and easy to work with! I Daniel was very courteous and easy to work with! I brought my Cadillac Escalade in for a tire replacement and they offered me a loaner and had me ta Daniel was very courteous and easy to work with! I brought my Cadillac Escalade in for a tire replacement and they offered me a loaner and had me taken care of within hours. I highly recommend Courtesy Cadillac! More

Excellent dealership My salesman, Logan, was excellent and knew what he was talking about when it came to cars. No pressure which is unusual today. They actually let me My salesman, Logan, was excellent and knew what he was talking about when it came to cars. No pressure which is unusual today. They actually let me leave the dealership without buying the car. I was busy at the time and said I would be back. I came back, bought the car, and off I went. What a pleasure. The CT6 I bought is wonderful and a dream to drive. The dealership will get my business again!!! More

Independence Day Nightmare On July 4, 2019, I purchased a 2017, Cadillac Truck Escalade (VIN 1GYS4DKJ1HR267112) from Courtesy Cadillac, in Louisville, KY. Upon meeting my Sales On July 4, 2019, I purchased a 2017, Cadillac Truck Escalade (VIN 1GYS4DKJ1HR267112) from Courtesy Cadillac, in Louisville, KY. Upon meeting my Sales Professional, Frank Ready; immediately I explained, that I am an Active Duty Service Member in Kentucky, for training purposes for only two months, and currently reside in Madison, Alabama. I asked if there would be an issue with purchasing a vehicle from a different state, and he expressed, that would not be a problem. Unfortunately, there were several complications with this automobile purchase. All business transactions following that moment of excitement of purchasing a beautiful Cadillac, quickly diminished. The level of professionalism, courtesy and most importantly, the way I was treated was very unpleasant, dehumanizing, and offensive. I have purchased new, used and leased vehicles from all over the world, and the first time I choose to purchase from the Cadillac inventory was the worst experience, I ever encountered. The purpose of this letter is to inform Cadillac of a local dealership, that is obliged to uphold the branding and image of a legacy of one of the oldest surviving brands in our nation. My dreadful experience began with receiving a soiled vehicle from the dealership. I had to ask the Sales Professional to present me with a clean vehicle, which in my previous car buying experiences, I have never asked a dealership to clean a vehicle before handing over the car keys. The manager complied and drove the vehicle to a local ($10.00) drive-in car wash. As a result, I was not satisfied with the two minute car wash, hence, I returned the following week for a full detail car wash by the dealership’s employees. After, receiving my vehicle “cleaned” from the establishment, I was not pleased with the task performed, yet I did not address this issue, because of a larger concern. I reached out to my Sales Professional and explained my dismay with the maintenance of the vehicle, and follow-up on a part, that was agreed upon during the vehicle purchasing contract. I returned the vehicle on July 9, 2019, for their service department to conduct an inspection on the vehicle. I received my invoice with notes reporting “Clean for Delivery” from the service department (Matt Treiber). Returning back to my home state of Alabama, in late August, I went to the local DMV to register the vehicle, under the assumption, that required documents had already been mailed/faxed to them, and entered into Alabama database. After standing in line for over an hour, was informed, that paperwork had not been received from dealership. After returning back to work, and placing numerous, non-responsive calls to Sales Professionals at Courtesy Cadillac, and failed efforts to obtain and locate data for several more days. I was very unsettled and angry with the amount of energy consumed; and personal time exhausted, waiting to receive my much needed documentation from the dealership, in order to process registration for vehicle, and obtain Alabama tags. Ms. Tina the Finance representative/Assistant Manager, informed me, that “she forwarded /mailed paperwork overnight delivery.” However, I never received parcel until the following week, and the documentation received was Calculated Incorrectly for Alabama Sales Tax, and check amount enclosed - (Second Visit) deemed insufficient by DMV personnel. At this point I was deeply troubled because the temporary tag, that Courtesy Cadillac provided, would soon expire. Additionally, attempting to factor my hectic work schedule to make arrangements to go back once again, to the Department of Motor Vehicles, to handle this time sensitive transaction, I called everyday reminding Frank; Tina, the front desk representative, and whomever else would answer, that I did not receive their second overnight delivery. As a customer; the dealership’s staff, made all interactions extremely difficult, tiresome, playing phone tag, not returning calls, fraudulent, lack of trust exhibited, extreme poor customer service skills, and no concern displayed in completing/finalizing a sale, or satisfying a customer. Future sales always depends on current salesmanship given to present clients, and long term growth harvested, pending endorsement of previous satisfy customers. A sale is never complete until all promises are met; signed, sealed and customer satisfaction rendered. In reference to mailing correspondences to my home address, I have not received to-date, the correct part for the passenger side door, as noted in bill of sale. I contacted the dealership when the first incorrect part was mailed, and was told by Ms. Tina, “she would guarantee, that the correct part would be resubmitted,” and to mail back the incorrect part. A second parcel was delivered but it contained the same incorrect piece. The requested/correct part, which was agreed upon in the vehicle purchasing contract is for the Passenger Front Door. To add further insult to this mistake, I was charged three dollars and fifty cents, due to lack of postage provided by dealership. Lastly, the most disturbing aspect is the Maintenance Service Statement provided for the vehicle. I delivered the vehicle to the dealership for inspection and received an invoice, that it was Clean for Delivery, and approved by: Matt Treiber (July 9, 2019). However, within two months of owing the vehicle, I had to purchase front brake pads due to an inspection report of “Metal to Metal” brake shoes. I am very disappointed and perturbed, that after receiving an invoice reporting “Clean for Delivery,” that I was sold a vehicle with brake shoes, that had worn through ALL of their friction material. Courtesy Cadillac placed my Family and I in danger, especially, being aware, that I had to travel a long distance in this vehicle with an infant, and an elderly woman to my home state. I understand Cadillac prides themselves on their mission statement: “Our mission is to earn our Customer's loyalty by delivering sales and service experiences with high quality, excellent value, integrity and enthusiasm. We will function as a team, work ethically, and focus on meeting and striving to exceed the expectations of our Customers”. I assume Courtesy Cadillac nests their mission statement with Cadillac, yet what is the reason of the mission statement if it is not defining the organization’s core purpose. More